Reviews of Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG 3 stars
102 Spencer Lane, San Antonio, TX 78201, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI don't not like that hotel
The hotel sink so ugly I could smell so ugly I could sleep
Thank you for your feedback.
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything was great
Nothing
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHorrible location. Gated community and got car broke into anyway. Staff did not help
Thank you for choosing Holiday Inn
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything was fine
The smell
Anna, thank you for the great rating!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThere’s stores and restaurants in the area
The carpet smell really bad, WIFI didnt work and the outlets for the chargers didn’t work
Thank you for the feedback
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNothing
Bad experience
Jorge, thank you for your review!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewstaff and breakfast were great
needs more attention on the restroom, our shower was leaking, so little water came out. and our bed sheets were stained or dirty
Roxana, thank you for the positive feedback with the staff and breakfast.
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewThey charged me double for my stay and never gave me my money back 😒
Raul, Thank you for the feedback.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNot bad.
I had to switch rooms from 104 to 225 due to issues with the TV. However, the next room was not an improvement as it had stains on the carpet, a dirty shower-head, AC problems, a bathtub with cracking paint, and an unclean toilet.
Thank you for the feedback
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe staff was very helpful and courteous along with exceptional clean environment during our stay.
Being a retiree, we have had our share of overnight stays in various hotels. The breakfast was a 5 on a scale of 1 - 10. Better selections of fruits, yogurts, pastries and cereals would get you back up into the 10 category.
Johnny, thank you for the positive feedback and look forward to accommodating you in the future,
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe locations was good near alot of places .
Thank you for the good rating, we look forward to seeing you in the future
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewDining room chairs were stained,could use new ones Ate in my room
Reviewed: 13 June 2025 · Stayed in March 2025
Verified reviewReviewed: 12 June 2025 · Stayed in March 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified review