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  5. Reviews of Holiday Inn Express & Suites Dallas East - Fair Park by IHG

Reviews of Holiday Inn Express & Suites Dallas East - Fair Park by IHG 3 stars

8703 East RL Thornton Freeway, Dallas, TX 75228, United States

#127 of 173 hotels in Dallas

Guests' Choice

Review score

Based on 173 hotel reviews

7.2

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    7.9

  • Facilities

    7.8

  • Staff

    8.3

  • Value for money

    7.7

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 13 July 2025

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 3 nights
    • Submitted via mobile

    The shower and toilet kept leaking. I reported it twice, but nothing was done about it. They contacted me and said they couldn't accommodate a room change. I just left it alone. I didn't want to make a big deal about it.

    Staff was friendly and attentive.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    8.0
    overall, it was good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    the restroom had a foul smell, it seemed like it was coming from the drain in the center of the floor

    breakfast was good except the coffee was a little bit too strong and I sure missed having Texas Waffles

    Stayed in June 2025

  • Reviewed: 10 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Indoor pool/jacuzzi did not work

    Stayed in March 2025

  • Reviewed: 9 February 2025

    8.0
    Overall good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Understanding that I need to extend stay

    Stayed in February 2025

  • Reviewed: 13 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    I saw a roach in the bathroom

    The staff was very nice.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    6.0
    Good for a night but not an extended stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The cold spa tub, cold coffee in the lobby, uncomfortable bed

    The location was great, close to shopping and restaurants. Our room was ok. It was clean and in a safe area. The beds were not very comfortable and our toilet didn’t flush completely. The coffee in the lobby was stone cold later in the day and the pool area was below 60 degrees. It looks like there is a hot tub in the pool area when you view their pictures but that too is stone cold despite there being a sign on the wall warning you of the hot temperatures. The front desk called it a spa pool when i asked how to turn on the heat. I have never before seen a bubbling cold spa tub! That was truly disappointing! The breakfast was good and the staff were nice.

    Stayed in December 2024

  • Reviewed: 24 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The beds were extremely uncomfortable, both queen beds and sofa bed were like rocks, lumpy and hard.

    The breakfast was wonderful.

    Stayed in November 2024

  • Reviewed: 15 October 2024

    8.0
    Very good
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    T.v didn't work

    Clean, comfortable

    Stayed in October 2024

  • Reviewed: 15 October 2024

    7.0
    Good
    • Business trip
    • Couple
    • Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    We had to wait like 20 mins to get the room, and we were late to do the check in like 2 hours. Also we were tired, the person in the desk was a little rude, he didn’t offer anything meanwhile we were waiting.

    The room was ok

    Stayed in October 2024

  • Reviewed: 27 August 2024

    8.0
    Everything went great
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine. Only stayed one night. In town for a concert

    Didn't eat breakfast

    Stayed in August 2024

  • Reviewed: 21 August 2024

    7.0
    Easy to checking, quick card replacement, shower took long to heat up, room was very “muggy”
    • Couple
    • Standard King Room with Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    The room was “muggy”

    Location and lighted parking lot

    Stayed in August 2024

  • Reviewed: 19 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room with Mobility Accessible Roll-In Shower
    • Stayed 2 nights
    • Submitted via mobile

    The restroom floor all craked and smell like wet

    Staff super polite

    Stayed in August 2024

  • Reviewed: 24 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I went through booking.com I selected a room with 2 queen beds and sleeper sofa but ended with 2 queen beds. I was told by holiday inn that it was a glitch with booking.com. at 1st I was told they don't have rooms like the one I requested but later I spoke to a different staff and that's when she said it was booking.com glitch

    Nice place

    Stayed in July 2023

  • Reviewed: 28 April 2023

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The plumbing was a little problematic, the water stood for some time in sink and shower

    Stayed in April 2023

  • Reviewed: 20 April 2023

    6.0
    Enjoyed my stay, but they need to pay more attention to the property.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 5 nights

    Stains on the carpet. The property needs attention both inside and out. Suffering from neglect.

    Breakfast options change daily. I was there 6 days. Good to have variety. Walmart and Dennys are both a short walk away.

    Stayed in April 2023

  • Reviewed: 16 April 2023

    6.0
    The outside of the building looked better than the inside.
    • Business trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    Leaking tap In the bathroom. Stains on the carpet in the main room (carpet is way too old and should be replaced). A mix up with my booking made it a poor experience also.

    The bed was comfy. The breakfast was fine. The staff were nice,

    Stayed in April 2023

  • Reviewed: 16 December 2022

    8.0
    Comfortable stopover on our trip.
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No available restaurants nearby.

    Nice hotel. Friendly staff. Good breakfast.

    Stayed in December 2022

  • Reviewed: 10 November 2022

    7.0
    The hotel was rated higher than it deserved in my opinion. I would probably not stay again.
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The elevator seemed to struggle, there are many scuff marks that need repainting, the outdoors had trash that should have been picked up.

    It was easy to get to and the room was spacious.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    7.0
    we stayed one night, so it was ok for the time we spent in the room.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    1/2 the plugs in our room didn’t work, there was a buger on the wall next to the bed so when you were laying in bed, looking at the wall, it was right there.

    was close to the State Fait

    Stayed in October 2022

  • Reviewed: 4 October 2022

    6.0
    it was okay.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    they had no towels no covers sheets were stained nd there was a hole in the floor

    the bed was comfortable room was spacious

    Stayed in October 2022

  • Reviewed: 20 September 2022

    6.0
    Good breakfast and location, outdated rooms
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed, and it was the main reason I chose this hotel. The room had an old smell and there were many small things that made it feel dingy overall. The window covering had holes in it; the carpet was stained; there were marks on the walls; the shower curtain was moldy and hooks were broken; the water from the faucet smelled bad; the toilet handle was finicky/broken.

    The location was convenient and the breakfast was excellent. Room was decently clean, and the staff were helpful and friendly.

    Stayed in September 2022

  • Reviewed: 15 September 2022

    7.0
    Overall it was decent.
    • With a pet
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights

    The pool and hot tub were closed. There were stains on the carpet in the room. When I pulled the towel off the rack it fell off the wall. And the garbage all around the hotel was awful.

    The bed was comfortable. It was quiet. And breakfast was good. The staff was nice.

    Stayed in September 2022

  • Reviewed: 2 August 2025

    4.0
    Not pleasant
    • Couple
    • Standard King Room with Mobility Accessible Roll-In Shower
    • Stayed 1 night
    • Submitted via mobile

    No spa like the internet shows

    To run down no hot tub or spa to relax

    Stayed in July 2025

  • Reviewed: 24 July 2025

    10
    Enjoying
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Better parking more handicapped

    Stayed in July 2025

Showing 1 – 25

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