Reviews of Holiday Inn Express & Suites Lantana by IHG 2 stars
1251 Hypoluxo Road, Lantana, FL 33462, United States
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClean bed. Comfy. I liked the room.
Breakfast day 1 was awful. Day 2 better. Property was old. Key cards didnt work and needed to be replaced several times
Dear Joann Thank you for your feedback! We're glad to hear you found the bed clean and comfortable and that you enjoyed the room overall. We apologize for the issues you experienced with breakfast and the key cards — your comments are important, and we’re actively working to improve these areas. We appreciate your stay and hope to welcome you back with an even better experience in the future.
Dear Joann Thank you for your feedback! We're glad to hear you found the bed clean and comfortable and that you enjoyed the room overall. We apologize for the issues you experienced with breakfast and the key cards — your comments are … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewIt’s a very clean property
Thank you for your kind words! We're glad to hear that you found the property very clean — our team works hard to maintain high standards. We hope to have the opportunity to welcome you back soon!
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewDidn’t go hours were not long enough
Noisy. We had a room right next to the back door and the storage room and the laundry room , ice machine. Next time I will not schedule a stay with booking.com. I couldn’t change anything. That’s why the rate was lower. No one else would take it
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewI appreciate that the staff was kind and professional.
It was unfathomably dirty. I had to request 2 rooms because the showers had black rings in the bottom. I gave up on the third room. The cleaning staff only cleaned based on vibes only because hair left in the shower stayed there the entire time and there was no cleaning done on the sliding glass doors. I had to purchase my own supplies. When I first arrived at the property there was a disturbance that required police presence. In addition, there was often only one staff member available to support the whole property. That is supremely unfair to the staff.
Thank you for taking the time to share your experience. We sincerely appreciate your kind words about our staff’s professionalism and kindness. However, we're truly sorry to hear about the cleanliness issues and the concerns you faced during your stay. What you described is not the standard we strive to uphold, and we deeply regret the inconvenience it caused. Your feedback has been shared with our management team, and we are taking steps to ensure better housekeeping practices and stronger support for our staff. We understand your frustration and appreciate your honesty — it helps us improve our services.
Thank you for taking the time to share your experience. We sincerely appreciate your kind words about our staff’s professionalism and kindness. However, we're truly sorry to hear about the cleanliness issues and the concerns you faced d… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe staff
Fridge never worked our drink for the night where warm
Thank you for your feedback and for recognizing our staff – we’re glad to hear they made a positive impression. We do apologize for the issue with the fridge and the inconvenience it caused during your stay. Your comfort is important to us, and we’ll be sure to address this with our maintenance team. We appreciate you bringing it to our attention and hope to have the chance to provide you with a better experience in the future.
Thank you for your feedback and for recognizing our staff – we’re glad to hear they made a positive impression. We do apologize for the issue with the fridge and the inconvenience it caused during your stay. Your comfort is important to us,… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewI like everything
Everything
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThey had breakfast
Renovation personnel entered my room without knocking.
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewWas under remodeling
Workers working in and out
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewFire alarm went off one night; phone call telling me I didn’t check out a day before I was suppose to check out; error in the dates entered on their part; breakfast was fair
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewEverything. i was expecting a holiday inn to be so nice
only thing i did not like was the fact that i could hear everything going on in the lobby and the hallway all night long!!
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was nice.
The appearance from outside and dirty pool.
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and helpful
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewThe location was good and the price was reasonable. The staff were very friendly and helpful. The room was large and the bed was comfortable. It was recently renovated,but the quality of the work done was not as good as should be expected.
Again the quality of the work of the renovation.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified review