102 Spencer Lane, San Antonio, TX 78201, United States
#205 of 319 hotels in San Antonio
Guests' ChoiceBased on 471 hotel reviews
6.6Cleanliness
7.1
Comfort
7.2
Location
7.4
Facilities
7.0
Staff
7.7
Value for money
7.0
Free WiFi
7.9
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End of dialog contentReviewed: 19 June 2025
Johnny
United StatesBeing a retiree, we have had our share of overnight stays in various hotels. The breakfast was a 5 on a scale of 1 - 10. Better selections of fruits, yogurts, pastries and cereals would get you back up into the 10 category.
The staff was very helpful and courteous along with exceptional clean environment during our stay.
Stayed in May 2025
Reviewed: 16 May 2025
Alexandra
United StatesThere isn’t anything in the description that states locals have to bring a $250 CASH deposit to be able to stay at this place.
Room was soundproof which was awesome due to a big bus of teenagers staying on the same floor as me. :D
Stayed in May 2025
Reviewed: 28 April 2025
Patty
United StatesThe gate to exit was not working when I arrived so we were using the same gate to enter to exit. However, at some point during the day we had to call to get a code because our Uber driver could not get us out. The breakfast was not the best. Our elevator stopped working and overall the building was very, very hot. Thankfully, the rooms were cold but everywhere else was really hot. The room keys were also very sensitive and would stop working all the time.
The beds were comfortable, and the lobby was pretty clean. The staff was really friendly and welcoming during the time we were there.
Stayed in April 2025
Reviewed: 21 February 2025
Antonio
United StatesCoffe cream
Staff
Stayed in January 2025
Reviewed: 18 February 2025
T
United StatesWe asked for a wake up call at 4 am because my husband had to be at the hospital at 5 am for surgery. But no call came. Good thing I set my phone alarm as well.
Great room. Great bed.
Stayed in January 2025
Reviewed: 2 December 2024
Eugenio
United StatesNo shampoo and conditioner and I booked for four people and was only 3 bath towels
Decep
Stayed in December 2024
Reviewed: 27 November 2024
Mohammed
United StatesThe elevator was not clean at all!
Stayed in November 2024
Reviewed: 26 November 2024
Laura
United StatesHard to get in and out of lot. First time in a gated community and only 1 way in and out, bit scary and also safe. Either water leak or mold in bathroom ceiling, was scared to spend too much time in there.
Price was perfect and staff were very friendly and helpful.
Stayed in November 2024
Reviewed: 11 November 2024
Joyce
United StatesSmoke scent
Spacious room
Stayed in November 2024
Reviewed: 11 November 2024
Joyce
United StatesRooms were listed as non-smoking. The room had a strong smoke smell.
Breakfast was good. Room was roomy. Setup was nice.
Stayed in November 2024
Reviewed: 9 November 2024
Seawater
United StatesWe booked hotel with a pool. Pool was not working. No information of attractions were available at reception.
Convenient place. Room was spacious & nice
Stayed in November 2024
Reviewed: 19 September 2024
Arial
United StatesThere was stains all over the carpet. After that, I just felt the whole room wasn’t clean.
Stayed in September 2024
Reviewed: 7 August 2024
Karina
United StatesThe bed sheets were stained before we even got there. The drinks are expensive. We called room cleaning back to back for 2 days and no one went to go clean.
Pool
Stayed in August 2024
Reviewed: 5 August 2024
Isabel
United StatesThe smell of mold and mildew in one room and the second room A/C was dirty and couldn’t feel the air coming out. My brother cleaned the vents and was able to fell cool air.
Beds were comfortable
Stayed in August 2024
Reviewed: 21 July 2024
Rabya
United StatesProperty was old and poorly done upgrades and bathroom looked dirty no matter how much you clean it.
Staff and services and hotel policies were excellent
Stayed in July 2024
Reviewed: 11 July 2024
Mario
United StatesWe payed cash for our stay then were asked to pay an additional $100 deposit. Which didn’t make sense to me. Then they said if we paid with card we would only need to pay an additional $25 deposit. I think this should be mentioned when booking online. We payed with card after all. The room we stayed in had an unpleasant smell like wet. We complained but they said it gets like that when it rains. It was a bit uncomfortable but we had no other choice than to stand the smell.
The breakfast was awesome. The hotel is presentable. Everything looked well kept up with.
Stayed in July 2024
Reviewed: 22 June 2024
Geu
United StatesSmell bad
Stayed in June 2024
Reviewed: 16 May 2024
Laura
United StatesGot to our room and bed was not made and restroom wasn’t either. Had to call front desk and had to back down to get new room keys for another room
Outside was clean
Stayed in May 2024
Reviewed: 15 May 2024
Angela
United StatesDirty carpet, went to eat breakfast was out of everything by 0840
Price and location
Stayed in May 2024
Reviewed: 30 April 2024
Jaraguchi
United StatesThe place overcharged my card so much, the people were polite and patient with the situation but I don’t know why the problem happened in the first place.
Very clean, nice staff
Stayed in April 2024
Reviewed: 20 April 2024
Donna
United StatesThe room was not level, leaned to one side and caused a bit of disequilibrium. The shower in particular leaned and the shower curtain was hanging so that the curtain slid to the middle of the rod. The entrance had a rough patch in the concrete which left the metal underneath showing with pointed ends exposed.
The room was clean.
Stayed in April 2024
Reviewed: 31 March 2024
Daisy
United StatesThe breakfast could be better, they didn’t have many options. The toilet paper in the room wasn’t changed. The climate felt humid inside.
I like that it’s close to the mall.
Stayed in March 2024
Reviewed: 16 March 2024
Leslie
United StatesI wasn’t impressed with the breakfast. I’ve stayed at a lot of them and the breakfast wasn’t what I have had in other places. The second day we went to IHOP instead
I just like Holiday Inn Express due to the breakfast mostly
Stayed in March 2024
Reviewed: 13 March 2024
Giselle
United StatesThe staff was very nice but they’re stingy with the towels. The housekeepers were ridiculously loud at certain points.
The location was perfect. Hotel was very comfortable and easy to get used to. The room was very clean and much more roomy than we expected.
Stayed in March 2024
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