It's not the cleanest place

The staff was great, especially James at the front desk

Stayed in September 2025

Nice rooms, great location, pleasant fitness room, good breakfast

Stayed in September 2025

Too commercial

Stayed in August 2025

It’s an older hotel that has areas a bit run down. It’s a convenient stop for truckers as it’s right off the high way. Overall, it was a good stay.

The front desk staff and breakfast staff were friendly and professional. We booked this hotel at the last minute and he accommodated us to have a room on the upper floor. The beds and pillows were comfortable. The hot breakfast was good.

Stayed in August 2025

The location was great. The staff was very courteous and professional.

Stayed in August 2025

Carpet in hall was wet and it smelled. It was old and needs some upgrades.

Comfy beds

Stayed in July 2025

Poor breakfast

Ok

Stayed in August 2025

breakfast is not good as it said, not many choices,

Stayed in August 2025

the shower head in our room was extremely low

location and cleanliness.

Stayed in July 2025

It was very dated and could have been cleaner. My biggest issue was the price. There aren't many hotels, so they charged an absurd amount for the location.

It is a Best Western - you know what you get. The pool area was also very nice.

Stayed in May 2025

There is something wrong with the staff. No one smiles, no one says hi (back). Front desk experience unwelcoming, almost as if they're robots. Some serious yelling and swearing every evening at the backside of the building, with a lot of F words .. looked like staff taking a break... Not good

Just a regular BW at a good location for visiting Kingston. Everything clean and working fine

Stayed in May 2025

On the other hand, the room facing the pool was awful. There's no natural light because it's facing inside the building, and there's only one lamp in the room. It was oppressively dark. This room was also very humid because of the pool, despite us running the air conditioner all day/night. It was truly the worst room I've ever stayed in. Thankfully, they were able to move us, or we would have found another place to stay. They also have an arcade that they really should remove. Of the $20 we spent, we should have been refunded $11 because the machines simply didn't work. However, if you go to the front desk and ask for a refund, they give you a phone number to call. We called that number, and after a few calls and a few emails, we were told we would not receive a refund. I don't understand why the hotel would keep these machines because it looks bad for them, not the random vendor they're using to supply the machines. Alternatively, they should give refunds for broken machines rather than making their guests chase down an uncooperative vendor.

I would rate this place a 2 or a 8 depending on where in the hotel you're staying. The staff are fantastic. They are all really lovely and helpful. The location is good, and our room facing the river was nice and clean.

Stayed in April 2025

Place is worn and should be updated

Breakfast was OK - I've had better and worse. Room was pretty comfortable.

Stayed in April 2025

I was in a handicap accessible room, and assumed it would be a step in shower because that is how it was depicted in the photo online. However, there was a step in tub in my room. This made showering impossible.

Breakfast was fine. The location was convenient. We enjoyed the pool. The beds were very comfortable.

Stayed in April 2025

The shampoo, body wash ran out and were not filled. TV remote did not work. However, we asked and they fixed the remote. Game room machines or the tokens never worked.

Beds are quiet comfortable. And breakfast was ok too. Majorly hot breakfast is served.

Stayed in April 2025

The power was out at the hotel so I couldn’t check in till five. Wasn’t able too enjoy the pool but it wasn’t your staff. They were great

Stayed in April 2025

I was told there was a jacuzzi- there was none. Pool is kids play not for laps and no jacuzzi

Great for walking to most things.

Stayed in March 2025

Pool hours.

Kids like the layout and the swimming pool but was not open when we were there.

Stayed in January 2025

The breakfast

The amenities

Stayed in December 2024

Toilet seats were both up with something black plastic in toilet. Pubic hairs all over white sheet top pulled back. Pubic hair in sink and dead bug in soap dish. Pool guy threw chlorine powder into pool without measuring at 10:00. Dangerous to burn skin. Someone left heat on all night so 94 Degrees not safe. We couldn’t swim Sunday but he didn’t stop others. As if it was safe.

Location was great

Stayed in December 2024

Ceiling crown molding was in need of repair,as it was broken and unattached in places.

Friendly staff always improves a stay! Room was very clean.

Stayed in November 2024

The room was small. It was a long weekend and we needed a room last minute with no openings anywhere. My son passed away so we had to make arrangements. The price was astronomical for two nights.

The breakfast was great. Very good.

Stayed in October 2024

Our booking was confirmed but it was not showing up on hotel system. We had to wait for an hour with two overtired kids late in the night. Hotel staff was helpful and kept trying to get in touch with Booking.com but noone would respond. It took an hour for an agent to get hold of someone and then we got the last room available at the property as they were sold out for the night! What a horrible experience booking through this website!

Stayed in October 2024

Carpet

The hotel was fine for a stop along a long trip. I just do not like carpet in hotels otherwise everything was decent.

Stayed in September 2024