Nothing

Loved it such a nice beachy vibe

Stayed in September 2025

Charging guests for parking at a hotel that already has a large parking lot feels excessive.

Location is great, near a nice beach.

Stayed in August 2025

The prices at the restaurant and market are high, so we opted to eat elsewhere. A regular Americano coffee at the hotel costs $5, while you can buy two anywhere else, including refills.

The facilities are very well remodeled and the location is excellent. It is an excellent place to rest

Stayed in August 2025

Service charges

Great staff

Stayed in August 2025

I DID NOT like that the pool area closed at 8 PM. It’s still day time at 8 pm in the summer it’s SO hot and we were there for a baseball tournament so when we got back a little later in the day, we wanted to refresh and go into the pool, but couldn’t.

I liked that is was clean and the hotel staff was super nice

Stayed in July 2025

Good location

Stayed in July 2025

The access to the beach is a plus. There are available chairs and umbrellas. Excellent!

Stayed in June 2025

It was exactly what we expected. I can't say that we disliked anything.

For the time of year, it was very low key. Less patrons and lovely service. We liked that it was a bit quieter than most.

Stayed in May 2025

My bed had sand in it and the balcony was too small for a chair. Only a standing balcony and it clearly was misleading

The assistance

Stayed in May 2025

Young children always in the hot tub

Stayed in March 2025

Food was only ok for the price. Well presented but just not great,

Stayed in January 2025

Front desk could have been nicer.

Beach was lovely. Small an intimate setting. Restaurant was great, as was its staff.

Stayed in January 2025

I booked a room with an ocean view, but instead, I received a room on the side with only a partial view of the ocean. Additionally, the air conditioning louver was filthy with dust. The pillows were uncomfortable and of low quality.

I appreciated the location by the ocean, as it offered beautiful views and a refreshing atmosphere.

Stayed in December 2024

Relaxing atmosphere.

Stayed in November 2024

Our room was not cleaned on our 2nd day there. We were at all day and when we went up to our room after 4PM it had not been cleaned. We went to the front desk to inquire why. They called room service and said it would be taken care of. We left for a little over an hour and it was never cleaned. We went back to the front desk to complain. They apologized but our room was never cleaned. I had to go get clean towels from the maids pantry myself. Also the room’s rug was dirty, every time I got into the shower the bottom of my feet were filthy from the rug. The weather was very windy and all the doors that led out slammed every time they were used. One gentlemen had to go to the hospital because the door almost took his finger off.

The hotel was right on the beach. The staff was very friendly. We ate at the restaurant and the food and staff were excellent.

Stayed in November 2024

Temp of room fluctuated allot made it difficult to sleep at night. AC might need to be recalibrated.

Amazing view from the balcony

Stayed in September 2024

to stay two more nights. but I had to change rooms when I got to the next room I realized I left my charger in the last room so I want to the front desk to get in the room when we did the room was cleaned and no charger. I bought 2 days before I left for fla. it's a fast charger fifty dollars plus tax. hilton told me that there staff don't steal.

I booked three nights then decided

Stayed in September 2024

The gym equipment could have been a bit better. Restaurant a bit pricey and no option for a kids menu, but otherwise it was great and I don't have complaints. The staff and everyone was so great.

Everything very clean. Room overlooking the ocean and walk onto the beach. The pool and facilities very nice as well.

Stayed in August 2024

Daily parking of $25/night and resort fees on top of the daily rate made it an expensive stay.

The food at the restaurant was good, the beach umbrella/chair use was convenient, the side ocean view from rooms with balcony was nice and easy beach access.

Stayed in September 2024

The fitness center had more equipment broken than working. The whole valet production was less than par. one day there were signs then next day rearranged. had to move cones to get thru one of the lanes at check in parking. not a lot of food choices at restaurant.

we loved the fact that shops and other restaurants were close. The location was wonderful as you could go to beach or pool without leaving property. The elevators were super fast with almost no wait time.

