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Reviews of Holiday Inn Express Union City San Jose by IHG 3 stars

31140 Alvarado-Niles Road, Union City, CA 94587, United States

#2 of 4 hotels in Union City

Guests' Choice

Review score

Based on 126 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    8.7

  • Facilities

    7.4

  • Staff

    7.9

  • Value for money

    7.5

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 14 August 2025

    7.0
    Overall a good experience
    • Leisure trip
    • Solo traveller
    • Queen Suite with Kitchenette
    • Stayed 6 nights
    • Submitted via mobile

    Construction and closed pool

    Close to where I needed to be , close to food, breakfast was great

    Stayed in July 2025

  • Reviewed: 4 February 2025

    9.0
    Superb
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bed was uncomfortable to hard..over all everything else was good and great breakfast

    Location

    Stayed in February 2025

  • Reviewed: 24 October 2024

    8.0
    It is a nice chained hotel with consistent quality that one can expect to enjoy the stay.
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night

    Some part of the hotel is under repair/ renovation, so, for example, the pool is not available during our stay.

    Front desk staff is friendly. Room is good size, very clean; the king bed is comfy; bathroom is clean too. It is built with good insulation without much noise from neighboring or upstairs guests. Include gym and pool. Cleaning staff is professional and friendly. Breakfast included, with good selections of food, such as scrambled and hard boiled eggs, sausages; waffles, bagels, breads; fresh fruits, juices, coffee, milk, and yogurt, etc.

    Stayed in October 2024

  • Reviewed: 18 October 2024

    8.0
    I know that no one would come if there were renovations going on to that extent, but it was OK for one night and I didn’
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Well, I wanted to take a bath and fill up the bathtub so I could soak a little bit, but the drain stopper was leaking and never got enough water in the tub to soak my weary body from the long trip

    Well, we had to book this on the fly, didn’t have a lot of choices in the area, but we figured this would be good enough for one night, did not know they were doing renovations on the property which shocked me when we came in, but we needed a room for the night

    Stayed in October 2024

  • Reviewed: 18 August 2024

    7.0
    My stay was comfortable and decent altogether.
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like how the person I checked in with on Saturday night barely spoke any English. Supposedly, he is the night auditor and he either one didn’t understand me, or he misinterpreted as to what I had asked him. I don’t like how their system doesn’t let you split the payment on two different cards. I’ve been to other hotels and I haven’t had this issue. If someone doesn’t understand English well enough, then whoever is in charge shouldn’t put that person at the front desk.

    I like how Brandon and the lady I checked out with were very helpful. They helped me have a decent experience.

    Stayed in August 2024

  • Reviewed: 8 July 2024

    9.0
    Great
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Didn’t connect to the WiFi with my name and room number for some reason

    Very comfortable and clean

    Stayed in July 2024

  • Reviewed: 27 June 2024

    8.0
    Very good
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool was under construction

    Stayed in June 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Renovation no pool

    Location

    Stayed in May 2024

  • Reviewed: 22 April 2024

    8.0
    While the staff was professional and the location convenient, some ongoing construction caused noise
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 4 nights

    Some construction happened during the stay, which wasn't mentioned when booking. This resulted in noise throughout the day and some amenities, were temporarily unavailable.

    The staff at this hotel was professional and courteous, and the room met our expectations for cleanliness and comfort. The location was convenient, with easy access to the areas we wanted to explore.

    Stayed in April 2024

  • Reviewed: 23 March 2024

    8.0
    Location and staff. 👍👍👍
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Undergoing construction.

    The staff! The staff!

    Stayed in March 2024

  • Reviewed: 21 January 2024

    7.0
    Nice clean hotel. Will stay again.
    • Leisure trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    There was construction going on in the building. So, there was some construction noise.

    Good hot breakfast. Decent selections.

    Stayed in January 2024

  • Reviewed: 10 December 2023

    9.0
    Clean and large rooms
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    The vending machined didn’t work properly

    Location was great

    Stayed in December 2023

  • Reviewed: 20 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Two things. First, the bathroom fan in our room (210) was just a noisemaker. It was not a fan, and did absolutely nothing toward exhausting anything from the bathroom. Second, there was the ever-present, strong, scent of marijuana on our floor and in the elevator. It's a no-smoking facility, so how the staff did not catch this is beyond explanation. Very poor.

    The breakfast was the best we've ever had at a hotel, and we've been to a lot of hotels! Top notch in every conceivable category of evaluation for breakfasts!

    Stayed in November 2023

  • Reviewed: 25 September 2023

    8.0
    Good experience
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    No negative comments

    Good Location

    Stayed in September 2023

  • Reviewed: 28 April 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Could have more variety for breakfast.

    Location and service.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    7.0
    Nice place, bring ear plugs
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Lots of road noise and outside noise. Maybe it would have been better with a different room.

    Nice staff, clean rooms.

    Stayed in January 2023

  • Reviewed: 18 April 2023

    8.0
    comfortable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    very good breakfast, great staff

    Stayed in January 2023

  • Reviewed: 3 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room with Extra Floor Space
    • Stayed 1 night

    Great location

    Stayed in January 2023

  • Reviewed: 30 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    location

    Stayed in January 2023

  • Reviewed: 16 January 2023

    8.0
    Great confortable stay
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    The room coffee wasn't strong enough. The pool is outdoor and not heated.

    The location was convenient to the major freeway. It was a great location to food options. It was safe and well lit at night. Our room had a coffee maker, fridge and microwave. I enjoy the products they had in the shower: body wash, shampoo, and conditioner. The hotel honored my request for rooms near each other. A full breakfast was provided. Hot and cold items, and the staff present was very attentive. The rooms were up to date, and comfortable. The heater worked fine and the workout room was adequate.

    Stayed in January 2023

  • Reviewed: 2 January 2023

    8.0
    good value for money
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    amenities could be better. no slippers and toothbrush in the rooms. no water too.

    comfortable bed and pillows. affordable and clean rooms.

    Stayed in January 2023

  • Reviewed: 20 December 2022

    9.0
    Comfortable
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The young lady clerk was not very friendly.

    The comfort and cleanliness. Also the breakfast.

    Stayed in December 2022

  • Reviewed: 10 December 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The property is so close to many restaurants.

    Stayed in December 2022

  • Reviewed: 24 October 2022

    9.0
    nice
    • Business trip
    • Group
    • King Room - Mobility Access/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    cost

    proximity

    Stayed in October 2022

Showing 1 – 25

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