Reviews of Holiday Inn Express & Suites Houston - Memorial Park Area by IHG 3 stars
7625 Katy Freeway, Houston, TX 77024, United States
#220 of 442 hotels in Houston
Guests' ChoiceReview score
Based on 152 hotel reviews
7.6Score breakdown
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Cleanliness
8.3
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Comfort
8.2
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Location
8.2
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Facilities
7.8
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Staff
8.4
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Value for money
7.9
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Free WiFi
7.5
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Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Reviewed: 17 July 2025
Ryan
United States1 review7.0Good- • Leisure trip
- • People with friends
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Our room didn’t have a darkening shade, only a blind that let a lot of light in. When we asked the front desk, they said “it’s how it is” but you can obviously see from the outside that all the other rooms have a shade. Also it’s a little loud due to the freeway noise.
Most of the front desk staff was nice, beds were comfy, breakfast was a standard hotel breakfast but tasted good.
Stayed in July 2025
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Reviewed: 7 June 2025
Fatima
France12 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
Everything was perfect.
Stayed in June 2025
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Reviewed: 30 March 2025
Stephanie
United States5 reviews7.0“Not bad but I stayed at better Holiday Inns”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 5 nights
- • Submitted via mobile
The hotel was okay. I’ve stayed at many Holiday Inns before and always had a good experience. The rooms are always clean, staff was nice, and the hotel breakfast was really good (especially at this location). There were a couple of small issues, the main one being the WiFi. The hotel didn’t offer instructions on how to connect. My partner was able to figure it out, but the signal was really weak and many websites weren’t working. My partner and I were in Houston for a music festival, so we didn’t spend much time in the room. But if you’re booking this hotel for business and need internet in your room, I wouldn’t recommend this one. The shower curtain was also really small and water pooled on the floor after our showers. I had to mop up the floor with a towel, otherwise the room would have been a slipping hazard. If I come to Houston again, not sure if I would book this hotel or maybe I’ll stay at another Holiday Inn location.
Stayed in March 2025
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Reviewed: 20 March 2025
Guerra
United States2 reviews7.0“You got paid twice for 1 night!”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Had to check out early, and was was told I would not be charged for the second night. Although I advised the them the first day we arrived. However the next morning I checked out I was told I would be charged since i did not book the reservation with them.
Breakfast
Stayed in March 2025
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Reviewed: 8 March 2025
Jennifer
United States3 reviews9.0“It was really nice and I have no complaints”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
It was convenient to ikea
Stayed in March 2025
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Reviewed: 31 December 2024
Neal
United States1 review7.0“The room was serviceable but the bathroom shortcomings and the hallway argument detracted.”- • Leisure trip
- • Solo traveller
- • Standard King Room with Accessible Tub - Mobility Access
- • Stayed 3 nights
While the room was billed as mobility accessible and the shower did have plenty of grab bars, it was not a walk-in shower and the shower floor was not textured to prevent slipping. The hotel needs to learn more about what the requirements are for a bathroom to meet ADA requirements when advertising a room as being accessible for disabled guests, A couple of guests had an extended, expletive-laden argument in the hall in the middle of the night and apparently no one alerted the manager.
Good central Houston location. Plenty of grab bars in the bathroom. Decent breakfast
Stayed in December 2024
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Reviewed: 25 November 2024
Tom
United States3 reviews7.0“We enjoyed the stay as we only needed a place to sleep for the night. I wouldn't stay there for long”- • Leisure trip
- • Couple
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
Beds were too "soft" for my liking. There was a barking dog in the room across the hall. The shower needed some maintenance, the nozzle was hard to adjust. The TV was difficult to "navigate" and had few free channels.
Breakfast was very good. Staff was friendly and helpful.
Stayed in November 2024
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Reviewed: 31 October 2024
Mindy
United States1 review9.0“Excellent service, but too noisy.”- • Leisure trip
- • Couple
- • Standard King Room with Accessible Tub - Mobility Access
- • Stayed 4 nights
- • Submitted via mobile
It’s quite noisy because it’s right on a 3 lane feeder road to the highway.
