Reviews of Holiday Inn Express and Suites Pittsburgh West Mifflin by IHG 3 stars
3122 Lebanon Church Road, West Mifflin, PA 15122, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay
No problems
Hi Jerome! Thanks for the 10 outta 10!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFront desk clerk was great.
The room was not the cleanest. Hair on washcloth, bathroom fan and nightstand lamp were dirty
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our front desk team—your kind words will definitely be shared with them. However, we're truly sorry that the cleanliness of your room did not meet expectations. This is not the standard we aim to uphold, and we appreciate you bringing these issues to our attention. We’ve addressed your concerns with our housekeeping team to ensure better attention to detail moving forward. We hope you'll consider giving us another opportunity to provide you with a much-improved stay.
Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience with our front desk team—your kind words will definitely be shared with them. However, we're truly sorry that the cleanline… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room was modern and very clean. The Internet was easy to access. The staff was friendly, professional and able to answer all my questions.
It would be nice if the TV had apps... YouTube or any others. In lieu of apps it would have been nice to have access to a TV guide. As it was we had to surf through all the channels to find something we were interested in.
Thank you so much for your thoughtful review! We're thrilled to hear that you enjoyed your stay and found the room modern, clean, and comfortable. It’s also great to know that our team made a positive impression—your kind words mean a lot to us. We appreciate your feedback regarding the TV setup. You're absolutely right—having access to streaming apps or a channel guide would definitely enhance the in-room experience. We’ve shared your suggestion with our management and tech teams for future improvements. We hope to welcome you back again soon, and we’ll work on making your next stay even better!
Thank you so much for your thoughtful review! We're thrilled to hear that you enjoyed your stay and found the room modern, clean, and comfortable. It’s also great to know that our team made a positive impression—your kind words mean a l… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewThe lower basement floor room had a funny moldy smell. Our companions had a cockroach in their room on an upper floor.
The smell
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewThe staff lady at the front desk was absolutely amazing!!! She needs a raise! You could tell she really cared about her job and the people she welcomed in, I didn't get her name, I was just exhausted and literally was running away from home for a night of uninterrupted sleep....but she had amazing tattoos
The stay was too short! Lol
Wow, thank you for such a kind review! We're so glad to hear that our front desk staff made such a positive impression. We'll make sure to pass along your compliments to her—she'll be thrilled to know that her efforts are appreciated! We hope your "escape" was everything you needed and more, even if just for a short while. We’d love to have you stay with us again whenever you're ready for another much-needed break!
Wow, thank you for such a kind review! We're so glad to hear that our front desk staff made such a positive impression. We'll make sure to pass along your compliments to her—she'll be thrilled to know that her efforts are apprec… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe room was clean. The bed was comfortable and the breakfast was good.
They’re was a strange smell. And several people smoking in front of building.
Reviewed: 13 August 2025 · Stayed in May 2025
Verified reviewBetter than most hotels in the area
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfort, service, breakfast variety
Nothing
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWhen asked for extra blankets they gave 2 and it was the big ones . Other hotels get you small ones
The ice machine on the 4th floor was broken but the one on the main floor worked fine. No big deal.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewchange button display in elevator. Very confusing to access lobby.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewComfortable and clean
Na
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThank you so much for your kind words! We're thrilled to hear you had a very good stay with us. It was a pleasure having you, and we hope to welcome you back again soon for another great experience!
Reviewed: 22 July 2025 · Stayed in April 2025
Verified reviewSize of the room was good.
Towels were not changed after previous guests. There were hairs in it and toothpaste stains. Disgusting
Thank you for sharing your feedback. We're glad to hear you found the room size to your liking, but we're truly sorry to learn about the condition of the towels. This falls far below our standards of cleanliness, and we sincerely apologize for the oversight. Your comments have been shared with our housekeeping team for immediate review and correction. Please rest assured this is not the experience we aim to provide, and we’re taking steps to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much-improved stay.
Thank you for sharing your feedback. We're glad to hear you found the room size to your liking, but we're truly sorry to learn about the condition of the towels. This falls far below our standards of cleanliness, and we sincerely ap… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat staff and welcoming lobby
Location was interesting but it was close to our event and it was was fine.
Thank you for taking the time to share your feedback! We're so glad to hear you enjoyed our welcoming staff and lobby — we take pride in creating a friendly atmosphere for our guests. While the location may not have been perfect, we’re happy it worked out well for your event. We hope to welcome you back the next time you're in the area!
Thank you for taking the time to share your feedback! We're so glad to hear you enjoyed our welcoming staff and lobby — we take pride in creating a friendly atmosphere for our guests. While the location may not have been perfect, we’re … Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified review