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  5. Reviews of Holiday Inn Express & Suites Minneapolis - West End by IHG

Reviews of Holiday Inn Express & Suites Minneapolis - West End by IHG 2 stars

6051 Golden Hills Drive, Minneapolis, MN 55416, United States

#26 of 53 hotels in Minneapolis

Guests' Choice

Review score

Based on 227 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.4

  • Staff

    8.9

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 18 August 2025

    7.0
    Great proximity to Target Field. Expect train disturbance at late hours of night.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night

    A train whistling through at 11:30pm and 2:30am. Track was right on the other side of the small parking area. One of our 3 rooms that we stated 3 people had towels only enough for 2 and the bedding was not in the room for the pull out sleeper. Though front counter staff was polite and did provide ... just something not expected. Room 134 ... the casing for the lock on frame of door was missing which is odd and makes one wonder about the maintenance and care.

    Location to our event; staff was great.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Nice hotel
    • Leisure trip
    • People with friends
    • Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Nice location, clean, very nice staff. The elevator was a little sketchy sounding but other than that, I'd recommend.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    The outlet in our bathroom was not working, so the hair dryer needed to be used outside the bathroom instead.

    Breakfast was fine, although the coffee was not great. Pretty standard options for breakfast overall. The shower was very good.

    Stayed in August 2025

  • Reviewed: 6 July 2025

    9.0
    Overall, we really enjoyed the stay. Conveinient and clean. Friendly.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 6 nights
    • Submitted via mobile

    The air conditioner leaked the whole time we stayed. Let them know and maintenance “fixed” it, but the leak came back and water all over the carpet and soaking wet for the majority of our stay.

    Nice location, great staff, very accomadting

    Stayed in July 2025

  • Reviewed: 19 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I was hoping they have a hot tub

    Family friendly. The breakfast was tasty

    Stayed in June 2025

  • Reviewed: 22 May 2025

    8.0
    Overbooked but still nice just had a room without a couch bed.
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They “overbooked” due to extended stay guests staying longer so we didn’t get a room with a couch bed. They didn’t have a roll out bed to offer. Luckily, one of our guests decided not to stay otherwise someone would have had to sleep on the floor and there were no other rooms available. The gave us a lower rate. Overall it was good enough with 2 queen beds.

    The room was nice, clean and the staff were friendly. We were only there for sleeping. The free breakfast was really good.

    Stayed in May 2025

  • Reviewed: 22 May 2025

    8.0
    Overall was good
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pull out couch was uncomfortable and a spot on floor had a wet spot

    Was a nice property

    Stayed in May 2025

  • Reviewed: 17 May 2025

    9.0
    Great
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No hot tub

    Cleanliness

    Stayed in May 2025

  • Reviewed: 12 May 2025

    7.0
    Mini vacation with a friend and family
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The toilet was a problem it was slow flushing and on the last day it would not go down when it was flush the water came all the way up almost overflowing.

    The employees were very pleasant from the front desk to the housekeeping team.

    Stayed in May 2025

  • Reviewed: 8 May 2025

    9.0
    It was comfortable and quiet
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Coffee maker was not cleaned out

    Clean beds

    Stayed in April 2025

  • Reviewed: 2 May 2025

    9.0
    Excellent!
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The water of the pool to be warmer.

    excellent vreakfast!

    Stayed in May 2025

  • Reviewed: 20 April 2025

    7.0
    Great people but typical HIE room issues
    • Business trip
    • Family with young children
    • King Room with Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Sliding bathroom door. HVAC did not work well. Sheets were full of hair and specs of whatever.

    Staff was super friendly. Breakfast was good.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    8.0
    The hotel, staff, breakfast, and service were great!
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    When I booked the room on booking.com it said that it was a two room suite with living room in between. When we checked and it was one room with two beds, and a pull out couch. I felt like it was false advertising on booking.com, and I wasn’t pleased with that. We had five people in the room and it was very tight quarters. I was pleased with the location and the hotel. They didn’t have anything to do with my complaint. What I am unhappy about is that booking.com failed me as a consumer and led me to believe the room was better than what it was.

    The breakfast was great! The location was great easily accessible to the venue of the concert! The room was clean and the staff was very very helpful.

    Stayed in April 2025

  • Reviewed: 24 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Thin walls

    Clean and comfortable, dark room at night

    Stayed in March 2025

  • Reviewed: 6 January 2025

    9.0
    We were visiting our daughter in St. Louis Park and the location was perfect!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights

    N/A

    The location was perfect!

    Stayed in November 2024

  • Reviewed: 4 January 2025

    7.0
    The hotel need to work on their room key machine/process and have a talk with this guy that was on nights. He ruine
    • Leisure trip
    • Group
    • Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The night guy was friendly enough just kept disappearing and my daughter-in-law waited about 15-20 minutes at about 8ish? to get new keys—a was no where to be found (which all of our keys kept not working after just a few uses, we were always getting new keys). Then my son and I went down to take her place (because they were sitting outside their room with a one and a half year old that was tired and wet from the pool) and our was at least another 20 minutes before he appeared…the phone kept ringing, another gal was waiting for keys too. My son yelled a few times—anyone here? And a voice said “just a minute I’m in the bathroom” but it wasn’t coming from the hall bathroom we finally heard it coming from a door that said “employees or staff only” so maybe it was a bathroom but it was a 35-45 minutes wait for room keys. Then he finally appeared but in a leather jacket like he’d been outside—very strange and totally unacceptable. He seemed fine, not sick or anything…

    Location, clean enough, nice breakfast staff and the young lady on days was awesome

    Stayed in December 2024

  • Reviewed: 29 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Room was quite a bit smaller than what was advertised thru Booking.com

    I will call and book thru the hotel next time. The room advertised was not what I thought it was. But the staff and hotel experience was great.

    Stayed in December 2024

  • Reviewed: 20 December 2024

    8.0
    Always a good budget choice
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good breakfast, nice clean rooms, comfortable beds, good location and staff.

    Stayed in December 2024

  • Reviewed: 4 November 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    The walls are thin and not soundproof. You better bring your earplugs.

    Excellent mattress, big room, decent breakfast.

    Stayed in October 2024

  • Reviewed: 2 September 2024

    8.0
    We enjoyed our stay, the staff were very helpful and friendly. Clean rooms and comfortable beds. My kids had fun and we
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Wish they had more breakfast options.

    It is very central and easy commute to anywhere in Minneapolis. The staff are very friendly and helpful. The rooms are clean.

    Stayed in September 2024

  • Reviewed: 21 August 2024

    8.0
    I would definitely stay there again
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    My only issue was when the train went through twice with their horn. Nothing that can be stopped so it is what it is.

    Easily accessible right off the freeway. Great parking and pool area

    Stayed in August 2024

  • Reviewed: 20 August 2024

    8.0
    Would stay there again for sure !
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights

    Doors are a little thin. Could hear everything in the hall ways !

    Breakfast was good. Plenty of food at all times. Location was awesome for travel to downtown !!!

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    I enjoyed staying here and would stay again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The noisy neighbors across the hall

    Clean, comfortable, easy to find

    Stayed in July 2024

  • Reviewed: 2 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Everything was cool

    Stayed in July 2024

Showing 1 – 25

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