Clean, great staff, great breakfast
Stayed in October 2024
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Reviewed: 7 October 2024
Laquita
United States2 reviews9.0“I will stay here again my next visit to Houston”- • Leisure trip
- • Family with young children
- • Standard King Room with Accessible Tub - Mobility Access
- • Stayed 3 nights
- • Submitted via mobile
Bathroom light above mirror wasn't working. Needed that to do my makeup lightening wasn't great
Clean, real breakfast 😋 bed feels good , staff very helpful
Stayed in October 2024
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Reviewed: 26 September 2024
José
United States1 review9.0“Great”- • Business trip
- • Solo traveller
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Complicated entrance needs more light or better direction in the intersection
Facilities clean
Stayed in September 2024
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Reviewed: 8 July 2024
Maria
United States1 review7.0“Comfortable”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Check in time, maybe at 2pm instead of 3pm
Room was great, liked the lighting, Breakfast was great.
Stayed in July 2024
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Reviewed: 7 July 2024
Karthikeyan
United States2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Excellent value for money. Convenient location. Room was clean. Breakfast was decent. Amenities were satisfactory. Friendly staffs. Definitely recommended.
Stayed in July 2024
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Reviewed: 25 June 2024
Worku
United States1 review1 helpful vote8.0“Great stay when we were in a bad situation and they were flexible.”- • Leisure trip
- • Couple
- • King Suite with Sofa Bed - Non-Smoking
- • Stayed 1 night
The loud noise of the highway
Breakfast and the flexibility of their team.
Stayed in May 2024
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Reviewed: 9 May 2024
Jessica
United States1 review8.0“Fun time”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Room didn’t get cleaned thoroughly
Breakfast
Stayed in May 2024
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Reviewed: 31 March 2024
Cade
United States24 reviews1 helpful vote7.0“Hot tub being ice cold was huge let down. The room was nice and clean. Breakfast was good”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted via mobile
Hot tub was ice cold.
Location was very convenient
Stayed in March 2024
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Reviewed: 25 March 2024
Angel
United States2 reviews8.0“Good stay, good location”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted via mobile
The hot tub was cooler than the heated pool, which was the whole reason I booked here (for the indoor hot tub).
The location was great for where we needed to be, and the room was clean and spacious. Overall it was a good stay.
Stayed in March 2024
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Reviewed: 25 March 2024
Dee
United States4 reviews8.0“Nice and friendly for family”- • Leisure trip
- • Family with young children
- • King Suite with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It was a non-smoking facility, and when I booked it didn’t say so
The conveniency
Stayed in March 2024
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Reviewed: 27 February 2024
Eason
United States3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The main floor smelt like bleach. The indoor pool area was extremely hot and bleach smell the pool itself was nasty. And cloudy
The rooms were great! Beds were very comfortable. The rooms and property were very clean. Breakfast was good. Good selection
Stayed in February 2024
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Reviewed: 18 December 2023
Lorne
United States10 reviews7.0“A little above average stay. I liked it and would go back, but still there was room for improvements”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
My key did not work on the side entrance. Waited a while for someone to show up to the front desk at check-in. Room smelled of bleach when we got in it. But pillows were very comfortable, not the usual flat-smashed pillows you find at hotels and bed was very comfortable. Could not get the TV remote to work properly. Homeless person sleeping in their car right by mine as we were packing up to go.
Breakfast was delicious and done well here. Better than others I have been to.
Stayed in December 2023
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Reviewed: 29 October 2023
Arvind
United States7 reviews7.0Good- • Business trip
- • Solo traveller
- • Standard King Room
- • Stayed 7 nights
Smelly room.
The lady at the front desk who checked me in was very courteous, respectful, friendly, and pleasant, in addition to being very efficient and good at her work. Full marks to her!
Stayed in October 2023
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Reviewed: 13 October 2023
Angie
United States17 reviews8.0“Okay stay”- • Business trip
- • Solo traveller
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
Cleaning staff asking me when I'm leaving when they knocked on my door..
The bed and breakfast
Stayed in October 2023
-
Reviewed: 8 September 2023
Paula
United States1 review8.0“It was a pleasant surprise”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 3 nights
- • Submitted via mobile
a/c a bit noisy
Excellent breakfast. Location.
Stayed in August 2023
-
Reviewed: 28 August 2023
Thomasean
United States2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 3 nights
The fresh coffee
Stayed in June 2023
-
Reviewed: 17 July 2023
Jackson
United States3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Amenities
Stayed in July 2023
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