Reviews of Holiday Inn Express & Suites Niagara Falls by IHG 3 stars
10111 Niagara Falls Boulevard, Niagara Falls, NY 14304, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe staff were great. Breakfast was hot and good.
The building has a lot of potential. It definitely needs some TLC, repairs and some upgrades. The pool area had the ceiling falling in. The floor has tiles broken and missing in places. On the floor in our bathroom were pretty gross. The edges and corners had black stuff in them.
Thank you for sharing your feedback with us. We’re so pleased to hear that our team made a positive impression and that you enjoyed the breakfast. We truly appreciate your comments about the condition of the property and pool area, as well as the cleanliness issues you noticed in the bathroom. Please accept our apologies that these aspects did not meet expectations. Your observations are valuable and have been shared with our maintenance and housekeeping teams so that we can address them promptly. We’re committed to making improvements, and we hope you’ll give us another opportunity to provide you with a more comfortable stay in the future.
Thank you for sharing your feedback with us. We’re so pleased to hear that our team made a positive impression and that you enjoyed the breakfast. We truly appreciate your comments about the condition of the property and pool area, as well … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewLiterally everything. The room smelled like mold & must, it was damp, dark and disgustingly dirty. They couldn’t figure out how to get the wifi to work, we ended up checking out and leaving early.
We’re very sorry to hear about your experience. The conditions you described do not reflect the standards we strive to maintain, and we sincerely apologize that your stay was cut short as a result. Your comments regarding cleanliness and Wi-Fi have been shared with our team for immediate follow-up, as we are committed to addressing these concerns quickly. We regret that we let you down on this occasion and hope you might consider giving us another chance in the future to provide the level of comfort and hospitality you deserve.
We’re very sorry to hear about your experience. The conditions you described do not reflect the standards we strive to maintain, and we sincerely apologize that your stay was cut short as a result. Your comments regarding cleanliness and Wi… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
Property was not inviting from the condition of the parking area to dirty common spaces and rooms. Lots of deferred maintenance from rooms to building and grounds. This is by far the worst holiday I've ever stayed in. I didn't want to eat the complimentary breakfast based on the condition of the facilities. Location is great!
Thank you for taking the time to share your feedback. While we’re glad to hear you appreciated our convenient location, we are truly sorry to learn that the overall condition of the property left you disappointed. The issues you mentioned regarding cleanliness and maintenance do not reflect the standards we aim to provide, and your comments have been shared with our team for immediate follow-up. We value your input as it helps us focus on the areas that need improvement, and we hope to have the opportunity to welcome you back in the future for a better experience.
Thank you for taking the time to share your feedback. While we’re glad to hear you appreciated our convenient location, we are truly sorry to learn that the overall condition of the property left you disappointed. The issues you mentioned r… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNothing special
Stinky and smelly rooms , dirty couches , everything smell so bad
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the unpleasant experience you had during your recent stay. At IHG Hotels, we strive to provide a clean, fresh, and welcoming environment for every guest, and I sincerely regret that we did not meet that standard during your visit. Your comments regarding the room condition and cleanliness are concerning, and please know they have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to addressing the issues you mentioned so that our future guests have a much more positive experience. We greatly value your feedback as it helps us improve. I do hope you will consider giving us another opportunity to restore your confidence in us.
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the unpleasant experience you had during your recent stay. At IHG Hotels, we strive to provide a clean, fresh, and welcoming environment for every … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewParking was paid I wasn’t aware.
Pay for parking
Thank you for sharing your feedback. We’re sorry to hear the parking fee caught you by surprise. We do our best to include this information on our website, booking confirmations, and at the time of reservation so guests can plan accordingly. We appreciate your comments and will review our communication to ensure it’s even clearer for future guests. We hope to have the opportunity to welcome you back and provide a smoother experience.
Thank you for sharing your feedback. We’re sorry to hear the parking fee caught you by surprise. We do our best to include this information on our website, booking confirmations, and at the time of reservation so guests can plan accordingly… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStuff was excellent
Pool was closed
Thank you for your kind words about our team — we’re delighted to hear they made a positive impression during your stay. We do apologize for the pool being closed during your visit, as we understand how important it is for relaxation and recreation. Unfortunately, it was temporarily unavailable due to necessary maintenance to ensure guest safety. We appreciate your understanding and hope to welcome you back soon so you can fully enjoy all of our amenities.
