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Reviews of Holiday Inn Express Boston by IHG 3 stars

69 Boston Street, Dorchester, Boston, MA 02125, United States

#68 of 96 hotels in Boston

Guests' Choice

Review score

Based on 862 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    8.0

  • Facilities

    8.4

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 2 September 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    You need to pay for parking your car. As a guest it should be a benefit with not cost or at leats cheaper.

    Good relation quality-price. The staff in the check-in was really nice, very friendly. Room was cleaned and well maintained. It is close to downtown, I had my car so, I don't know if is well connected with public transportation.

    Stayed in July 2025

  • Reviewed: 2 September 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The room lighting was a little odd. The room was bright, but the refrigerator, microwave and coffee machine were near the door and at night it became darker as there were no lights. Workaround would be to keep the bathroom lights on and the door on, but then the exhaust will make sound. One more small light in that area would make it perfect!

    The hotel was clean, the staff were very helpful. The breakfast area was also clean and well maintained.

    Stayed in September 2025

  • Reviewed: 1 September 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 3 nights
    • Submitted via mobile

    It was close to the road and very noisy at night

    Location

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Great stay
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The price of one night kind if expensive

    It’s location

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Good place for stopover.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 1 night
    • Submitted via mobile

    Friendly and extremely helpful staff. Breakfast included. Gym.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Good hotel
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were a bit outdated, the corridors were dirty. The price was very high for the level of accommodation.

    The breakfast had good choices, beds were comfortable and the location was great.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast.

    Good location.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk lady was a bit abrasive when asking directions, local shopping/eateries.

    We stayed for a red sox game. Less than $20 to uber. Breakfast was well done for a busy place. Target and other shopping within short distance.

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    My stay totally exceeded my expectations.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 5 nights

    Please see above comment about light switch upon entering room.

    Location was fantastic for my purposes - easy in/out of the city via the Xpressway. Check in was fast/smooth. In advance I had requested a corner room on the top floor - my request was granted! Parking was easy & very reasonable cost - could come & go as many times/day as I needed. Housekeeping staff superb - as long as I put Do Not Disturb sign n door they never interrupted. Would leave note that they respected my request for privacy & if I needed anything to call the Front Desk. Hot, Hot water in shower no matter time of day or night - better than more expensive hotels I've stayed in! Small refrigerator in compact area just inside room door with small microwave on shelf above & ice machine available right around the corner from the room. Also a full size ironing board & iron available in the mini closet/wardrobe. The ONLY thing that would have been helpful - and this is very minor - would have been a light switch right inside the door to light up the room upon entering, as well as a small light in the "kitchen" area, which was pretty dark. However, this suggestion is not intended to detract from my overall satisfaction with my experience. I look forward to staying at another Holiday Inn Express in the near future.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Great location

    Stayed in July 2025

  • Reviewed: 28 July 2025

    9.0
    We had a great time and look forward to future visits.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I had requested a late checkout due to my travel schedule back to Connecticut; however, it could not be accommodated due to limited availability. Given that I was informed to inquire closer to the desired time, wouldn't advance notice requests be more feasible than last-minute requests if this is the standard requirement?

    This location consistently proves to be ideal for my Boston visits, offering proximity to my objectives and facilitating efficient visits.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Great for what we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 1 night
    • Submitted via mobile

    No pool, and didn't realize parking was an extra $20/night. If I'm paying $300+/night for a room, I would expect parking at least was included.

    Breakfast was good, beds were comfortable, plenty of room for 4 of us, and the space was clean. Shower was a great way to end the day.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    7.0
    Fun trip to Boston!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast area was nice. Bed was very comfortable.

    Staff were very helpful and kind.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Nice location.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights

    We had an item missing from our room.

    Clean. Close to a shopping center. Nice breakfast,

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    Good sized rooms. Good choice for breakfast. 10mins from Metro station.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    Nice staff, parking is available, and the location is not too far from downtown and mall. Breakfast is included, so we didn't have to worry.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is next to the highway, very noisy.

    Everything is good!

    Stayed in May 2025

  • Reviewed: 8 July 2025

    9.0
    Overall good...service and room good!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    didn't like paying for parking and the room was expensive enough without adding more.

    loved the room - plenty big enough and good location with stuff within walking distance. Shout out to Edwin at the front desk...great customer service, great attitude , friendly and very knowledgeable!

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    Good
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our door latch was broken

    Friendly staff

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Close stay to Boston.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The restroom was very small and doesn’t have any locks. Which was a very embarrassing condition for all family members. Can’t expect this from a Holiday Inn hotel chain also why they charged for parking I am not sure. As it’s not in the city location.

    Very well located property. Very clean and comfortable stay only a big problem with the restroom. Breakfast was really good. The property is also very well maintained.

    Stayed in June 2025

  • Reviewed: 30 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There was a bad scent when we got to the room, not sure what it was. Hopefully they can rectify that!

    Location is great, lots of shopping centers and restaurants nearby. Breakfast was good! Rooms were clean and comfy.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    Perfect for close to airport accommodation and access to Boston city. Would use again.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Wasn't anything to dislike but some tourist information leaflets would be useful. (Although reception staff happy to advise). Breakfast is quite basic but it is a large and busy, near to airport hotel, so self service and canteen like is understandable. Coffee and water available in room and breakfast lobby.

    Convenient location for subway and city. Lots of parking (chargeable). Staff friendly and helpful. Clean and modern.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a bit poor

    Good location close to everything

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Quick get away
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Extra Floor Space
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was a bit poor

    Great location, Walking distance from restaurant and malls

    Stayed in June 2025

Showing 1 – 25

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