Reviews of Holiday Inn Express & Suites - The Dalles by IHG 3 stars
2920 West 6th Street, The Dalles, 97058, United States
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great!
Both of my stays cleanliness was just ok. The first stay we found a dirty sock in our room. Our second stay the bathroom floor near the bathtub was pretty gross. Additionally both stays we were not provided a blanket for the pull out couch that we needed to use. The first stay we were able to get a small blanket from the front desk. The second stay we were given a mattress protector to use. I ended up having to run to Fred Meyer's to buy a blanket for my kids to use. I would say if they could plan on having full bedding available for the pullouts instead of just sheets and one pillow, the family rooms would be well set up.
Dear Sarah, Thank you for choosing to stay with us twice and for taking the time to share your thoughts. Your feedback regarding cleanliness and bedding is appreciated and will be discussed with our team so we can resolve these issues. On a positive note, we are glad you enjoyed our breakfast, and we hope you'll allow us to host you for a third time. All the best.
Dear Sarah, Thank you for choosing to stay with us twice and for taking the time to share your thoughts. Your feedback regarding cleanliness and bedding is appreciated and will be discussed with our team so we can resolve these issues. On a… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in April 2025
Verified reviewExcellent
Excellent
Dear Melinda, Thank you for staying with us and for your feedback. We're glad you had an excellent experience. We hope to welcome you back to Holiday Inn Express & Suites The Dalles soon for another great stay.
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewFriendly staff and big clean room
Construction in front of hotel
Dear William, Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. We'll be sure to pass along your comments, and we hope to welcome you back to Holiday Inn Express & Suites The Dalles for another great stay soon!
Dear William, Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. We'll be sure to pass along your comments, and we hope to welcome you back to Holiday Inn Express & Suites The Dalle… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewDecent breakfast. Comfy bed. Great desk lamp.
View wasn’t great. Smoke detector was placed so people in bed were disturbed by the flashing light all night long.
Dear Sandra, Thank you for sharing your experience with us. We're glad you enjoyed the breakfast, found the bed comfortable, and appreciated the desk lamp—those details make a difference during a stay. However, we're sorry to hear about the placement of the smoke detector and how that impacted your visit. We'll keep this in mind for future updates and hope to welcome you back for an even better stay next time.
Dear Sandra, Thank you for sharing your experience with us. We're glad you enjoyed the breakfast, found the bed comfortable, and appreciated the desk lamp—those details make a difference during a stay. However, we're sorry to hear about the… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewNice location. Clean comfortable room. Nice breakfast. Nice staff.
Spendy. Over $200 per room but in a small community so I feel like we’re being taken advantage of. Put us in a handicapped room but didn’t fully explain the features so we couldn’t get the privacy curtains down. Toilet seat was broken.
Dear Carl, From our prime location to our clean, comfortable accommodations, it warms our hearts to know that you enjoyed everything about your time with us. Your other feedback is gratefully received and will be kept in mind for the future. It is our hope that you'll consider joining us again soon; we're confident that we can impress you.
Dear Carl, From our prime location to our clean, comfortable accommodations, it warms our hearts to know that you enjoyed everything about your time with us. Your other feedback is gratefully received and will be kept in mind for the future… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewThe hotel was beautifully appointed, clean, staff friendly even though the hotel was completely full. The breakfast offered many choices and extremely clean. Close location to restaurants, gas stations and small shopping center. Not necessary to travel to the city center which is very crowded and impossible to find parking. Well done Holiday Inn Express.
Loved everything about our stay in this Holiday Inn Express.
Dear Nicholas, Thank you for your fantastic review! We’re delighted to hear that our prime location, clean facilities, and delicious breakfast options exceeded your expectations. It’s especially rewarding to hear that our friendly team contributed positively to your experience, even with the hotel being completely full. We truly value our guests’ experiences and always strive to provide the best stay possible. We can’t wait to welcome you back the next time you’re in the area, and we’ll be ready to make your next stay just as great!
Dear Nicholas, Thank you for your fantastic review! We’re delighted to hear that our prime location, clean facilities, and delicious breakfast options exceeded your expectations. It’s especially rewarding to hear that our friendly team cont… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewBreakfast was good.
