Very corporate

Location

Stayed in July 2025

Check in took a very long time. They only had 1 person checking people in.

It was lively

Stayed in August 2025

Parking fee is steep!

Lovely/balcony view from the bar is amazing!

Stayed in July 2025

Honestly, we had no complaints.

Rental car drop off right across the street. Conveniently located. Helpful, friendly staff.

Stayed in August 2025

Large and comfortable room Nice view Good service with nice personal Coffee shop open 24-7/7 Location Check in opening early and room ready early

Stayed in August 2025

Running toilet in the middle of the night. The bottom door seal was coming off. A bit of mold in the shower. Not the most comfortable mattress. Runny eggs at the expensive buffet at Poached. Not a lot of food options. Bars didnt open until 4:00 pm. No in room dining.

Location, view, balcony, feather pillow and nice staff.

Stayed in August 2025

Unfortunately not something Hilton can control: the street around the ground floor. Disgusting smell. Homeless and misery everywhere. Noise and dirt. The worst part of SF. 2nd thing, the parking: 70 USD + tax for an overnight stay is ridiculous.

Views from higher floor (41st) Comfy beds Amazing breakfast Common areas Fitness room

Stayed in July 2025

N/A

Good hotel and value for money

Stayed in July 2025

Location: a few steps away is Mission. Check in was very very very very slow. Just one person was available.

Just ok experience lots of places to eat nearby

Stayed in May 2025

Because a large section of Market street is closed to passenger cars several storefronts have closed causing an expansion of homelessness and drug use in the area. It’s like the city is trying to kill downtown. We were told it’s gotten better but it made me sad. I go yearly to see a specialist at UCSF and we love SF.

It’s a beautiful property.

Stayed in July 2025

Not a lot of non-meat options for breakfast, I thought. Plus the shower handle in my room 1699 was loose so it was really hard and time consuming to find the temperature.

Housekeeping staff was proactive.

Stayed in May 2025

I think there were fruit flies in the room. Room definitely had a smell.

Stayed in May 2025

breakfast was too expensive and not a lot of options

location

Stayed in May 2025

Marginal hood . Sf not what I remembered.

Very good . Staff were attentive.

Stayed in May 2025

Located right at the edge of the Tenderloin disctrict. Do NOT go left upon exiting the hotel. Sadly this location makes the area around the hotel feel unsafe and dirty. Wifi was unstable and regularly weak, which made working sometimes cumbersome.

Good location in terms of access to relevant places. Good room with a large desk and a very comfortable bed. Light groceries, restaurants and bars IN the hotel, very convenient. Excellent breakfast.

Stayed in March 2025

no complaints

Staff was friendly and helpful

Stayed in March 2025

A lot of homeless around the corner,and the rooftop bar cityscape isn’t the same used to have dj on the weekends

Nice rooms

Stayed in January 2025

The lighting in the room was so dim you almost needed to pack a flashlight- very depressing feeling sitting in such a dimly lit room! Unfortunately, there was a hotel workers strike in full swing outside the front entrance. Tremendous amount of noise with strikers banging pots and pans and a nonstop siren which was ear piercing. Of course, the hotel did not notify hotel guests about this before hand! Fortunately, they were able to place us in a room on the 15th floor and on the other side of the building so the noise was muted. The homeless situation appeared to be worse than ever. The street litter was unbelievable and it was heartbreaking to witness people living in such filth. We did not feel safe venturing out in the streets after dark.

Good location near Union Square, self parking garage was convenient, although way overpriced. The buffet breakfast was excellent.

Stayed in October 2024

Would have preferred better lighting in our suite.

Very spacious and comfortable.

Stayed in August 2024

Rooms are a little tired and could use an upgrade, but they were clean. There was not a proper sit down restaurant onsite but many options nearby.

Very friendly and accommodating staff with a nice location to Union Square and transportation.

Stayed in September 2024

Nice and polite staff

Stayed in September 2024

Location to close to disadvantaged part of town

Clean & presented nicely

Stayed in August 2024

I hv Hilton membership but booking for this room was done by my daughter and my request for crediting points for the stay wasn't accepted

location was grt view from room was good

Stayed in July 2024

That they were remodeling the roof bar when we went that was the only reason I booked it was for that experience but I didn’t get to do that

The bar area and dining

Stayed in June 2024