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  5. Reviews of Holiday Inn Express Louisville Northeast by IHG

Reviews of Holiday Inn Express Louisville Northeast by IHG 2 stars

3711 Chamberlain Lane, Louisville, KY 40241, United States

#69 of 126 hotels in Louisville

Guests' Choice

Review score

Based on 90 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 18 August 2025

    7.0
    Super bummed about the pool and when I asked if we could be compensated he said no.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We came there for the pool a d when I called at 1pm eastern time to confirm my check in I was not informed the pool was closed. We drove 7.5 with a toddler that was ready to swim and could not. The beds really do not appear the be a queen size.

    Breakfast was ok, some of the bagels were really hard loved the pancakes. Room and hotel was clean

    Stayed in August 2025

  • Reviewed: 5 August 2025

    7.0
    Could be 5stsrs of it was not for cleanliness.
    • Leisure trip
    • Couple
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can be cleaner. Floors were not clean and the laundry - sheets on bed felt like had residues, crumbs left from the laundry.

    Everything was good.

    Stayed in August 2025

  • Reviewed: 2 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Rooms nice and clean

    Stayed in June 2025

  • Reviewed: 24 March 2025

    8.0
    Clean and friendly
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Room was clean. Staff friendly. Location wasn't the greatest. But rest was good

    Stayed in February 2025

  • Reviewed: 30 May 2024

    9.0
    Hotel is recommended!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Staff was friendly, professional and accommodating. Facility was super clean!!

    Stayed in May 2024

  • Reviewed: 15 May 2024

    7.0
    Comfy beds, bathroom floor somewhat filthy.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bathroom floor tiling grout was filthy and there was mold growing on the tub surfaces. There were carpeting remnants dumped in the stairwell. The window shade was frayed and looked shabby.

    The people and the breakfast were highlights. Didnt use but appreciated the laundry machines!

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Price was a little expensive.

    Stayed in May 2024

  • Reviewed: 22 April 2024

    9.0
    Great and not soo?
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom sink very poor hot water volume in sink! Shower was excellent? When checking out could not get a receipt-bill fir the stay. Told me Booking would email me the bill-receipt. Nothing recd as of now 4/22?? All other hotels on 8 day trip printed bill and recept with no issues?

    Room was great !

    Stayed in April 2024

  • Reviewed: 4 March 2024

    8.0
    Loved the double suite!
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was the only thing I would suggest needed for me better

    Staff was very nice easy check in and out

    Stayed in March 2024

  • Reviewed: 1 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    Our room was next to the elevator, and the elevator motor was loud and could be heard all night.

    Large clean room. Comfortable beds. Average continental breakfast.

    Stayed in September 2023

  • Reviewed: 11 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Cant think of anything negative, we checked in late and left eary.

    It was clean, easy to find.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    8.0
    Clean, comfortable, convenient. Worth it!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 3 nights

    I was travelling with my mother (85) who alternates between using a walker or wheelchair. He bathroom did not have a walk-in shower but did have a bench to sit on - this could be an issue for those with similar mobility challenges. The handicapped parking spaces were far from the door and did not have curb cuts (the covered entrance made it possible to load in and out safely).

    The rooms were spacious, beds comfortable, and water pressure excellent! Breakfast wasn't loaded with variety but had enough hot and cold options and daily selection of protein to be satisfying and better than other hotels at this price point. The coffee pots were full all day long. Numerous restaurants were available only minutes away, as was the highway. The covered entrance way did allow for easy ins and outs regardless of weather.

    Stayed in July 2023

  • Reviewed: 20 April 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The room had a musty smell while the HVAC unit was running.

    Very convenient and quiet location with a friendly staff.

    Stayed in April 2023

  • Reviewed: 3 April 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    I did not get a receipt at checkout and still have not got it. Maids did not make the bed or clean the room between day one and day two.

    I didn’t eat breakfast or use the internet. The room was nice and the staff was good.

    Stayed in April 2023

  • Reviewed: 28 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Was concerned that the handicap room on the 2nd floor was going to be to far of a walk for my husband.He was able to manage. More handicap rooms on the 1st floor would be a suggestion.

    The hotel was full and I was late to breakfast they still put out fresh sausage and eggs. I was worried we would not have food. Thank you.

    Stayed in March 2023

  • Reviewed: 20 February 2023

    8.0
    the stay was enjoyable and convenient to the various locations we visited in and around the Louisville area
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    pillows were less than comfortable and I forgot to bring mine from home

    clean and the staff was very friendly and accommodating

    Stayed in February 2023

  • Reviewed: 19 December 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The temperature in the room tops at 74. When you're on medication that keeps you cold this wasn't great. However the extra blankets did the trick.

    The location is great off the expressway.

    Stayed in December 2022

  • Reviewed: 17 December 2022

    9.0
    Great place to stay.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    Very nice hotel. Bed was comfortable. Really good breakfast.

    Stayed in December 2022

  • Reviewed: 13 November 2022

    9.0
    worked well for my purpose and met most of my needs
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    extra blanket would be nice and a hair lolf dryer

    comfortable, clean, good breakfast, better than most. staff were very friendly and helpful . appreciate the bathtub

    Stayed in November 2022

  • Reviewed: 25 October 2022

    9.0
    Would stay again.Clean,friendly,good breakfast and wonderful decorations.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    The location was on top of a hill with views of Louisville.The staff were extremly helpful and always greeted with a smile.

    Stayed in August 2022

  • Reviewed: 27 May 2025

    10
    Would stay here again if passing through.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The staff was very friendly and accomodating. The continental breakfast was delicious.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Excellent room and very clean
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The price was a little higher than I wanted to pay, but it was ok because the room was excellent.

    The room was very clean and organized. It was a great location too. The room exceeded my expectations. I would absolutely stay here again. It offered everything we needed for our stay.

    Stayed in May 2025

  • Reviewed: 24 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were friendly and constantly asking if we needed anything. Room was clean and King bed was so comfortable. Nice selection for breakfast. We stay here often when we travel to Louisville.

    Stayed in March 2025

  • Reviewed: 5 March 2025

    6.0
    Not horrible for the price
    • Leisure trip
    • Family with young children
    • Standard King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    No hot tub at the pool & exercise room is closed for renovations. Ice machine broken on first floor. Breakfast hours need to be earlier and or longer. Not enough eggs/hot breakfast prepared for the amount of guests in the hotel.

    Comfortable mattress & pillows. Easy to control temperature in room. Fan in bathroom to circulate was appreciated so many don’t have them these days. Breakfast was very nice just wish hours were earlier for early travelers.

    Stayed in March 2025

Showing 1 – 25

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