Sheets were dirty, room key didn't work the second day and once we entered our room we realized housekeeping came in and threw away our food containers for our trip. When I brought this up to the front desk they were less than helpful or remorseful. Pretty disappointing for a well known hotel chain.
Dear Erika, Thank you for taking the time to share your experience. A stay should feel comfortable and welcoming from start to finish, and it’s disheartening to hear about the challenges you faced, especially with the room condition and service response. Your feedback is truly valued and highlights important areas for improvement. We hope to regain your confidence and welcome you back for a much better visit.
Dear Erika, Thank you for taking the time to share your experience. A stay should feel comfortable and welcoming from start to finish, and it’s disheartening to hear about the challenges you faced, especially with the room condition and ser… Show more
Reviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewGood coffee abail.in Libby 24-7.
There were ants in the room that I stayed giving in.
Dear Susan, Thank you for staying with us and for your kind compliment about our delicious coffee! We’ve also noted your other comments regarding our accommodations and will look into them further. It was a pleasure welcoming you to Holiday Inn Express & Suites The Dalles, and we can't wait to see you again soon!
Dear Susan, Thank you for staying with us and for your kind compliment about our delicious coffee! We’ve also noted your other comments regarding our accommodations and will look into them further. It was a pleasure welcoming you to Holiday… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewAnts 🐜 in our room, we moved to another room and still had an ant infestation. Also, the pool was closed The only reason we picked this hotel was because it had a pool for the kids. Big waste of money. I'm very disappointed. Also, there was no hot water this morning for our shower. Wish the one vacation we got to take this year would have been at a different hotel. Sad.
We truly apologize for any difficulties you faced during your stay. We understand how frustrating it must have been to deal with pests, pool closures, and lack of hot water, especially when traveling with children. Please know that this is not the experience we intend for our guests, and we deeply regret that we did not meet your expectations and our usual high standards of comfort. We will certainly be investigating the issues you mentioned to ensure that our rooms and amenities are properly maintained. Your feedback is vital to helping us improve, and we are grateful you took the time to share your experience. We sincerely hope to welcome you back in the future to change your perceptions.
We truly apologize for any difficulties you faced during your stay. We understand how frustrating it must have been to deal with pests, pool closures, and lack of hot water, especially when traveling with children. Please know that this is … Show more
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewGreat location, nice comfortable lobby & breakfast area.
Dear Lisa, We appreciate your kind compliments! At Holiday Inn Express & Suites The Dalles, it's our priority to ensure your comfort, so we're pleased to know that our location, comfortable rooms, and beautiful lobby area made this possible. We look forward to letting our team know you appreciated their friendly assistance, and we hope you'll see us for another stay soon!
Dear Lisa, We appreciate your kind compliments! At Holiday Inn Express & Suites The Dalles, it's our priority to ensure your comfort, so we're pleased to know that our location, comfortable rooms, and beautiful lobby area made this possible… Show more
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewEverything over all was great, the breakfast was good. The only things that were not excellent were the cleanliness of the room we stayed in and the elevator was very slow which was a surprise since it’s a new building. Our room you could tell that the shower was not cleaned and there was empty bottles of liquor in the shelves under the sink.
Dear Maritza, A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. That being said, we understand your frustration regarding the cleanliness of our accommodations and will discuss the unacceptable oversights with our team so we can improve where possible. We trust you brought these concerns to the attention of our team as well while you were with us, and we hope for another chance to welcome you to our property in the future.
Dear Maritza, A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. That being said, we understand your frustration regarding the cleanliness of our accommodations and will discuss the unaccept… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewVery good breakfast. Pretty decent coffee, too! Beds were comfy and the shower was excellent. Great for a family. We would stay again.
Just missing a hot tub!
Dear Katie, Thank you for your wonderful feedback! We're thrilled that the combination of a satisfying breakfast, comfortable beds, and a refreshing shower made for a great stay. It's wonderful that the accommodations worked well for your family. A hot tub would be a great addition, and we appreciate your suggestion. It was a joy hosting you, and we look forward to welcoming you back soon for another spectacular visit!
Dear Katie, Thank you for your wonderful feedback! We're thrilled that the combination of a satisfying breakfast, comfortable beds, and a refreshing shower made for a great stay. It's wonderful that the accommodations worked well for your f… Show more