Reviews of Hilton Garden Inn Saint Charles 3 stars

Very clean and comfortable spacious rooms. Garden area offers seating, secure location, and well kept.

Breakfast not included with stay and wifi was confusing and included charges

So loud people above us pounding all night

Other guests too noisy

The staff was so friendly. We had an amazing, beautiful large king room that had ample room. Breakfast was delicious.

One of our sinks was clogged and one bathroom mirror light was burnt out. The shower seal wasn’t great and the floor infront of the shower was yet. There was also a large water damage on the ceiling.

Room itself was quite nice. We had to call maintenance because television had been disconnected from cable/streaming. Maintenance worked quickly and politely. The cold shower water was the reason for our rating. Switching rooms at 7 am is not really a solution, nor is having to complete a form to complain when you need to leave. We felt some type of compensation was in order.

Breakfast was awesome...fresh and tasty with hot and cold options.

Price for the room was a little high based on size of room.

It was clean.

No breakfast was offered. Hallways smelled. Hard to get the key to open the door. Price seemed to be excessive. Water in tub wouldn’t drain. Toilet would not barely flush.

The layout of the room was fabulous and so spacious! Bathroom was large! Everything was clean and in good shape! Digital key was great!

Nothing! Everything was above my expectations!

Location was fine, lobby was clean, room and bed was clean.

We chose this hotel partially because it showed there was a hot tub in your photos and then when we arrived, no hot tub , which was deceiving and disappointing . We also weren’t notified ahead of time that we wouldn’t get a key to our room and weren’t offered anything for this massive inconvenience as well as safety and security concern, we probably would have gone to another hotel if we would have known we were going to be escorted every time we needed back in the room and there wasn’t even enough people working to do all of that. I understand the computers were down but the hotel did nothing for paying customers to make up for all of these issues. There was no one at the front desk for a while when we arrived at 11:00pm as they were taking people to rooms to let them in and were clearly understaffed and overwhelmed. The parking lot was packed and we were originally told there wasn’t any overbooking so parking wouldn’t be an issue. We also weren’t told there was a massive wedding the next day so we left for breakfast and then came back and couldn’t find a parking spot at all. The room was fine but there was only one cup for coffee, and the pillows were very uncomfortable and we could hear everytime someone left their room and walked up and down the hall it sounded so loud and echoed in our room like someone was knocking on the door.

Comfortable hotel, very clean rooms, and friendly staff. Enjoyed a very fresh, tasty breakfast. The public areas were attractive and comfortable for lounging. Nice pool, too, although we didn't have time to swim.

Exterior door near our room would not easily close. Was a security concern. I reported it to front desk at check- out.