Reviews of Hilton Garden Inn San Mateo 3 stars
2000 Bridgepointe Circle, San Mateo, CA 94404, United States
#3 of 9 hotels in San Mateo
Guests' ChoiceReview score
Based on 146 hotel reviews
8.4Score breakdown
-
Cleanliness
8.9
-
Comfort
8.9
-
Location
9.0
-
Facilities
8.7
-
Staff
9.1
-
Value for money
8.2
-
Free WiFi
6.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 3 September 2025
Augustine
United States2 reviews9.0“The staff was courteous and friendly from the time of my early arrival to the time of my departure.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
I use Hilton Honors membership when I travel. I was disappointed by not being able to book the stay through the Hilton Honors system. I have stayed there before and U knew that it was the stay i wanted. I had to book the room through a third party booking site.
The breakfast in the morning was prepared, presented and attended to in a very professional manner. The many request by the numerous patrons were completed in a timely manner. I have been to many catered food events and can assure you that breakfast event at the Garden Inn was one of the best. Thank you.
Stayed in August 2025
-
Reviewed: 14 August 2025
Jie
United States2 reviews9.0“It was a good hotel and staff there were very nice and welcoming.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
It was not good to hear the water pressure sound from the neighbour's bathroom.
The hotel was close to shopping centers, especially for people who like walking after dinner.
Stayed in August 2025
-
Reviewed: 10 August 2025
Jie
United States2 reviews9.0“IT WAS A GOOD HOTEL”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
CLEAN AND CONVENIENT FOR SHOPPING
THE ROOM WAS NOT SOUNDPROOF!
Stayed in August 2025
-
Reviewed: 2 June 2025
Janet
United States9 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted via mobile
AC unit was loud and rattled throughout the night.
Beautiful hotel, comfortable room and excellent bed. Staff was very friendly and helpful. Superb breakfast included.
Stayed in June 2025
-
Reviewed: 1 February 2025
Arun
Sweden42 reviews5 helpful votes9.0“Great location, Breakfast, and above all supportive staff,”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
extremely helpful staff and a great breakfast.
Stayed in January 2025
-
Reviewed: 15 January 2025
Ivonne
Venezuela5 reviews8.0“Great, I would come back”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
not having a safe security box in the room
having great free Starbucks decaf coffee to go!
Stayed in January 2025
-
Reviewed: 24 August 2024
Pahoua
United States17 reviews2 helpful votes9.0“Confortable and safe”- • Business trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Breakfast wasn’t free. It was like $20/person.
Stayed in June 2024
-
Reviewed: 19 August 2024
David
Australia17 reviews9.0“Overall we had a good stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Restaurant was closed when we arrived just before 8pm.
Location was convenient - close to airport and in the direction out of San Francisco we were going the following morning. Parking was available at no extra cost.
Stayed in August 2024
-
Reviewed: 12 August 2024
Frank
Switzerland34 reviews2 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nearly no water pressure of the shower
Location and breakfast was great, super friendly staff during check in/out and breakfast
Stayed in August 2024
-
Reviewed: 21 February 2024
Jean
United States12 reviews1 helpful vote8.0“A newly renovated hotel for comfortable extended stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
- Staff can be friendly or unfriendly, sincere or insincere, depending on who and what time you talk to them - Breakfast variety- pineapples and honey dews for fruits seven days in a row; OK omelet though freshly made; $24/per person if breakfast is not included in your room rate - $75 "snack fee" charged in advance to my credit card when I checked in for snacks I "might buy" from their snack stand; took the credit card company two weeks to refund me
- Convenient location - can eat at Chipotle, Panda Express and Nick's Greek and shop at Target, Ross, Marshal within five to ten minutes' walk; convenient for extended stay - Clean, spacious and newly renovated two-queen-bed room without the bedbug concern - Onsite, friendly and responsive housekeeping crew
Stayed in February 2024
-
Reviewed: 17 February 2024
Atsuko
United States24 reviews3 helpful votes8.0“Two nights at San Mateo”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
Since it was under renovation during my stay, it was dusty and noisy. The breakfast buffet was far from excellent. My daughter’s comment was “little better than complimentary continental breakfast” at some hotel.
It was a great location for our purpose of the trip. It’s close to freeway and not far from SFO airport. All staff members are kind and friendly.
