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  5. Reviews of La Hacienda San Jose Silicon Valley

Reviews of La Hacienda San Jose Silicon Valley 3 stars

399 Silicon Valley Boulevard, San Jose, CA 95138, United States

Review score

Based on 70 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    7.5

  • Facilities

    7.1

  • Staff

    8.0

  • Value for money

    7.7

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Showing 1 – 25

  • Reviewed: 24 August 2025

    7.0
    Great value and comfortable rooms!
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 11 nights
    • Submitted via mobile

    N/a

    3rd stay. Property was quiet, near freeway and restaurants. Staff were great! Shoutout to Star for taking great care of us during our stay! ❤️

    Stayed in August 2025

  • Reviewed: 24 August 2025

    7.0
    It was overall good. The rooms were spacious and the staff were amazing.
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 7 nights
    • Submitted via mobile

    The door going to the pool. It was just odd that you have to go out of the property to get to the pool. Sometimes the back door that leads into the building is closed shut so we have to go around through the lobby to get to the elevators and into the room after being wet from the pool and jacuzzi.

    Stayed for another week. It was quiet, near freeway and restaurants. Beds were so comfortable and we slept like babies. Staff were so fantastic as well. Shoutout to Star for taking great care of us during our stay! You rock! ❤️

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 7 nights
    • Submitted via mobile

    The 2nd floor hallway towards the back entrance smells on certain days. Not sure if it was the guests or just the old carpet, however, the staff cleans the hallway and the home fragrance somehow masks the smell. It doesn’t smell inside the rooms though.

    Quiet, near freeway and restaurants. Beds were so comfortable and we slept like babies. Staff were so fantastic as well. Shoutout to Star for taking great care of us during our stay! ❤️

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    great night sleep
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    nothing

    time it was opened till

    Stayed in July 2025

  • Reviewed: 11 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The rooms were spacious beds were comfortable

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Stayed in August 2025

  • Reviewed: 4 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Mold in bathroom, broken fixtures Broken door to pool

    Stayed in July 2025

  • Reviewed: 3 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted via mobile

    Noisy middle of the night

    Location

    Stayed in August 2025

  • Reviewed: 1 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior King Suite
    • Stayed 1 night
    • Submitted via mobile

    The ac in the room wasn't working the best

    How much space there was and the balcony you can actually go out to!

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Security deposit to high

    Location

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    It’s a very nice hotel in the bed are extremely comfortable no smart TV so you can’t stream anything
    • Leisure trip
    • Solo traveller
    • Superior King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location of the room I was in

    Very friendly staff, beautiful atmosphere parking is safe

    Stayed in July 2025

  • Reviewed: 28 July 2025

    7.0
    Good value for money overall, decent stay - would've been better if they had a better gym and WiFi
    • Leisure trip
    • Couple
    • Queen Room - Disability Access
    • Stayed 1 night

    The gym had virtually no equipment and the WiFi was also very weak in our room

    Good value for money, nice clean room/bathroom

    Stayed in July 2025

  • Reviewed: 1 September 2025

    10
    Great stay and great pool
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No breakfast :(

    Pool and great bed

    Stayed in August 2025

  • Reviewed: 31 August 2025

    1.0
    It was a nightmare
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    As far as the room was concerned, the decor was blah with wires showing everywhere. My big complaint was the parking. The hotel has a contract with a towing company who comes around every night at midnight and tows cars away without any notice. We had an expired handicap placard which in Arizona are now permanent. The towing company didn't see it that way and towed my car. But mine wasn't the only car towed WITHOUT NOTICE that night. I tried to explain the new rules in Arizona but it cost $435 to get my car back. Thankfully I didn't have a flight to catch or an important meeting. The girl at the desk felt terrible as she could see my husband was having a hard time walking, but nothing would sway the towing company. The hotel has a real scam going and I wouldn't recommend this hotel to anybody

    The staff and price were good. It was quiet and the bed was comfortable.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking a bit crowded and challenging at night. Safe, but could be more comfortable with better lighting!

    Stayed in July 2025

  • Reviewed: 27 August 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    They kept my 200 dollar deposit for no reason

    The hotel

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    We had a great stay very comfortable nice and affordable
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all

    I loved how neat and clean everything was! No off strange smells or anything no red flag we had a great time :) also the bed were so comfortable

    Stayed in August 2025

  • Reviewed: 24 August 2025

    3.0
    Mediocre hotel! We do not recommend.
    • Couple
    • Double Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Room #163 Lack of cleanliness, broken shower curtain, floors not clean, stains in the wall, cracked water glasses, wrinkled bedding, mice in the room! Night staff was un attentive! No patio pool furniture to sit on, broken jacuzzi and no free breakfast or breakfast at all, no lounge, which all is still being advertised as available. The next morning we complained to Nicole, she was very helpful and got us moved right away to #164, that room was much better. We will not be staying there again.

    Location

    Stayed in August 2025

  • Reviewed: 23 August 2025

    5.0
    They totally over charged me
    • Leisure trip
    • Family with young children
    • Superior King Suite
    • Stayed 3 nights
    • Submitted via mobile

    They totally over charged me for a dirty seat a crumbs on floor from my daughter n son when they didn’t come to vacum whole stay!! 145$ for a dirty sheet because of pizza is ridiculous! They also ignored me knowing I was trying to get my money back !

    Stayed in July 2025

  • Reviewed: 22 August 2025

    1.0
    Very poor
    • Solo traveller
    • Superior King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Maintenance added chemicals to the pool as I was swimming. The stair door was missing a handle, locking me in. The smell was awful.

    I had a made bed.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    2.0
    Horrible!!!!!!!!!!!!!!!!!
    • Leisure trip
    • Solo traveller
    • Superior King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The hot water was out 1st night then my car was towed because the parking pass was not visible enough. Very confrontational staff. Worst hotel stay in a long time!!!!!!!!!

    Stayed in August 2025

  • Reviewed: 19 August 2025

    1.0
    WILL NEVER SAY OR RECOMMEND TO ANYONE
    • Leisure trip
    • Couple
    • Superior King Suite
    • Stayed 2 nights
    • Submitted via mobile

    the whole stay. We paid for a balcony room but our room had a pad lock on the door. We asked for a key and they said they didn't have o e. Which happens to be a fire hazard. Front office staff was very rude, unwelcome. We asked for a non smoking room. The room smelled really bad. We asked for a room change and they didn't have any. Our balcony area was to 3-4 homeless RV. The swimming pool was in an unsafe and uncomfortable area. To get back I to the hotel we had to walk around to the front because our keys wouldn't work because the door was broken

    Nothing

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Excelente
    • Leisure trip
    • Family with young children
    • Superior King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Jessy was very nice and helpful to all my questions

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Food was across the freeway

    Delightful quotes about the noise during sex

    Stayed in August 2025

Showing 1 – 25

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