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Reviews of Holiday Inn Express Exton - Great Valley by IHG 2 stars

120 North Pottstown Pike, Exton, PA 19341, United States

#3 of 10 hotels in Exton

Guests' Choice

Review score

Based on 291 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    8.3

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 2 September 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No internet

    Staff... location to rink... comfy bed

    Stayed in August 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    Additional staff to assist the one worker providing breakfast.

    Breakfast was good but food was not replenished in a timely manner.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Good location Good amenities but I was told the fire table was broken and a lot of the staff didn't speak English and made it hard to get what you were asking for and their were some cleaning issues and asked for the housekeeping to stop by my room we got new towels but asked for one of the bed to be changed it didn't happen because the housekeeper didn't speak English so didn't understand what we were asking for her to do

    Good location Good amenities but I was told the fire table was broken and a lot of the staff didn't speak English and made it hard to get what you were asking for and their were some cleaning issues and asked for the housekeeping to stop by my room we got new towels but asked for one of the bed to be changed it didn't happen because the housekeeper didn't speak English so didn't understand what we were asking for her to do

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    The stay was very good.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    not enough towels provided for two, no plastic bags for garbage

    room was spacious

    Stayed in August 2025

  • Reviewed: 29 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean. Very clean and staff was friendly.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Very comfortable and conveniently located to shops and restaurants. The staff was friendly and helpful.

    Stayed in June 2025

  • Reviewed: 21 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Wi-Fi is spotty . Mold near shower.

    Good breakfast

    Stayed in April 2025

  • Reviewed: 13 April 2025

    7.0
    Overall the size of the room was good. Slept good, bed was comfortable
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The shower floor looked dirty. You had to get in the shower to turn it on. Getting your clothes wet trying to turn on shower. The carpet in the room had stains on it. Had to be moved from the first room because it smelled like someone had smoked in the room

    The location

    Stayed in April 2025

  • Reviewed: 14 March 2025

    9.0
    Great quality. comfort and value
    • Business trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    My room was very fresh and clean; the bed and pillows were extremely comfortable; it was nice that you could obtain a cookie, piece of fruit or cup of coffee at any time and the staff was lovely. Great location as well.

    Stayed in March 2025

  • Reviewed: 26 February 2025

    8.0
    Great place to stay...staff pleasant and helpful...management difficult to reach and didn't reply to
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Tried repeatedly to speak with the hotel manager and/or the assistant manager by phone within a few days of my stay. Wanted to commend the young woman at from desk. Couldn't leave a message first couple of tries. When I finally did, manager did not return my call.

    Food was plentiful and reasonably tasty. Women managing breakfast were pleasant and helpful. Like most hotels, however, way too much plastic waste generated by breakfast. Young woman at front desk the evening that I arrived was pleasant and very helpful with sorting out a reservation complication.

    Stayed in January 2025

  • Reviewed: 25 February 2025

    8.0
    The clean room & wonderful staff, along with the convenient location made this hotel a great choice.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The room had a mildewy smell. The Bathroom shower doors did not keep the water in the shower so the floor got soaked on the first shower. You could turn the shower head to face the wall, but then it was difficult to shower. The girl on duty gave us extra towels for the floor since they did not have another room for us.

    Location was great, there is a restaurant within walking distance. The room was modern and clean. The young lady working the night we checked in went out of her way to make sure we were good.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    There was a strong odor on my floor my entire stay. It smelt like feces.

    The breakfast

    Stayed in February 2025

  • Reviewed: 21 January 2025

    7.0
    Decent for a short stay
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    None of the cardio equipment in the gym worked. When I brought up to staff I was told no one was there on Sundays to look at it.

    The day we checked in there was a very friendly and kind front desk staff. Hotel was decent for a short stay.

    Stayed in January 2025

  • Reviewed: 29 December 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Returning late at night, cost of snacks were outrageous. $8 for a bag of chips and a soda is a disgrace.

    Room was clean and very comfortable.

    Stayed in November 2024

  • Reviewed: 23 December 2024

    8.0
    Best value in the area. Great rooms and service. Would definitely come back!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hot water was not consistent in the shower. Room was spacious, well designed and decorated but bathroom had very limited counter, shelving and not enough hooks. Although it was clean, seems unsanitary for housekeeping yo have to put towels directly on top of the toilet. Breakfast was fine. Appreciate the updated appliances. Although staff tried, kitchen was still struggling with new pancake maker and the 2 new fancy coffee makers did not work, leaving plenty if grumpy customers without caffeine in the morning.

    Great room rate for the quality. Room was clean and modern and bed was super comfortable. Staff were all friendly. Location is close to where we needed to be and area had good shopping and restaurants. Breakfast was standard. Bacon and sausage were perfect and staff were friendly and helpful. Would definitely come back when I'm the area!

    Stayed in December 2024

  • Reviewed: 23 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    On Sunday morning, there was some type of water leak in the breakfast area. Standing water 1/2" deep to walk through to get to breakfast. The shower also took a long time to get warm.

    Price was great. Clean rooms.

    Stayed in December 2024

  • Reviewed: 18 December 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Easy location to get to, and the staff was very kind. Everything was nice and clean.

    Stayed in December 2024

  • Reviewed: 12 December 2024

    9.0
    Very comfortable beds, would stay again.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Would suggest adding outlets beside the beds and outlets near the room mirror. Otherwise everything was great!

    The bed was so comfortable. Honestly, I’d love to know what model the mattress was.

    Stayed in December 2024

  • Reviewed: 1 December 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok.

    Room was large and comfy

    Stayed in November 2024

  • Reviewed: 1 December 2024

    7.0
    It's a motel. Just a place to spend the night. It was clean and the breakfast was good.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Had to pay $25 for what if i used something. They could not give ne a receipt for the payment or the refund since i didnt use anything.

    Breakfast great. Location great. Lots of restaurants in walki g distance.

    Stayed in November 2024

  • Reviewed: 11 November 2024

    7.0
    Not worth the upgrade for a king size
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    The Mattress had a sink and I was unable to get a good sleep

    The breakfast not good, location was great

    Stayed in November 2024

  • Reviewed: 31 October 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The only negative thing I could honestly say is that you could not sit on the toilet and close the bathroom door, as both are to close to one another but I realized that is how it had to be, unless they made it a pocket door. Also, there are no darkening curtains but a blind that still left the morning light in.

    The room was clean, bed was comfortable, with king-size pillows for a king bed, which other hotels give you standard size ones, asked for extra pillows, and they were brought right up. I like that they had a Keurig (Maybe not the brand) coffee maker. Front desk girls were very polite and friendly. My husband and I did not eat any breakfast as we left to go for our first trip to Shady Maple Smorgasbord.

    Stayed in October 2024

  • Reviewed: 18 October 2024

    9.0
    Will stay there again if need be.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The staff wasn't familiar with surrounding neighborhood.

    Mainly location.

    Stayed in September 2024

  • Reviewed: 12 October 2024

    7.0
    You got ,what you pay
    • Leisure trip
    • Couple
    • Queen Studio - Disability Access/Roll-in Shower/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    All good

    Location

    Stayed in July 2024

Showing 1 – 25

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