6004 Fair Lakes Road, East Syracuse, NY 13057, United States
#10 of 26 hotels in East Syracuse
Guests' ChoiceBased on 103 hotel reviews
7.4Cleanliness
8.3
Comfort
8.3
Location
8.5
Facilities
7.9
Staff
8.1
Value for money
7.4
Free WiFi
10.0
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End of dialog contentReviewed: 2 September 2025
Winston
United StatesThe buffet breakfast was cold. The eggs, sausages and bacon were cooked but not warm/hot. The attendant said all the burners under the food were are the correct temperature setting and could not explain why the food was cold.
The bed was very comfortable, my wife and I slept well. The hotel is in a quiet neighborhood without lots of traffic. The bedroom and bathroom were large with lots of space to move around.
Stayed in September 2025
Reviewed: 4 August 2025
Alexandra
United StatesThe price of breakfast was $15 a person.
The pool was open and it was quiet
Stayed in August 2025
Reviewed: 21 July 2025
Robert
United StatesThis location appeared to be understaffed at dinner time.
Breakfast was perfect for our needs.
Stayed in July 2025
Reviewed: 14 July 2025
James
United StatesBuffet was poor. Hot food was cold. Service was poor. Don't recommend the buffet for the price. Overall hotel was fine.
Stayed in July 2025
Reviewed: 22 May 2025
Jennifer
United StatesOur refrigerator did not work and the bottom sheet would not stay on the bed no matter what we tried due to shallow pockets on a thick mattress.
Proximity to everything and very clean. Loved the hot tub and pool too. The bed was very comfortable.
Stayed in May 2025
Reviewed: 15 April 2025
Shannon
United StatesThe pillows
The location was good, close to everything we needed. We all enjoyed the pool and hot tub.
Stayed in April 2025
Reviewed: 1 April 2025
Sherri
United StatesNo extra blankets or pillows when I requested some. Restaurant was closed. Shower spray/pressure was poor.
Convenient location Friendly staff
Stayed in March 2025
Reviewed: 31 March 2025
Sienna
United StatesThe kitchen closed at 8:30pm even though the paper that I was given with my room key, said that it was open until 10pm. I had to then order out spending more than I has expected to. The bartender was kinda rude about it. I had to listen to barking darks until after midnight and then was woken up the next morning at 6:27am because the dogs were barking (for a good 15mins). I also had a cold shower being that there was no hot water. I had the water all the way on hot. My boyfriend ended up leaving and not even staying the night. I booked the hotel to celebrate his birthday and he didn't even stay the night. When it was time to get ready to check out, I took the bedsheets and pillow cases and put them in a pile next to the door (I do this wherever I stay, I know it helps housekeeping) and bagged the garbage up as well and placed it next to the front door. When I saw the mattress, it was covered in yellow stains leaving one to think that they're urine stains, I felt so disgusted thinking about having slept on pee stains all night. This was not a great experience, I honestly feel like my $400+ was a big waste, money I won't get back. I did let the front desk attendants know (twice) about how upset that I was. I did ask to speak to a manager but I was told that there are none on the weekends. The front desk attendant even said that I had looked exhausted, that says alot. I have video footage showing the bedstains. I was definitely upset with this whole experience.
The spa tub was relaxing.
Stayed in March 2025
Reviewed: 20 February 2025
Ashleigh
United StatesLeak in the hallway by the pool. Breakfast not included
Very clean
Stayed in February 2025
Reviewed: 10 February 2025
Beth
United StatesThe front desk was not very informative with information about when the bar was open till or surrounding things to do.
The rooms were clean and spacious.
Stayed in February 2025
Reviewed: 3 February 2025
Julie
United StatesThe beds they are not comfortable and that you don’t get continental breakfast for the price that you pay for your room $560 for three nights.
The hot tub and pool and gym
Stayed in February 2025
Reviewed: 2 February 2025
Michael
United StatesLeft something in the room…..I know right where it was….told receptionist where it was…I know housekeeping found it and they said the didn’t have it….very disappointed
Clean and quiet area
Stayed in February 2025
Reviewed: 9 November 2024
Tracy
United Statesroom was dark with low ceilings and no overhead lighting. very simple hotel that has not been updated (bathrooms were dated). Breakfast was bland.
Very clean, well staffed, hassle free. Checkin was easy. Room was clean.
Stayed in November 2024
Reviewed: 26 October 2024
Rui
PortugalThe reception refuse to issue an invoice under the name of my company
Good place to stay for business travel.
Stayed in October 2024
Reviewed: 26 October 2024
Tanaysia
United StatesMy room was still dirty under the bed found belongings from another person staying there and the toilet did not work
It was comfortable and quiet
Stayed in October 2024
Reviewed: 31 August 2024
Jennifer
United StatesThe property was under construction, which was good they were updating the roof, however we were not notified there was major construction going on prior, we found out when we drove up and it made parking a nightmare because it was limited due to all the dumpsters and roped off areas. The crew working weren't a bother though. Just the parking.
The people at the front desk, mainly the gentleman, I believe his name was Eugene was the nicest. He was super friendly and helpful.
Stayed in August 2024
Reviewed: 8 August 2024
Nicole
United StatesStaff miserable
Nice room, clean
Stayed in May 2024
Reviewed: 15 July 2024
Briana
United StatesNo safe or steamer available in the rooms.
The location is great. Easy checkin/checkout. Great size rooms.
Stayed in July 2024
Reviewed: 31 May 2024
Urs
Switzerlandn/a
Nice hotel and very friendly staff.
Stayed in May 2024
Reviewed: 22 February 2024
Kristi
United StatesThe hot tub jets were broken and the water wasn’t very hot. The continental breakfast is expensive and not worth it. There is an air freshener automatically sprayed every few minutes flooding the halls with an artificial floral smell.
We liked the pool and the comfortable beds. The lobby is very modern and beautiful.
Stayed in February 2024
Reviewed: 27 June 2023
Netina
United StatesSurprised staff not wearing uniform or a little more professionally dressed.
The location was good for me.
Stayed in June 2023
Reviewed: 26 June 2023
Alissa
United StatesA bit pricey.
Very clean and really nice staff!!
Stayed in June 2023
Reviewed: 6 March 2023
Nana
United StatesI didn’t like how the room was cleaned at all it was rushed job and my bathroom still had previous dirt from the people before
i love that everyone was friendly the property was big and beautiful
Stayed in March 2023
Reviewed: 13 February 2023
James
United StatesI did not like third party who sold me the room. I feel I was deceived and am not happy. They advertised my booking included breakfast when it did not. I will have to call them now and let them know how I feel. Hopefully they will make it right and issue me a credit.
It was very good
Stayed in February 2023
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