Thank you for your kind words about our team — we’re delighted to hear they made a positive impression during your stay. We do apologize for the pool being closed during your visit, as we understand how important it is for relaxation and re… Show more
Reviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewhow it was located
we had to pay the night for parking lot
Thank you for sharing your feedback. We’re glad you found our location convenient, though we regret that the parking fee came as a surprise. We do our best to make parking information available during the booking process and on our website so guests can plan accordingly. Your comments are appreciated, and we will review our communication to ensure it’s even clearer in the future. We hope to welcome you back for an even smoother stay.
Thank you for sharing your feedback. We’re glad you found our location convenient, though we regret that the parking fee came as a surprise. We do our best to make parking information available during the booking process and on our website … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewStaff, especially front desk manager and staff, was very pleasant and addressed any concerns that arose during our trip
Thank you for your kind words about our team, especially our front desk manager and staff. We’re so glad to hear they made your stay enjoyable and were able to address your concerns promptly. Your recognition means a lot to us, and we’ll be sure to share your comments with the team. We look forward to welcoming you back for another great visit.
Thank you for your kind words about our team, especially our front desk manager and staff. We’re so glad to hear they made your stay enjoyable and were able to address your concerns promptly. Your recognition means a lot to us, and we’ll be… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewConvenient to major attractions, quiet, safe
My husband slipped getting into the shower, fell broke the toilet seat( he is 81 years old, no history of falls) so after the fact we noticed that there was no bat mat and the grab bar is located up in front of the shower by the faucet. Helping him up from the bloody wet floor I noticed how filthy it was under the sink and in the corners. And the phone in our room did not work to call the front desk. Number on phone was 106, we were in 310. Reported this in the morning, no bath mats available and no accessible rooms available. My husband took sink baths after this No towels available in pool area, bathroom in pool area closed and locked
Thank you for taking the time to share your experience. We are truly sorry to hear about your husband’s fall and the challenges you encountered during your stay. The safety and comfort of our guests are our top priorities, and we regret that your experience did not reflect our usual standards. We will immediately review the placement of safety features in our bathrooms, ensure our rooms and public areas are thoroughly inspected for cleanliness, and address the phone and amenity issues you described. Your feedback is invaluable, and we will use it to make the necessary improvements. We hope your husband is recovering well, and we appreciate you bringing these concerns to our attention.
Thank you for taking the time to share your experience. We are truly sorry to hear about your husband’s fall and the challenges you encountered during your stay. The safety and comfort of our guests are our top priorities, and we regret tha… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClean, beds were very comfortable, close to Seneca casino , breakfast included
Although breakfast was included just didn’t taste the best however the dining staff was very nice and helpful
Thank you for sharing your feedback. We’re glad to hear you enjoyed our clean rooms, comfortable beds, and convenient location near the Seneca Casino. We’re also happy our dining staff made a positive impression. We regret, however, that the breakfast didn’t quite meet your taste expectations, and we’ll share your comments with our culinary team for review. We appreciate your insights and look forward to welcoming you back for an even better stay.
Thank you for sharing your feedback. We’re glad to hear you enjoyed our clean rooms, comfortable beds, and convenient location near the Seneca Casino. We’re also happy our dining staff made a positive impression. We regret, however, that th… Show more
Reviewed: 28 July 2025 · Stayed in May 2025
Verified reviewJust a stop to see the falls
Didn’t stay long enough to critique
Thank you for choosing to stay with us during your visit to the Falls. We’re glad we could be part of your trip, even if it was a short one, and we hope you’ll stay longer next time so you can enjoy more of what we have to offer.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was very good and the beds were comfortable. We liked the size of our room and that it had a little sitting area.
The toilet sounded like an airplane taking off when flushed, and it was difficult to regulate the AC to keep from getting too cold.
Thank you for sharing your experience with us. We’re delighted you enjoyed the breakfast, comfortable beds, and spacious room with a sitting area. We appreciate your feedback regarding the toilet noise and air conditioning, and we’ll have our maintenance team look into both to ensure a more comfortable stay for future guests. We hope to welcome you back soon for an even better visit.
Thank you for sharing your experience with us. We’re delighted you enjoyed the breakfast, comfortable beds, and spacious room with a sitting area. We appreciate your feedback regarding the toilet noise and air conditioning, and we’ll have o… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewPerfect
Thank you so much for your perfect rating! We're thrilled to know you had such a great experience with us. It truly means a lot to our entire team. We hope to welcome you back again soon for another enjoyable stay in Niagara Falls!