Reviews of Holiday Inn Express and Suites West Ocean City by IHG 2 stars
12552 Ocean Gateway , West Ocean City, Ocean City, MD 21842, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIt was easy to find.
The food was poor, the pool was very cold, the staff was not freindly.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStaff, cleanliness, comfy bed, smells good, good location and price
TV was acting weird, loud AC unit
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAwsome breakfast and the location was just far enough out of the hustle bustle for me it was great
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast
Lines at breakfast, lol
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewBreakfast was good and the location was great
No complaints
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewavailability
pets
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewConvenient location. Close to stores, restaurants, Asateage Island etc. Staff friendly. Bathroom good size. Fridge and microwave in room. Snack pantry. Big ice machine so adequate ice availability including for small ice chest for beach.
Room could be a little bigger but was decent.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNice location and good size room. Pool was a nice size
Hotel had signs that they are a smoke free facility but did not enforce those rules as people were sitting right outside front doors smoking. Also front desk staff were not welcoming at all.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation
Mold on the entire ceiling. We arrived late and were very tired. When we went to the desk the next morning the person at the desk wasn’t really very helpful about changing rooms. Suggested a deep clean which didn’t make sense to a ceiling.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBoth were fine
Room was not clean looked like mold in the tub the carpet was awful not clean and very old ran out of towels and we had to wait hours to get them
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewFriendly and helpful staff. Clean. Good breakfast selection.
More fruit at breakfast would be nice.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewChecked all the boxes-pet friendly, indoor pool, and great breakfast
N/a
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe property was very clean staff members was very polite and nice. Made me feel like home.
I didn’t eat pork they have more pork out options of food instead of turkey or beef
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLoud music after hours late at nite, but was stopped once the front desk was notified.
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewIt was fair
Served bacon or sausage