Reviews of Holiday Inn Express & Suites Geneva Finger Lakes by IHG 2 stars
530 Hamilton Street, Geneva, NY 14456, United States
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was clean. The staff were very accommodating and a pleasure to talk to.
Not enough parking
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel was relatively new. It was close to a Wegmans store.
There was dried blood left on the sheets from a previous occupant. We asked to have the room cleaned and bed changed, but were told cleaning staff had left for the day. The manager said she didn't know how to makeup a bed. She gave me clean sheets and I had to change them myself. I emailed management and their response was unacceptable. They offered no compensation for our disgusting experience.
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewvery small not much spaces in the room, breakfast timing is till 10 but you wont find things at 9 so be careful
Thank you so much for your feedback. We would like to apologize for this issue that occurred during your stay. We appreciate you bringing these concerns to our attention. Please know that management has discussed these concerns. We look forward to seeing you on your next visit! -Holiday Inn Express Management
Thank you so much for your feedback. We would like to apologize for this issue that occurred during your stay. We appreciate you bringing these concerns to our attention. Please know that management has discussed these concerns. We look for… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBeds and pillows very comfortable, nice amenities- pool, sauna outdoor lounge are with gas Fire pit, close to Seneca lake wineries.
Thank you so much for your feedback! We are thrilled to hear that you had a comfortable pleasant stay. We appreciate your comments regarding indoor pool. We are conveniently located just a few short minutes away from Seneca Lake and downtown Geneva which is full of restaurants, shops, and plenty more! We look forward to seeing you on your next visit to the Finger Lakes! -Holiday Inn Express Management
Thank you so much for your feedback! We are thrilled to hear that you had a comfortable pleasant stay. We appreciate your comments regarding indoor pool. We are conveniently located just a few short minutes away from Seneca Lake and downtow… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe location and cleanliness were really good. The breakfast was pretty good as well.
I think the cost per night for this room was really high. I know we were there during a big sporting event however we were there to visit family. We paid this extremely high price to be closer to the family we were there to see. Also there were not nearly enough handicapped parking spaces.
Thank you so much for your feedback! We greatly appreciate your comments regarding our cleanliness and hot breakfast buffet. Our location which is just a few short minutes away from Seneca Lake and downtown Geneva which is full of shops, restaurants, and plenty more! This certainly makes us the perfect destination for a visit to the Finger Lakes! We also appreciate you bringing these concerns to our attention. Please know that management has discussed these concerns. We look forward to seeing you on your next visit to the Finger Lakes! -Holiday Inn Express Management
Thank you so much for your feedback! We greatly appreciate your comments regarding our cleanliness and hot breakfast buffet. Our location which is just a few short minutes away from Seneca Lake and downtown Geneva which is full of shops, re… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was immaculate! Clean and well staffed. The rooms had everything we needed and the staff was friendly and helpful.
Nothing
Thank you so much for your terrific feedback! We are thrilled to hear that you had an exceptional stay with us. We are so glad to hear that our staff was friendly and that they were accommodating throughout your stay. We look forward to seeing you on your next visit to the Finger Lakes! Holiday Inn Express Management
Thank you so much for your terrific feedback! We are thrilled to hear that you had an exceptional stay with us. We are so glad to hear that our staff was friendly and that they were accommodating throughout your stay. We look forward to see… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewPool was nice
Not very clean, maid service was fair to poor. Breakfast food was good but needed to be refilled
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay. We would like to apologize for the inconveniences during your stay. We understand that these issues could have been detrimental to your overall stay and for that we apologize. Please know that management has discussed these concerns. We look forward to seeing you on your next visit to the Finger Lakes! Holiday Inn Express Management
Thank you so much for your feedback! We are thrilled to hear that you enjoyed your stay. We would like to apologize for the inconveniences during your stay. We understand that these issues could have been detrimental to your overall stay an… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe staff was very nice and the room was clean and comfortable.
During our stay the wifi wasn't working so the TV wasn't usable. After a long day of travel we wanted that as our down time. The staff was apologetic and I know it was out of their hands but some compensation on the price would have been nice.
Thank you so much for your feedback. We are excited to hear that your room was clean and comfortable. We also appreciate you bringing this concern to our attention. We would like to apologize for this inconvenience as we understand that this issue could have been detrimental to your experience. We look forward to seeing you on your next visit to the Finger Lakes! Holiday Inn Express Management
Thank you so much for your feedback. We are excited to hear that your room was clean and comfortable. We also appreciate you bringing this concern to our attention. We would like to apologize for this inconvenience as we understand that thi… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReally loved the hotel! The beds are very comfortable. The room is big enough. There is a nice breakfast. Pool was nice! We had a good time!
Curtains couldn't close..which is weird. Breakfast was nice, but it was all with paper cups, plates and plastic forks. Just gives the cheap vibes...
Thank you so much for your feedback! We are thrilled to hear that you found your room to be comfortable and enjoyed some of our amenities as well. Our hot complimentary breakfast makes for a great start to each day in the Finger Lakes! We are also glad to hear that you enjoyed our indoor swimming pool. We look forward to seeing you on your next visit to the Finger Lakes! Holiday Inn Express Management
Thank you so much for your feedback! We are thrilled to hear that you found your room to be comfortable and enjoyed some of our amenities as well. Our hot complimentary breakfast makes for a great start to each day in the Finger Lakes! We a… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLoved that they kept up with ph in the hot tub
Thank you so much for your feedback! We are thrilled to hear that you had a great stay and enjoyed our indoor hot tub. We look forward to seeing you on your next visit to the Finger Lakes! Holiday Inn Express Management
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewSpacious room, pool and hot tub
Thank you so much for your feedback! We are thrilled to hear that you found your room to be comfortable. We also appreciate your comments regarding our indoor pool and hot tub. These are two of our favorite amenities as well and make for a great time with the family. We look forward to seeing you on your next visit! Holiday Inn Express Management
Thank you so much for your feedback! We are thrilled to hear that you found your room to be comfortable. We also appreciate your comments regarding our indoor pool and hot tub. These are two of our favorite amenities as well and make for a … Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in May 2025
Verified reviewLocation staff very clean
Pricey on weekends
Thank you so much for your feedback! We look forward to seeing you on your next visit to the Finger Lakes!