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Reviews of Hilton Garden Inn Syracuse 3 stars

6004 Fair Lakes Road, East Syracuse, NY 13057, United States

#10 of 26 hotels in East Syracuse

Guests' Choice

Review score

Based on 103 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 2 September 2025

    6.0
    Comfortable stay but the breakfast was cold. If the breakfast was warm/hot I would've rated it a 10.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 1 night

    The buffet breakfast was cold. The eggs, sausages and bacon were cooked but not warm/hot. The attendant said all the burners under the food were are the correct temperature setting and could not explain why the food was cold.

    The bed was very comfortable, my wife and I slept well. The hotel is in a quiet neighborhood without lots of traffic. The bedroom and bathroom were large with lots of space to move around.

    Stayed in September 2025

  • Reviewed: 4 August 2025

    6.0
    Expensive
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The price of breakfast was $15 a person.

    The pool was open and it was quiet

    Stayed in August 2025

  • Reviewed: 21 July 2025

    8.0
    We'd stay there again if the occasion arose.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    This location appeared to be understaffed at dinner time.

    Breakfast was perfect for our needs.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Buffet was poor. Hot food was cold. Service was poor. Don't recommend the buffet for the price. Overall hotel was fine.

    Stayed in July 2025

  • Reviewed: 22 May 2025

    7.0
    Almost perfect.
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    Our refrigerator did not work and the bottom sheet would not stay on the bed no matter what we tried due to shallow pockets on a thick mattress.

    Proximity to everything and very clean. Loved the hot tub and pool too. The bed was very comfortable.

    Stayed in May 2025

  • Reviewed: 15 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pillows

    The location was good, close to everything we needed. We all enjoyed the pool and hot tub.

    Stayed in April 2025

  • Reviewed: 1 April 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No extra blankets or pillows when I requested some. Restaurant was closed. Shower spray/pressure was poor.

    Convenient location Friendly staff

    Stayed in March 2025

  • Reviewed: 31 March 2025

    6.0
    Not satisfied
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    The kitchen closed at 8:30pm even though the paper that I was given with my room key, said that it was open until 10pm. I had to then order out spending more than I has expected to. The bartender was kinda rude about it. I had to listen to barking darks until after midnight and then was woken up the next morning at 6:27am because the dogs were barking (for a good 15mins). I also had a cold shower being that there was no hot water. I had the water all the way on hot. My boyfriend ended up leaving and not even staying the night. I booked the hotel to celebrate his birthday and he didn't even stay the night. When it was time to get ready to check out, I took the bedsheets and pillow cases and put them in a pile next to the door (I do this wherever I stay, I know it helps housekeeping) and bagged the garbage up as well and placed it next to the front door. When I saw the mattress, it was covered in yellow stains leaving one to think that they're urine stains, I felt so disgusted thinking about having slept on pee stains all night. This was not a great experience, I honestly feel like my $400+ was a big waste, money I won't get back. I did let the front desk attendants know (twice) about how upset that I was. I did ask to speak to a manager but I was told that there are none on the weekends. The front desk attendant even said that I had looked exhausted, that says alot. I have video footage showing the bedstains. I was definitely upset with this whole experience.

    The spa tub was relaxing.

    Stayed in March 2025

  • Reviewed: 20 February 2025

    6.0
    Could have been better
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Leak in the hallway by the pool. Breakfast not included

    Very clean

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    The hotel itself was good. The bartender was amazing. I would book here again.
    • Leisure trip
    • Couple
    • King Room with King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The front desk was not very informative with information about when the bar was open till or surrounding things to do.

    The rooms were clean and spacious.

    Stayed in February 2025

  • Reviewed: 3 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The beds they are not comfortable and that you don’t get continental breakfast for the price that you pay for your room $560 for three nights.

    The hot tub and pool and gym

    Stayed in February 2025

  • Reviewed: 2 February 2025

    7.0
    Good but very disappointed at staff
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Left something in the room…..I know right where it was….told receptionist where it was…I know housekeeping found it and they said the didn’t have it….very disappointed

    Clean and quiet area

    Stayed in February 2025

  • Reviewed: 9 November 2024

    7.0
    clean, simple, easy no frills hotel outside of the city
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    room was dark with low ceilings and no overhead lighting. very simple hotel that has not been updated (bathrooms were dated). Breakfast was bland.

    Very clean, well staffed, hassle free. Checkin was easy. Room was clean.

    Stayed in November 2024

  • Reviewed: 26 October 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    The reception refuse to issue an invoice under the name of my company

    Good place to stay for business travel.

    Stayed in October 2024

  • Reviewed: 26 October 2024

    6.0
    Pleasant
    • Couple
    • King Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    My room was still dirty under the bed found belongings from another person staying there and the toilet did not work

    It was comfortable and quiet

    Stayed in October 2024

  • Reviewed: 31 August 2024

    7.0
    It was overall pleasant.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The property was under construction, which was good they were updating the roof, however we were not notified there was major construction going on prior, we found out when we drove up and it made parking a nightmare because it was limited due to all the dumpsters and roped off areas. The crew working weren't a bother though. Just the parking.

    The people at the front desk, mainly the gentleman, I believe his name was Eugene was the nicest. He was super friendly and helpful.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff miserable

    Nice room, clean

    Stayed in May 2024

  • Reviewed: 15 July 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room with King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No safe or steamer available in the rooms.

    The location is great. Easy checkin/checkout. Great size rooms.

    Stayed in July 2024

  • Reviewed: 31 May 2024

    8.0
    Comfortable stay at a nice hotel with very friendly staff.
    • Leisure trip
    • Solo traveller
    • King Room with King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    n/a

    Nice hotel and very friendly staff.

    Stayed in May 2024

  • Reviewed: 22 February 2024

    7.0
    For the price, probably would look elsewhere.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The hot tub jets were broken and the water wasn’t very hot. The continental breakfast is expensive and not worth it. There is an air freshener automatically sprayed every few minutes flooding the halls with an artificial floral smell.

    We liked the pool and the comfortable beds. The lobby is very modern and beautiful.

    Stayed in February 2024

  • Reviewed: 27 June 2023

    8.0
    Overall a good stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Surprised staff not wearing uniform or a little more professionally dressed.

    The location was good for me.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    8.0
    Had a very nice stay but will stay at a less expensive hotel that is just as comfortable when I travel once a month.
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    A bit pricey.

    Very clean and really nice staff!!

    Stayed in June 2023

  • Reviewed: 6 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like how the room was cleaned at all it was rushed job and my bathroom still had previous dirt from the people before

    i love that everyone was friendly the property was big and beautiful

    Stayed in March 2023

  • Reviewed: 13 February 2023

    8.0
    Hotel chain great and booking company not acceptable
    • Leisure trip
    • Couple
    • King Room with King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did not like third party who sold me the room. I feel I was deceived and am not happy. They advertised my booking included breakfast when it did not. I will have to call them now and let them know how I feel. Hopefully they will make it right and issue me a credit.

    It was very good

    Stayed in February 2023

Showing 1 – 25

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