3919 East Parkway, Gatlinburg, TN 37738, United States
#4 of 63 hotels in Gatlinburg
Guests' ChoiceBased on 157 hotel reviews
9.1Cleanliness
9.4
Comfort
9.5
Location
9.1
Facilities
9.5
Staff
9.3
Value for money
9.4
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 1, 2025
Bixler
United StatesMy son wanted to play on the playground but it didn't have any shade. The equipment was too hot to utilize but it's not anyone's fault or problem. We were lucky to have beautiful sunny weather.
My children and I loved that the staff was available and helpful from the start. The location was centrally located to the fun in the area but away from all of the hoopla of the tourists.
Stayed in July 2025
Reviewed: July 21, 2025
Troy
United StatesI’m surprised there is no restaurants or breakfast bars onsite.
The property was in great condition I had a great time, the golf course is one of my favorites and I enjoy playing here once a year.
Stayed in July 2025
Reviewed: July 12, 2025
Michael
United StatesConcierge service was very pushy even after politely telling them I was not interested in tickets or info to local attractions. Had to finally just walk away when they wouldn’t take no for an answer.
Clean, comfortable and nice.
Stayed in July 2025
Reviewed: June 24, 2025
Kareem
United StatesEverything was was Beautiful!!
Stayed in June 2025
Reviewed: May 30, 2025
Vivek
IndiaThough it's a hotel, we had a feeling of cottages. We had a toddler and we were warned for a complaint from our neighbors for toddlers noise post 11 pm on very first day. It was difficult to ask toddler to lower the voice. We were constantly in fear of getting kicked out as it was difficult to control toddler
Stayed in May 2025
Reviewed: March 29, 2025
Sean
United StatesThe staff was absolutely amazing and the unit good size for a couple not to far from everything great value
Stayed in March 2025
Reviewed: February 24, 2025
Dawn
United StatesGreat time nice and peaceful very quiet.
Stayed in February 2025
Reviewed: February 3, 2025
Nataly
United StatesThe mattress
Excellent location
Stayed in January 2025
Reviewed: January 29, 2025
Kayla
United StatesThe first time we stayed there in Nov 2024 my mother in law booked it for us we had a king room. This time I booked it & got us a queen room, the bed was absolutely horrible.. We went & bought a mattress topper & that didn’t even work.
The staff is absolutely amazing, super sweet & they even gave us notes since it was our anniversary! We’ve stayed there twice & loved it!
Stayed in January 2025
Reviewed: October 15, 2024
Bruno
United StatesThe staff is amazing! The apartment was very clean and organized.
Stayed in October 2024
Reviewed: October 15, 2024
Jamie
United StatesNothing
Location!
Stayed in October 2024
Reviewed: October 13, 2024
Karen
United StatesI could hear The people in the room next to me. I also heard people outside who were very loud around 11 o’clock at night, but then they finally quieted down.
The staff was very friendly and helpful. I loved having the laundry inside my room. Beautiful location.
Stayed in October 2024
Reviewed: August 13, 2024
Bryce
United StatesThe bed could have been a little more comfortable. My girlfriend and I found it to be very firm. Other than that, the entire stay was great!
Stayed in July 2024
Reviewed: August 12, 2024
Stefan
AustraliaFurniture a bit old-fashioned but comfortable. To get into the central areas of the smokies you have to pass through Gatlinburg, which is a bit of slow drive.
Nicely located resort with a golf course around it, which is also nice for a stroll in the evening. Rooms are spacious and well equipped for self-catering.
Stayed in August 2024
Reviewed: August 10, 2024
Starla
United StatesN/A
Everything is outstanding, from check in to the concierge staff, to the condo, pool area. Just amazing it is quiet, relaxing, my favorite vacation so far.
Stayed in August 2024
Reviewed: July 15, 2024
Amelia
United StatesThere’s nothing that I can think of that we didn’t like.
Very well taken care of. My husband played golf and really enjoyed the course. We spent time in the pool in the spa and everything was clean and well-maintained. We loved our room and the private closed in balcony to eat breakfast in the mornings and just enjoy our view.
Stayed in July 2024
Reviewed: July 14, 2024
David
United StatesNothing
Looked great, clean, comfortable, great pool, great staff.
Stayed in June 2024
Reviewed: July 14, 2024
Patricia
United StatesNo elevator
Many amenities comfortable beautiful surroundings!
Stayed in July 2024
Reviewed: July 9, 2024
Kumar
United StatesThe management had deducted payment twice - once in advance and later at the property. The response to resolve the issue wasnt satisfactory . The property is far from Gatlinburg , it takes long time to cut across city to go other side .
The room is very nice and spacious . The kitchen was well equipped . The property was very nice and clean. Its away from main city with a lot of quiteness and good nature around. Overall it is an excellent property for a stay
Stayed in July 2024
Reviewed: July 7, 2024
Cherryl
United StatesFew problems with ants and silver fish
Beautiful place and the view was amazing
Stayed in July 2024
Reviewed: July 7, 2024
Malissa
United StatesThere wasn’t anything we did not like about the property. The only negative I could possibly come up with property related, would be the indoor pool was very cold. The $200 damage deposit was unexpected, and I rented 3 rooms, so an unexpected $600 is still tied up on my credit card, and we are already back home.
Beautiful property , immaculate landscaping, pool was perfectly clean, room was spotless, spacious, and very comfortable.
Stayed in July 2024
Reviewed: June 16, 2024
Sara
United StatesNothing negative to say!!
The Mountain View!
Stayed in June 2024
Reviewed: May 13, 2024
Carmen
United StatesI have nothing bad to say about this property
They treated you like family and always checked to make sure we were ok and had what we needed
Stayed in May 2024
Reviewed: April 14, 2024
Robert
United StatesI wish there were restaurants closer to the resort.
Close enough to Gatlinburg, without having to deal with all the traffic.
Stayed in April 2024
Leganés, Spain
Hajdúszoboszló, Hungary
Brno, Czech Republic
Lima, Peru
Seoul, South Korea
Nea Peramos, Greece
Mascali, Italy
Rio de Janeiro, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content