Stayed in February 2024
-
Reviewed: 28 December 2023
Lisa
United States11 reviews8.0Very good- • Leisure trip
- • Family with young children
- • King Room with Tub - Mobility and Hearing Access
- • Stayed 4 nights
- • Submitted via mobile
Our room was dusty, and for the breakfast was a little high. Food could have been better!
It was okay
Stayed in December 2023
-
Reviewed: 25 November 2023
Russell
United States1 review8.0“Good place would stay again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
Location getting in and out of area to 92 was a challenge.
Stayed in November 2023
-
Reviewed: 24 October 2023
Sharlene
United States19 reviews8.0“Good location to stay at for your San Mateo visit.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
They didn’t include the entire buffet for breakfast that was supposed to be included with my booking reservation.
Location and staff
Stayed in October 2023
-
Reviewed: 16 October 2023
Lynn
United States58 reviews5 helpful votes9.0“Nice hotel located minutes from a variety of restaurants and easy access to highway”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
Guest laundry was out of service. Washer and dryer both broken
Location was great. Can walk to a large variety of restaurants and stores within 8 minutes. Beds very comfortable. Lobby has a nice little bar for a quick nightcap
Stayed in October 2023
-
Reviewed: 9 October 2023
Jackie
United States13 reviews8.0“Clean, comfortable and convenient for my quick stay.”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
The handicap parking was further than the special parking for Hilton rewards members. I get the perk but handicap parking should take precedence.
The bed was super comfortable & check-in was simple. There was a nice happy hour at the bar too.
Stayed in October 2023
-
Reviewed: 28 August 2023
Gail
New Zealand6 reviews3 helpful votes9.0Superb- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Nice and clean,great location
Stayed in August 2023
-
Reviewed: 26 August 2023
Rick
United States13 reviews1 helpful vote9.0“Very enjoyable stay in the South Bay! I will be staying here again.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
Nothing
The location was very safe and conviently located to hwy 92. We were going to stay in Half Moon Bay for the weekend but it was double the price for a shoddy hotel! Great breakfast, nice pool area, fun little fitness center and the option to eat lunch and dinner in the onsite restruant. Panda Express and Chipotle are just down the street with a shopping center a block away.
Stayed in August 2023
-
Reviewed: 15 August 2023
Claudia
United States8 reviews1 helpful vote7.0“Clean comfortable room, nice staff, but common areas need to be cleaned and maintained better.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Carpets were not vacuumed & seemed unclean in the elevators especially. I think it is tacky that upon check-in we were handed a piece of paper by the person who was checking us in and asked to rate her. Awkward and inappropriate.
Beds were comfortable. Room was clean. Quiet.
Stayed in August 2023
-
Reviewed: 14 August 2023
Crawfordhg
United Kingdom17 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Rooms are about to be refurbished so a bit tired
Location is very convenient for SFO
Stayed in August 2023
-
Reviewed: 3 August 2023
Chubbypanda
Netherlands69 reviews8 helpful votes9.0“Location trumps all the slight deficiencies of the hotel”- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Stayed here many times. Now starting to show signs of aging in decoration.
Proximity of the places for my visit during short trip to San Francisco
Stayed in July 2023
-
Reviewed: 3 August 2023
Robert
Netherlands6 reviews1 helpful vote9.0“Nice location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Clean. All what you need is there. Nice staff Lots to do around the corner.
Stayed in July 2023
-
Reviewed: 3 August 2023
Marivic
Canada1 review7.0Good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
In other hotels breakfast is included in the package but I was surprised that I have to pay for the breakfast.
The staff are friendly ,and helpful. And the facilities are clean,.
Stayed in August 2023
-
Reviewed: 27 July 2023
Malgorzata
United Kingdom20 reviews2 helpful votes9.0“Convenient and comfortable hotel close to the airport”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Breakfast service was very good. The beds were comfortable. Convenient hotel close to the airport.
Stayed in July 2023
Guests also reviewed these properties:
-
Hotel TouringPredazzo, Italy
-
Hotel de Moiry SupérieurGrimentz, Switzerland
-
Super 8 by Wyndham WarrensburgWarrensburg, USA
-
Hôtel des ArtsLourdes, France
-
Kozantei UbuyaFujikawaguchiko, Japan
-
The CottageKnutsford, UK
-
Affittacamere Capri Dolce VitaCapri, Italy
-
