Reviews of Holiday Inn Express Mountain View South Palo Alto by IHG 3 stars
1561 West El Camino Real, Mountain View, CA 94040, United States
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe bedroom is Ok, it was big and clean. The breakfast was very complete.
At the front desk one lady received us and she was not nice.
Dear Luciana, Thank you for your feedback. We're glad to hear you enjoyed the spacious and clean room, as well as the complete breakfast offerings. However, we regret that your experience at the front desk did not meet expectations. We strive to provide warm and welcoming service to all our guests, and we will address this with our team to ensure a better experience moving forward. We appreciate your comments. Thank You, Holiday Inn Express Mountain View Management
Dear Luciana, Thank you for your feedback. We're glad to hear you enjoyed the spacious and clean room, as well as the complete breakfast offerings. However, we regret that your experience at the front desk did not meet expectations. We… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewEverything was smooth and easy, no issues
Parking spots are really tight
Dear Erin, Thank you for sharing your experience! We’re delighted to hear that everything went smoothly for you. We appreciate your note about the parking spots being tight. Arriving a bit earlier often helps secure a more convenient spot, and our team is always happy to assist with parking tips when you arrive. We hope to welcome you back soon for another easy stay! Thank you, Holiday Inn Express Mountain View Management
Dear Erin, Thank you for sharing your experience! We’re delighted to hear that everything went smoothly for you. We appreciate your note about the parking spots being tight. Arriving a bit earlier often helps secure a more convenient spo… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified revieweverything was awesome
i did not get my $100 deposit back
Dear Yolanda, Thank you for your kind words—we’re glad to hear you enjoyed your stay! We’re sorry to hear you haven’t received your $100 deposit back yet. Deposits are typically returned within a few business days, but processing times can vary depending on your bank. Please feel free to contact our front desk directly so we can look into it and ensure it’s resolved as quickly as possible. We appreciate your patience and hope to welcome you again soon! Thank you, Holiday Inn Express Mountain View Management
Dear Yolanda, Thank you for your kind words—we’re glad to hear you enjoyed your stay! We’re sorry to hear you haven’t received your $100 deposit back yet. Deposits are typically returned within a few business days, but processing times can… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewIt was close to the Performing Arts Center
The parking spaces were really small.
Dear Julianna, Thank you for sharing your experience! We are glad to hear that our location was convenient for your visit and that you enjoyed the clean rooms and great breakfast. We truly appreciate your feedback about the parking spaces. We understand that parking can sometimes be tight, and we are continuously working to improve the overall guest experience. We hope to welcome you again in the future for another enjoyable stay! Thank You, Holiday Inn Express Mountain View Management
Dear Julianna, Thank you for sharing your experience! We are glad to hear that our location was convenient for your visit and that you enjoyed the clean rooms and great breakfast. We truly appreciate your feedback about the parking space… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewAssad in the front desk was helpful and friendly. Breakfast was good
Shower water spills outside the shower
Dear Isaac, Thank you for taking the time to share your experience. We’re delighted to hear that you had a pleasant and comfortable stay and that our team, especially Assad at the front desk, made a positive impression. We're also glad you enjoyed the breakfast! Your feedback about the shower is appreciated and has been shared with our maintenance team to improve the setup and avoid future inconvenience. Guest comfort is our priority, and comments like yours help us enhance the overall experience. We look forward to welcoming you again on your next visit! Thank You, Holiday Inn Express Mountain View Management
Dear Isaac, Thank you for taking the time to share your experience. We’re delighted to hear that you had a pleasant and comfortable stay and that our team, especially Assad at the front desk, made a positive impression. We're also gl… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewWell maintained, friendly staff.
n/a
Dear Duston, Thank you for your kind words! We're delighted to hear that you had an excellent stay and appreciated our well-maintained property and friendly staff. Our team takes great pride in providing a welcoming and comfortable experience for all our guests. We understand that Bay Area prices can be high, and we truly appreciate your understanding. Your feedback means a lot to us, and we hope to welcome you back for another great stay in the future. Thank You, Holiday Inn Express Mountain View Management
Dear Duston, Thank you for your kind words! We're delighted to hear that you had an excellent stay and appreciated our well-maintained property and friendly staff. Our team takes great pride in providing a welcoming and comfortable e… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewGood value for Mountain View. Staff were friendly.
Elevator was broken the whole time I was there. Room was facing El Camino Real, so a bit noisy.
Dear Thomas, Thank you for sharing your feedback. We’re pleased to hear you found value in your stay and that our team provided friendly service. We apologize for the inconvenience caused by the elevator issue and appreciate your patience as we worked on repairs. For future visits, we recommend requesting a room in a quieter area to enhance your comfort. Your feedback helps us improve, and we hope to welcome you back for an even better experience. Thank You, Holiday Inn Express Mountain View Management
Dear Thomas, Thank you for sharing your feedback. We’re pleased to hear you found value in your stay and that our team provided friendly service. We apologize for the inconvenience caused by the elevator issue and appreciate your patienc… Show more
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewLocation , cleanliness
Dear Louise, We are delighted to learn that our convenient location made it easy for you to get everywhere you wanted to go while visiting Holiday Inn Express Mountain View - S Palo Alto. Thank You, Holiday Inn Express Mountain View Management
Dear Louise, We are delighted to learn that our convenient location made it easy for you to get everywhere you wanted to go while visiting Holiday Inn Express Mountain View - S Palo Alto. Thank You, Holiday Inn Express Mountain View Man… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewNothing, they are a den of thieves
I can't get a taxable invoice for a business trip. They say go to booking.com to get it, booking.com says to get receipt at property! Way too much of hassle for business travel, then I have to eat the cost!!!
