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Reviews of Holiday Inn Express Hotel & Suites San Antonio NW-Medical Area by IHG 3 stars

102 Spencer Lane, San Antonio, TX 78201, United States

#205 of 319 hotels in San Antonio

Guests' Choice

Review score

Based on 471 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    7.4

  • Facilities

    7.0

  • Staff

    7.7

  • Value for money

    7.0

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 19 June 2025

    8.0
    We had a pleasant stay at this hotel and look forward to re-book in the future.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    Being a retiree, we have had our share of overnight stays in various hotels. The breakfast was a 5 on a scale of 1 - 10. Better selections of fruits, yogurts, pastries and cereals would get you back up into the 10 category.

    The staff was very helpful and courteous along with exceptional clean environment during our stay.

    Stayed in May 2025

  • Reviewed: 16 May 2025

    6.0
    Need cash for deposit
    • Leisure trip
    • Couple
    • Standard King Room - Communications Accessible
    • Stayed 1 night
    • Submitted via mobile

    There isn’t anything in the description that states locals have to bring a $250 CASH deposit to be able to stay at this place.

    Room was soundproof which was awesome due to a big bus of teenagers staying on the same floor as me. :D

    Stayed in May 2025

  • Reviewed: 28 April 2025

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The gate to exit was not working when I arrived so we were using the same gate to enter to exit. However, at some point during the day we had to call to get a code because our Uber driver could not get us out. The breakfast was not the best. Our elevator stopped working and overall the building was very, very hot. Thankfully, the rooms were cold but everywhere else was really hot. The room keys were also very sensitive and would stop working all the time.

    The beds were comfortable, and the lobby was pretty clean. The staff was really friendly and welcoming during the time we were there.

    Stayed in April 2025

  • Reviewed: 21 February 2025

    7.0
    good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Coffe cream

    Staff

    Stayed in January 2025

  • Reviewed: 18 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    We asked for a wake up call at 4 am because my husband had to be at the hospital at 5 am for surgery. But no call came. Good thing I set my phone alarm as well.

    Great room. Great bed.

    Stayed in January 2025

  • Reviewed: 2 December 2024

    7.0
    Decent
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No shampoo and conditioner and I booked for four people and was only 3 bath towels

    Decep

    Stayed in December 2024

  • Reviewed: 27 November 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The elevator was not clean at all!

    Stayed in November 2024

  • Reviewed: 26 November 2024

    8.0
    Stay was great for late checkin and just one nights rest.
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Hard to get in and out of lot. First time in a gated community and only 1 way in and out, bit scary and also safe. Either water leak or mold in bathroom ceiling, was scared to spend too much time in there.

    Price was perfect and staff were very friendly and helpful.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    7.0
    Mildred
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Smoke scent

    Spacious room

    Stayed in November 2024

  • Reviewed: 11 November 2024

    7.0
    JJS
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were listed as non-smoking. The room had a strong smoke smell.

    Breakfast was good. Room was roomy. Setup was nice.

    Stayed in November 2024

  • Reviewed: 9 November 2024

    7.0
    Disappointed on pool not being opened
    • Leisure trip
    • Couple
    • Standard King Room - Communications Accessible
    • Stayed 2 nights
    • Submitted via mobile

    We booked hotel with a pool. Pool was not working. No information of attractions were available at reception.

    Convenient place. Room was spacious & nice

    Stayed in November 2024

  • Reviewed: 19 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    There was stains all over the carpet. After that, I just felt the whole room wasn’t clean.

    Stayed in September 2024

  • Reviewed: 7 August 2024

    6.0
    Pleasant
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    The bed sheets were stained before we even got there. The drinks are expensive. We called room cleaning back to back for 2 days and no one went to go clean.

    Pool

    Stayed in August 2024

  • Reviewed: 5 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The smell of mold and mildew in one room and the second room A/C was dirty and couldn’t feel the air coming out. My brother cleaned the vents and was able to fell cool air.

    Beds were comfortable

    Stayed in August 2024

  • Reviewed: 21 July 2024

    8.0
    Old property but excellent value and great service
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Property was old and poorly done upgrades and bathroom looked dirty no matter how much you clean it.

    Staff and services and hotel policies were excellent

    Stayed in July 2024

  • Reviewed: 11 July 2024

    7.0
    It helped to have a place to stay that night.
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    We payed cash for our stay then were asked to pay an additional $100 deposit. Which didn’t make sense to me. Then they said if we paid with card we would only need to pay an additional $25 deposit. I think this should be mentioned when booking online. We payed with card after all. The room we stayed in had an unpleasant smell like wet. We complained but they said it gets like that when it rains. It was a bit uncomfortable but we had no other choice than to stand the smell.

    The breakfast was awesome. The hotel is presentable. Everything looked well kept up with.

    Stayed in July 2024

  • Reviewed: 22 June 2024

    6.0
    Need repairs restroom wall corner
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Smell bad

    Stayed in June 2024

  • Reviewed: 16 May 2024

    7.0
    Overall price was good
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Got to our room and bed was not made and restroom wasn’t either. Had to call front desk and had to back down to get new room keys for another room

    Outside was clean

    Stayed in May 2024

  • Reviewed: 15 May 2024

    6.0
    The staff was extremely nice and helpful.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Dirty carpet, went to eat breakfast was out of everything by 0840

    Price and location

    Stayed in May 2024

  • Reviewed: 30 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The place overcharged my card so much, the people were polite and patient with the situation but I don’t know why the problem happened in the first place.

    Very clean, nice staff

    Stayed in April 2024

  • Reviewed: 20 April 2024

    8.0
    Great price, great hospitality, could use some renovations.
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was not level, leaned to one side and caused a bit of disequilibrium. The shower in particular leaned and the shower curtain was hanging so that the curtain slid to the middle of the rod. The entrance had a rough patch in the concrete which left the metal underneath showing with pointed ends exposed.

    The room was clean.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    6.0
    It’s a decent hotel, but I wouldn’t stay there again.
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better, they didn’t have many options. The toilet paper in the room wasn’t changed. The climate felt humid inside.

    I like that it’s close to the mall.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Needed trip to get away from life
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    I wasn’t impressed with the breakfast. I’ve stayed at a lot of them and the breakfast wasn’t what I have had in other places. The second day we went to IHOP instead

    I just like Holiday Inn Express due to the breakfast mostly

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    This hotel was great for the price.
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was very nice but they’re stingy with the towels. The housekeepers were ridiculously loud at certain points.

    The location was perfect. Hotel was very comfortable and easy to get used to. The room was very clean and much more roomy than we expected.

    Stayed in March 2024

Showing 1 – 25

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