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Reviews of Holiday Inn Express Hotel & Suites Gulf Shores by IHG 3 stars

160 West Commerce Avenue, Gulf Shores, AL 36542, United States

#64 of 422 hotels in Gulf Shores

Guests' Choice

Review score

Based on 730 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast and position

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The shower and tube was to high to step in for one of our guest. And have a step stool for beds

    Stayed in August 2025

  • Reviewed: 3 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel showing a little age; price seemed very high but we were there during 4th of July

    Location was good for not being right on the beach

    Stayed in July 2025

  • Reviewed: 3 August 2025

    7.0
    I travel a lot around the world and rarely encounter such disrespectful treatment of guests.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very dirty. There were stains on the carpet that looked like either something was spilled or possibly vomit. In the bathroom, there were pink marks on the tiles—hopefully just shampoo. The air conditioning units outside the window made loud noise all day and night. Even though we checked in around 3–4 PM, we were denied a different room. I checked Booking.com and saw six rooms of the same category still available, but the receptionist refused to help, saying Booking.com shows false availability. He was rude and dismissive.

    The breakfast was varied and satisfying. There were yogurts, eggs, bacon, pastries, and fresh fruits like bananas and apples. The hotel is located in a quiet area, away from the highway, which was nice.

    Stayed in July 2025

  • Reviewed: 2 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No indie pool.

    Comfortable bed, cleanliness, great breakfast.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    7.0
    Overall, great for price and convenience.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The room did seem a bit dated. The ceiling in the bathroom was discolored and gross. There could be way better lighting in the bathroom as well. The shade over one lamp was dirty and black.

    The guy who checked us in was amazing!!! He made us feel welcomed and it was a pleasure being there. And not to mention, it smelled so good.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    9.0
    I loved the cleanliness and location.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    Clean, well maintained, very comfortable bed!

    Stayed in July 2025

  • Reviewed: 11 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in July 2025

  • Reviewed: 10 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Over priced for the room but I had to have a room for the night.

    The breakfast was good and plenty to choose from. Room was nice and bed comfortable. Jeff was awesome at check-in.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Great for our 1 night
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Small parking lot

    Clean

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    We would definitely stay at this location again. Although would like to see management look into some of the issues we s
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    •The carpet in our room (#417) had stains and needed cleaning. •the entry door to our room looked really bad (#417) • one of the elevators had a delay when going to our floor and made a funny sound before stopping.

    •Property was close to the Beach! (5 miles) •The property was great for the most part. •The breakfast bar was excellent! •We ate at the restaurant next door twice and it was amazing! (The Cove) •Bed was comfortable and had plenty of pillows. •The air conditioning in our room worked excellent, which we appreciated since it was 90+ degrees. •Hotel staff were nice & helpful.

    Stayed in June 2025

  • Reviewed: 14 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Small pool

    Cleanliness, courtesy of staff, location

    Stayed in June 2025

  • Reviewed: 14 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Our room for the week ended up being by the laundry room, so some nights it was very noisy.

    We come every year for a family vacation and are never disappointed. The staff is very nice and accommodating, pool is the perfect size and the breakfast is the best I've had at any hotel. The kids love getting choices they like and the staff always speaks to them. We actually came a day earlier and they were able to get us in a room, which i was ecstatic about.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Good location, good room, good breakfast equals great stay!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    We enjoyed the pool, but it’s definitely not as big as the photo angle makes it look.

    Staff were friendly and helpful. Room was spacious and comfortable. Having Direct TV was very good, rather than the random Roku TV setup. Breakfast also was plentiful and great with various eggs and meats, the cinnamon rolls were terrific and the fresh oatmeal. Thank you!

    Stayed in June 2025

  • Reviewed: 28 May 2025

    9.0
    Pre-college get away with my son.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Very small pool.

    Incredibly comfortable beds!,

    Stayed in May 2025

  • Reviewed: 14 May 2025

    9.0
    Just slept there but very clean and comfortable.
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Difficult to get too with construction around area.

    Bed was so comfortable.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    8.0
    The stay was great but not excellent
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Our shower did not drain well. We stayed 2 days. We told the receptionist. The 2nd day I did not shower because my husband showered first and it took at least 20 minutes before his shower water drained and I ran out of time. Maybe the maintenance didn’t have enough time to fix it.

    Staff was friendly. Location and parking was great. Room was clean and maid service was great.

    Stayed in May 2025

  • Reviewed: 3 April 2025

    8.0
    It was pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was only partially cleaned the first day

    It was ok

    Stayed in March 2025

  • Reviewed: 28 March 2025

    9.0
    Really enjoyed our visit...thank you!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The variety

    Stayed in March 2025

  • Reviewed: 17 March 2025

    7.0
    Ok, but had better Holiday Inn experiences
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    The carpet in our room had a lot of dirty spots and should be replaced. On the first day, breakfast area was not kept well at all. Tables were dirty, waste bins were overflowing.

    Big room, comfortable bed, clean bathroom, very good water pressure, friendly and welcoming staff

    Stayed in March 2025

  • Reviewed: 1 March 2025

    9.0
    Great location and staff.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Nothing

    Breakfast was fine, rooms clean and spacious with comfy king bed.

    Stayed in February 2025

  • Reviewed: 24 February 2025

    9.0
    Great choice in Gulf Shores
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very easy checking with Jim, helpful , courteous and very personable. Breakfast buffet was excellent, lots if selection and all fresh. Comfortable beds

    Stayed in February 2025

  • Reviewed: 17 January 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was not good. The room had an old smell the first day. I had to use an air freshener to get the smell out of the room.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    9.0
    Had a great stay. Nice, quiet, and comfortable!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Convenient to walk everywhere

    Stayed in January 2025

Showing 1 – 25

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