Reviews of Holiday Inn Express Hotel and Suites Bastrop by IHG 2 stars
491 Agnes Street, Bastrop, TX 78602, United States
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewThe breakfast set up was great.
I have not received my deposit and it's been a week. Thats to long.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReceptionist put me on the 3rd floor close to the elevator. Great location for an elderly single lady!! I loved that you had free snacks available. This alone will make me come back!!
Small parking lot.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good and the bed was comfortable.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewClean room, good bed, really good breakfast!
Nothing
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe pool
I reserved a 1st floor rm near the pool. I did not get a 1st floor rm. I got a 3rd floor rm. then the elevator was out one day. The pancakes and potatoes were awful. ELI was awful. Got in trouble for dripping water, no towels at the pool, ever.
Dear Shirley, Thank you for your feedback. I’m truly sorry to hear that your experience with us did not meet expectations. We apologize for not being able to honor your request for a first-floor room. While we always do our best to accommodate preferences, room placement is based on availability at check-in, and unfortunately, we were unable to fulfill that specific request during your stay. I also want to sincerely apologize for other issues you encountered during your stay. This is not the level of service we aim to provide, and I will personally follow up with our Team to address these concerns and ensure better guest experiences moving forward. We understand your decision to look elsewhere, but should you reconsider in the future, we would truly appreciate the opportunity to provide you with the quality stay you expected and deserved. Sincerely, Dawn S.
Dear Shirley, Thank you for your feedback. I’m truly sorry to hear that your experience with us did not meet expectations. We apologize for not being able to honor your request for a first-floor room. While we always do our best to accommo… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewVery close to Walmart. Great location. Staff was friendly and we had everything we needed promptly.
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Dear Deborah, Thank you for your positive feedback. It was a pleasure having you as our guest. We hope to welcome you back soon. Sincerely, Dawn S.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewFriendly staff and clean. Kids enjoyed the pool.
The faucet in the bathroom was very loose.
Dear Valued Guest, Thank you for taking the time to provide positive feedback and choosing Holiday Inn Express & Suites Bastrop. Sincerely, Dawn S.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewLoved the price! Big room for a great price! Loved the cleanliness. We were greeted with a warm welcome. We had to head out early for Texas A&M graduation but breakfast started at 6:30am. I was soo happy they had Greek yogurt, fresh fruit and boiled eggs!
Nothing
Dear Olga, Thank you so much for your kind words! We’re thrilled you enjoyed the spacious room, cleanliness, and breakfast options. Congratulations to the Texas A&M graduate! We hope to welcome you back for another great stay soon. Best regards, Dawn S.
Dear Olga, Thank you so much for your kind words! We’re thrilled you enjoyed the spacious room, cleanliness, and breakfast options. Congratulations to the Texas A&M graduate! We hope to welcome you back for another great stay soon. Be… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in February 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewComfortable rooms and both firm and soft pillows were great. The hot tub was nice but I avoided the pool which was cold and dirty.
I had to request a coffee maker for the room.
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewOnly stayed a short time. I was only in town to work mainly all I did was sleep in the room and get ready. Everything was clean and the staff was friendly.
Reviewed: 15 February 2025 · Stayed in December 2024
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewBreakfast was good, room was very clean.
There wasn't anything I didn't like.