399 Silicon Valley Boulevard, San Jose, CA 95138, United States
Based on 70 hotel reviews
6.8Cleanliness
7.5
Comfort
7.4
Location
7.5
Facilities
7.1
Staff
8.0
Value for money
7.7
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Showing 1 – 25
Reviewed: 24 August 2025
Rocillyn
United StatesN/a
3rd stay. Property was quiet, near freeway and restaurants. Staff were great! Shoutout to Star for taking great care of us during our stay! ❤️
Stayed in August 2025
Reviewed: 24 August 2025
Rocillyn
United StatesThe door going to the pool. It was just odd that you have to go out of the property to get to the pool. Sometimes the back door that leads into the building is closed shut so we have to go around through the lobby to get to the elevators and into the room after being wet from the pool and jacuzzi.
Stayed for another week. It was quiet, near freeway and restaurants. Beds were so comfortable and we slept like babies. Staff were so fantastic as well. Shoutout to Star for taking great care of us during our stay! You rock! ❤️
Stayed in August 2025
Reviewed: 24 August 2025
Rocillyn
United StatesThe 2nd floor hallway towards the back entrance smells on certain days. Not sure if it was the guests or just the old carpet, however, the staff cleans the hallway and the home fragrance somehow masks the smell. It doesn’t smell inside the rooms though.
Quiet, near freeway and restaurants. Beds were so comfortable and we slept like babies. Staff were so fantastic as well. Shoutout to Star for taking great care of us during our stay! ❤️
Stayed in August 2025
Reviewed: 20 August 2025
Kariyakarawana
United Statesnothing
time it was opened till
Stayed in July 2025
Reviewed: 11 August 2025
Herrera
United StatesThe rooms were spacious beds were comfortable
Stayed in August 2025
Reviewed: 8 August 2025
Nicole
United StatesClean
Stayed in August 2025
Reviewed: 4 August 2025
Dave
United StatesMold in bathroom, broken fixtures Broken door to pool
Stayed in July 2025
Reviewed: 3 August 2025
Tun
United StatesNoisy middle of the night
Location
Stayed in August 2025
Reviewed: 1 August 2025
Janessa
United StatesThe ac in the room wasn't working the best
How much space there was and the balcony you can actually go out to!
Stayed in July 2025
Reviewed: 30 July 2025
Timothy
United StatesSecurity deposit to high
Location
Stayed in July 2025
Reviewed: 29 July 2025
Nicole
United StatesLocation of the room I was in
Very friendly staff, beautiful atmosphere parking is safe
Stayed in July 2025
Reviewed: 28 July 2025
Narinder
United KingdomThe gym had virtually no equipment and the WiFi was also very weak in our room
Good value for money, nice clean room/bathroom
Stayed in July 2025
Reviewed: 1 September 2025
Michael
United StatesNo breakfast :(
Pool and great bed
Stayed in August 2025
Reviewed: 31 August 2025
Susan
United StatesAs far as the room was concerned, the decor was blah with wires showing everywhere. My big complaint was the parking. The hotel has a contract with a towing company who comes around every night at midnight and tows cars away without any notice. We had an expired handicap placard which in Arizona are now permanent. The towing company didn't see it that way and towed my car. But mine wasn't the only car towed WITHOUT NOTICE that night. I tried to explain the new rules in Arizona but it cost $435 to get my car back. Thankfully I didn't have a flight to catch or an important meeting. The girl at the desk felt terrible as she could see my husband was having a hard time walking, but nothing would sway the towing company. The hotel has a real scam going and I wouldn't recommend this hotel to anybody
The staff and price were good. It was quiet and the bed was comfortable.
Stayed in August 2025
Reviewed: 29 August 2025
Patrick
United StatesParking a bit crowded and challenging at night. Safe, but could be more comfortable with better lighting!
Stayed in July 2025
Reviewed: 27 August 2025
Ray
United StatesThey kept my 200 dollar deposit for no reason
The hotel
Stayed in August 2025
Reviewed: 24 August 2025
Katherine
United StatesNothing at all
I loved how neat and clean everything was! No off strange smells or anything no red flag we had a great time :) also the bed were so comfortable
Stayed in August 2025
Reviewed: 24 August 2025
Adella
United StatesRoom #163 Lack of cleanliness, broken shower curtain, floors not clean, stains in the wall, cracked water glasses, wrinkled bedding, mice in the room! Night staff was un attentive! No patio pool furniture to sit on, broken jacuzzi and no free breakfast or breakfast at all, no lounge, which all is still being advertised as available. The next morning we complained to Nicole, she was very helpful and got us moved right away to #164, that room was much better. We will not be staying there again.
Location
Stayed in August 2025
Reviewed: 23 August 2025
Amanda
United StatesThey totally over charged me for a dirty seat a crumbs on floor from my daughter n son when they didn’t come to vacum whole stay!! 145$ for a dirty sheet because of pizza is ridiculous! They also ignored me knowing I was trying to get my money back !
Stayed in July 2025
Reviewed: 22 August 2025
Lee
United StatesMaintenance added chemicals to the pool as I was swimming. The stair door was missing a handle, locking me in. The smell was awful.
I had a made bed.
Stayed in August 2025
Reviewed: 21 August 2025
Anthony
United StatesThe hot water was out 1st night then my car was towed because the parking pass was not visible enough. Very confrontational staff. Worst hotel stay in a long time!!!!!!!!!
Stayed in August 2025
Reviewed: 19 August 2025
Araceli71
United Statesthe whole stay. We paid for a balcony room but our room had a pad lock on the door. We asked for a key and they said they didn't have o e. Which happens to be a fire hazard. Front office staff was very rude, unwelcome. We asked for a non smoking room. The room smelled really bad. We asked for a room change and they didn't have any. Our balcony area was to 3-4 homeless RV. The swimming pool was in an unsafe and uncomfortable area. To get back I to the hotel we had to walk around to the front because our keys wouldn't work because the door was broken
Nothing
Stayed in August 2025
Reviewed: 17 August 2025
Lovelilo
United StatesJessy was very nice and helpful to all my questions
Stayed in August 2025
Reviewed: 17 August 2025
Isaac
United StatesFood was across the freeway
Delightful quotes about the noise during sex
Stayed in August 2025
Showing 1 – 25
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