Noisy streets nearby

Central location

Stayed in July 2025

The facilities were clean, but the carpeting and wall color was a bit dark and drab. I feel the room was dated, as most hotel rooms have beds that go all the way to the ground now, but these beds still had space under them. And I know that gets dusty and difficult to clean. The rooms felt clean, though. The furniture was brown and basic, nothing streamlined or sleek. And the hallway carpets had stains.

My kids had fun swimming in the pool and using the hot tub for a few minutes. We enjoyed a good dinner and I had a yummy drink.

Stayed in January 2025

Well maintained and clean property

Stayed in January 2025

The roaches

There was a roach in the bathtub

Stayed in January 2025

Clean, friendly ,easy checkin

Stayed in December 2024

The handicap bathroom did not have a tall toilet. The beds were worn down and uncomfortable. The carpeting was badly stained in the hallways and the elevator flooring was horrible. The refrigerator in the room did not fit in the cabinet, every time you pulled on the door it nearly fell out of the cabinet.

I liked the location.

Stayed in November 2024

Could not close the drapes in the room to block out the light from the parking lot. The solar shade is not dark enough to block the light.

Location and availability

Stayed in November 2024

Bed very firm, no choices beside too soft down pillows, strange mechanical noise heard all night long.

Very attractive facility and grounds, great location, large room.

Stayed in July 2023

The room was nice and clean. The staff was very sweet and customer service was great. The pool and hot tub were a nice relaxing addition to our stay. It wasn't very large but was indoor and that was ok for us, it didn't affect our experience. We thoroughly enjoyed it. We will definitely stay here again when we are in the area.

Stayed in July 2023

It was good. But

Stayed in February 2023

I was there for 5 night and they only came to clean my room one time.

Everything was good.

Stayed in August 2025

The construction waking us up at 7 am. We are on vacation

Stayed in June 2025

halls and room were stained and dirty hair between sheets no hot water the night we arrived we have always had great experiences with Hilton Gareden Inn but not at this location I was told that night they would discount my room then the next morning they said they could not discount room.

Stayed in February 2025

Ice maker was out of order on my floor. So ice had to be asked were to find, and it was in a locked room on lobby floor. Three exercise machines didn't work, television at bar didn't work, the commode made sounds all night interrupting my sleep, The $15 per person breakfast price was too steep. I had to ask for coffee in the lobby, it wasn't clear that it wasn't free for patrons. The coffee maker in the room malfunctioned and had to be replaced. I stayed two nights and I had to ask for towels to be replaced.

Too expensive.

Stayed in February 2025

After 13 hours in the car, we arrived to our room to kill several roaches. The front desk offered us a room switch. When I pulled the comforter back to lie down, a large brown crusty stain was on the bed. Clearly had not been changed or cleaned. Disgusting

Front desk was kind

Stayed in December 2024

Where do I start? Arrival: No one in lobby. One small check in desk. One clerk on phone with a confused customer. This took 10 mins. Handed my card and ID and computer would not run. Took forever. Check in was 20 mins in an empty hotel. Bathroom: bath faucet in 237 is coming out of the wall, hanging down Fire alarm! Room fire alarm was painfully loud, to the point of damaging my ears. Alarm went off and on for 10 mins, and then stayed on. I thought it was an accident at first, but decided to exit finally. I could not see a sign to the stairs. I was so disoriented because of how loud the alarms were. I exited in some alley to the side. There was no sign as to which door to go out when I got to the bottom of the stairs. When I went out, I figured out I was at the side of the hotel. I went to the front and saw the firetrucks and others outside. All was resolved in another half hour and we were offered free breakfast. I tell you what - free breakfast when I already had a business breakfast did not feel very fair to me for the hour of chaos and anxiety I had. This hotel is HUGE. I was staying here hoping to bring 140 women May 2025. I did not even talk to the group sales person because of my experience. I went the next day to Fairfield Inn, a beautiful facility, and they offered me $121 per room for my group. I wish I had stayed there. I paid an unreasonable amount for this experience. Hilton Garden Inn usually has a lovely lobby, nice reception area with 3 people sometimes, and they don't have water pipes that burst that set off alarms!

Room size, Bed, Quiet night, Parking

Stayed in November 2024

Air conditioning was very noisy. We had to turn it off in order to to get a restful sleep.

Location of the hotel was convenient. Near shopping and restaurants. Staff was very friendly and helpful.

Stayed in October 2024

Nothing

Very clean. Well laid out. Friendly staff and smooth checkin

Stayed in October 2024

Hilton is nice but the room lay out has the bathroom door when opened blocks exit/entrance to room. Tyler, Texas Super 8 at $50/night is more than twice as nice as room design at the Hilton. Staff at Hilton is superior to Super 8. Room comfort, Hilton comes up short. Shampoo in bottle has the potential to be contaminated. Super 8 has personalized bottles & soap bars.

Coffee in the room is a step up. All staff was a pleasure to meet. Breakfast, coffee in lobby was excellent. Staff showed they were a happy group of individuals working together to make sure our visit was pleasant.

Stayed in October 2024

Nothing

Everything

Stayed in August 2024

Nothing

Everything

Stayed in July 2024

No free breakfast.

Room was close to elevator.

Stayed in July 2024

Was great

Everything

Stayed in July 2024

Everything was perfect 👌

Stayed in May 2024