Dear Zirkle, We are truly sorry to hear about the frustration you've encountered regarding your invoice. We understand how important it is to have proper documentation for business travel, and we sincerely apologize for the inconvenience you've experienced in trying to obtain it. This is not the standard we strive for, and we are reviewing our procedures with both our team and booking partners to make this process smoother in the future. We take your feedback seriously and are committed to resolving this issue for you. Please feel free to reach out directly, and we will do our best to assist you in obtaining the necessary documents. Sincerely, Holiday Inn Express Mountain View Management
Dear Zirkle, We are truly sorry to hear about the frustration you've encountered regarding your invoice. We understand how important it is to have proper documentation for business travel, and we sincerely apologize for the inconvenien… Show more
Reviewed: 11 December 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewThis was a nice stay. We came for a concert so we were only there for one night. The room was very clean. T.
I would say the only negative was the small parking lot. A hotel employee said that most people do not drive there, but that seems odd to me as many people stay in places for road trips. Also, being close to Shoreline Theater, I would think that people drive to town for concerts/events. I did not notice that parking was not guaranteed when I booked the room. So perhaps you could make sure that information is prominently displayed for potential guests. Thank you
Dear Tamara, Thank you for your feedback! We're delighted to hear that your stay was enjoyable and that you found the room clean and accommodating for your concert visit. We appreciate your comments about the parking situation. We understand that parking can be a concern, especially for events, and we will certainly work on making this information more prominent for our future guests. Your insights are invaluable to us as we strive to improve the experience for everyone. We hope to welcome you back soon for another enjoyable stay! Thank You, Holiday Inn Express Mountain View Management
Dear Tamara, Thank you for your feedback! We're delighted to hear that your stay was enjoyable and that you found the room clean and accommodating for your concert visit. We appreciate your comments about the parking situation. We u… Show more
Reviewed: 8 October 2024 · Stayed in October 2024
Verified reviewThe breakfast was amazing
Have a tv that works, better comfort of bed
Dear Shawna, Thank you for your feedback! We're thrilled to hear you enjoyed the breakfast—our team takes pride in serving delicious options to start your day. We appreciate your comments regarding the bed comfort and the TV. Please know that we’re always striving to enhance our guests' experiences, and your insights will help us make necessary improvements. We hope to welcome you back soon for an even better stay! Thank You, Holiday Inn Express Mountain View Management
Dear Shawna, Thank you for your feedback! We're thrilled to hear you enjoyed the breakfast—our team takes pride in serving delicious options to start your day. We appreciate your comments regarding the bed comfort and the TV. Please… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewThe hotel staff is very nice.
The first thing I want to start with is the terrible parking. The dividing lines are drawn chaotically. It is almost impossible to park a car in the evening! On the second day no one cleaned our room. There was an unpleasant smell in the room.
Dear Diana, Thank you for your feedback and for complimenting our staff! We’re sorry to hear about the challenges you faced during your stay. We apologize for the unpleasant smell in your room. Had we been informed, we would have gladly addressed the issue or offered you a room change to ensure your comfort. Regarding the parking, we understand that it can be difficult, especially during peak hours, and we are currently looking into ways to improve this situation. We also regret that your room was not cleaned on the second day, and we will review this with our housekeeping team to prevent such issues from happening in the future. Thank you for bringing these matters to our attention, and we hope you'll consider staying with us again. Sincerely, Holiday Inn Express Mountain View Management
Dear Diana, Thank you for your feedback and for complimenting our staff! We’re sorry to hear about the challenges you faced during your stay. We apologize for the unpleasant smell in your room. Had we been informed, we would have gladly a… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewI've stayed here before, and I'll stay here again.
N/A
Dear Robert, Thank you for your kind review! We’re thrilled you enjoyed your stay and appreciate your continued patronage. Our team works hard to provide a comfortable and welcoming environment, and it’s rewarding to know that we met your expectations. We look forward to welcoming you back for another pleasant experience. Thank You, Holiday Inn Express Mountain View Management
Dear Robert, Thank you for your kind review! We’re thrilled you enjoyed your stay and appreciate your continued patronage. Our team works hard to provide a comfortable and welcoming environment, and it’s rewarding to know that we met you… Show more
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 September 2024 · Stayed in August 2024
Verified reviewBreakfast was great
Dear Jesus, Thank you for your excellent feedback! We're thrilled to hear you enjoyed your stay and that you loved the breakfast. Our team works hard to provide a delicious start to your day, and it’s rewarding to know it positively impacted your experience. We look forward to welcoming you back for another stay soon. Thank You, Holiday Inn Express Mountain View Management
Dear Jesus, Thank you for your excellent feedback! We're thrilled to hear you enjoyed your stay and that you loved the breakfast. Our team works hard to provide a delicious start to your day, and it’s rewarding to know it positively … Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewDear Lisa, Thank you so much for awarding us a positive rating for your stay at our Holiday Inn Express Mountain View - S Palo Alto hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Thank You, Holiday Inn Express Mountain View Management
Dear Lisa, Thank you so much for awarding us a positive rating for your stay at our Holiday Inn Express Mountain View - S Palo Alto hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Thank You, Holi… Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewA bit too much noise from the car traffic on the street that could be easily solved with better isolation.
Dear Gianmaria, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We are sorry for the noise trouble from the street, but we're glad this did not affect you much; we appreciate your suggestions for improvement as well. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay! Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
Dear Gianmaria, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We are sorry for the noise… Show more