Stayed in September 2024

Resort fee was supposed to be included in booking.com yet the hotel charged me anyway. Checkout was at 11 am and housekeeping walked right in at 10:15 to clean and tell us we needed to be out. I told them we would be out by 11 - they knocked again at 10:30 and 10:45.

Beautiful location and beautiful rooms

Stayed in September 2024

Gym had limited equipment and treadmill was broken. Tables at the beach with umbrellas were dirty. 20% added to bar tab. Drinks were very expensive. Limited dinner menu.

Staff were friendly and helpful especially Claudia Francois. So friendly!!! Remodeling of hotel looks great. Chairs and umbrellas provided at beach under resort fee.

Stayed in August 2024

There was a lot of construction going on, we paid full price. The service at the restaurant and pool bar were terrible. I raised my concerns with management and they did not seem to care.

Great location near beach and Blue Heron Bridge.

Stayed in August 2025

When I showed him photos and explained that this clearly wasn’t an Ocean View room, he said: “You booked via Booking.com, not Hilton directly — take your concerns to them.” When I asked him to come up to the room When I asked him to come up to the room and see for himself, he refused. Then, with a sarcastic tone, he added: “If you step out onto the balcony and lean to the right, you’ll see the ocean — that counts as an Ocean View.” The room itself — uncomfortable and unacceptable Smelled heavily of cigarettes — the room was clearly smoked in. Dirty and stained furniture — especially the chair. No baby crib was ever delivered, despite multiple follow-ups. Requested toiletry kits (toothbrushes, toothpaste) were never brought — I had to go down and collect them myself. Air conditioning sounded like a helicopter — loud, constant, and unbearable. Maintenance came four or five times, then gave up, saying nothing could be done. Only around 10:00 PM, after multiple pleas, a staff member named John finally stepped up. He found another room for us, helped us move, and showed real care. He was the only person in this hotel who showed any professionalism — thank you, John. Safety and respect — lacking even on the beach Later, we went to the beach with the kids. We left our belongings (including money and credit cards) on a designated hotel beach table. Within 10 minutes, staff threw everything in the sand without asking — because they were “clearing the area.” No warning, no respect — just scattered our personal items in the dirt with zero regard. Final thoughts This hotel fails at every level — management, service, cleanliness, communication, and basic hospitality. I’ve never had to write a negative review, but I feel a responsibility to warn other travelers not to repeat our mistake. What should have been a relaxing weekend with our children turned into a completely ruined experience. Please — do yourself a favor and stay anywhere else.

Avoid this hotel at all costs — worst experience in 15+ years of global travel I’ve been a frequent traveler for over 15 years, both for work and with my family. As a Genius Level 3 member, I use Booking regularly and stay in hotels at least once a week around the world. Never in all these years have I left a negative review — even in complicated situations, hotel staff have always found ways to resolve issues professionally and respectfully. Unfortunately, this hotel was an absolute exception — and I’m writing this review to warn other travelers: staying here may completely ruin your trip. Poor communication before arrival I emailed the hotel on Thursday asking for a baby crib. On Friday, I received a reply saying the responsible staff member was on vacation and was given another email address. I emailed that address as well — and never received any response. This already raised red flags. Check-in chaos We arrived early on Saturday around 2:00 PM (check-in starts at 4:00 PM), traveling with two small children. I reconfirmed our need for a crib and asked if we could be checked in early if the room became available. The front desk promised to call once the room was ready — they never did. Eventually, I returned myself and was told the room was ready. However, upon entering it, I was shocked to see that the “Ocean View” room I had paid extra for had a direct view of industrial HVAC and ventilation systems. I’ve attached photos to show the reality. Management response — indifferent and disrespectful I returned to reception and was passed between several staff members before finally speaking to the manager. Despite check-in only just beginning and rooms still becoming available, he flatly told me that nothing could be done and that all rooms were taken.

Stayed in July 2025

Location

Stayed in July 2025