Reviews of Holiday Inn Express Louisville Northeast by IHG 2 stars
3711 Chamberlain Lane, Louisville, KY 40241, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was ok, some of the bagels were really hard loved the pancakes. Room and hotel was clean
We came there for the pool a d when I called at 1pm eastern time to confirm my check in I was not informed the pool was closed. We drove 7.5 with a toddler that was ready to swim and could not. The beds really do not appear the be a queen size.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewEverything was good.
Can be cleaner. Floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewRooms nice and clean
N/A
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe staff was very friendly and accomodating. The continental breakfast was delicious.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in March 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe room was very clean and organized. It was a great location too. The room exceeded my expectations. I would absolutely stay here again. It offered everything we needed for our stay.
The price was a little higher than I wanted to pay, but it was ok because the room was excellent.
Hey Emily, Thank you so much for your thoughtful review. We’re delighted to hear that your room exceeded expectations and that you found it clean, well-organized, and conveniently located. It’s wonderful to know we were able to provide everything you needed for a comfortable stay. We also appreciate your feedback regarding the pricing and are glad to hear you felt the value matched the quality of the accommodations. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit! Warm regards,
Hey Emily, Thank you so much for your thoughtful review. We’re delighted to hear that your room exceeded expectations and that you found it clean, well-organized, and conveniently located. It’s wonderful to know we were able to provide eve… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewThe staff were friendly and constantly asking if we needed anything. Room was clean and King bed was so comfortable. Nice selection for breakfast. We stay here often when we travel to Louisville.
Reviewed: 24 March 2025 · Stayed in February 2025
Verified reviewRoom was clean. Staff friendly. Location wasn't the greatest. But rest was good
Location
Greetings Deepti, Thank you for sharing your feedback with us. We're glad to hear you found the room clean and our staff friendly — providing a welcoming and comfortable stay is always our goal. We appreciate your comments regarding the location and understand that it may not have been ideal for your needs. Your feedback is important and helps us identify areas where we can improve the overall guest experience. We hope to have the opportunity to welcome you back in the future. Warm regards,
Greetings Deepti, Thank you for sharing your feedback with us. We're glad to hear you found the room clean and our staff friendly — providing a welcoming and comfortable stay is always our goal. We appreciate your comments regarding… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewComfortable mattress & pillows. Easy to control temperature in room. Fan in bathroom to circulate was appreciated so many don’t have them these days. Breakfast was very nice just wish hours were earlier for early travelers.
No hot tub at the pool & exercise room is closed for renovations. Ice machine broken on first floor. Breakfast hours need to be earlier and or longer. Not enough eggs/hot breakfast prepared for the amount of guests in the hotel.
Hey Jason, Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the comfort of your mattress and pillows, and that the room temperature controls and bathroom fan added to your overall comfort. It's also great to know you appreciated our breakfast offerings. We do apologize for the inconveniences you experienced during your stay, including the lack of a hot tub, the fitness center renovations, and the ice machine on the first floor. We also appreciate your suggestions regarding breakfast hours and availability — we understand how important a hot, timely meal is for our early-rising guests and will certainly share your comments with our team as we continue to improve our services. Thank you again for your valuable input. We hope to welcome you back in the future and provide an even better experience. Warm regards,
Hey Jason, Thank you for taking the time to share your detailed feedback. We're pleased to hear you enjoyed the comfort of your mattress and pillows, and that the room temperature controls and bathroom fan added to your overall comfor… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 9 August 2024 · Stayed in August 2024
Verified review