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Reviews of Hilton Garden Inn San Antonio Airport 3 stars

12828 San Pedro Avenue, San Antonio, TX 78216, United States

#197 of 319 hotels in San Antonio

Guests' Choice

Review score

Based on 169 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.0

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    7.3

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Showing 1 – 25

  • Reviewed: 7 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    It was clean and confortable

    Stayed in May 2025

  • Reviewed: 5 March 2025

    8.0
    Very comfortable for a short stay
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    Traffic noise

    Very convenient for the airport and close to local stores such as Target. The room was very comfortable with tea and coffee facilities including a microwave which proved very useful. The bed was extremely comfortable.

    Stayed in March 2025

  • Reviewed: 5 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    They had no coffee downstairs in lobby

    Close to airport

    Stayed in January 2025

  • Reviewed: 4 January 2025

    7.0
    It was a comfortable stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The food for dinner. I do not eat meat so I ordered fish which wasn't good at all.

    The location was great. The breakfast was also great

    Stayed in December 2024

  • Reviewed: 22 October 2024

    8.0
    Affordable, friendly and convenient.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom didn’t have a fan. The paint in the bathroom was sloppy, rushed. Paint was on the wallpaper. Minor details.

    Breakfast was good and appropriately priced. The gentleman working the dining room and service line was extremely friendly and polite.

    Stayed in October 2024

  • Reviewed: 17 October 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Being on the first floor I could hear a lot and felt very close to people outside my room

    Staff was great, the room was big and the bed was comfy

    Stayed in October 2024

  • Reviewed: 26 August 2024

    6.0
    Would possibly stay again but would hope for a cleaner room and maybe pool being open
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    My room had ants and could have been cleaner The pool was not in service Air conditioning was cool but not very cold

    The staff was very pleasant and helpful Plenty of snacks in the pantry

    Stayed in August 2024

  • Reviewed: 3 June 2024

    6.0
    Good location, but not compliantly breakfast and the bed was hard as a rock.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The bed was hard as rock and not breakfast.

    The bed was hard as a rock.

    Stayed in June 2024

  • Reviewed: 18 March 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    Could use some renovation. Room roof above garden tub was peeling. Garden tub would not stay full. Had to cover drain with plastic bag. Room 326

    Location

    Stayed in March 2024

  • Reviewed: 17 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The place is not well lit, it was hard to find, place looks like it needs so love and care, person at front desk was not happy at all. The elevator definitely needs to be replaced. Everything looks like it needs to be updated.

    They had cucumber water available

    Stayed in January 2024

  • Reviewed: 1 September 2023

    8.0
    Comfortable, Clean and Very Friendly Staff. Great Options for Breakfast.
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Hotel interior very dated and really could use a refresh. The interior of the rooms and restrooms could use some TLC. The wall sockets and the USB Plugs are pretty loose and worn out, kind of hard to keep devices plugged in.

    My Bed Was Very Comfortable, My Room Was Clean. The CSR that greeted us upon our arrival was amazing. I definitely would come back just because of her. I loved having fresh breakfast as an option however the cook really needs to learn how to cook omlettes without overcooking them. The waitress was AMAZING.

    Stayed in August 2023

  • Reviewed: 17 July 2023

    7.0
    Ok for a night or two due to location to swim center. Would not revisit if we needed to stay longer.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel itself was older and property was not as well maintained as it could have been. Our bathroom had cracked tile and uneven floors.

    It was close to the venue we were visiting.

    Stayed in July 2023

  • Reviewed: 22 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I wasn’t able to use my streaming stuff to watch tv

    everything was good and location was perfect

    Stayed in May 2023

  • Reviewed: 17 April 2023

    6.0
    Ok stay. Good place to shower and stay, just take your own pillow.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Pillows were awful, and the check in staff weren’t friendly. TV remote wouldn’t turn tv off.

    Design is nice, easy to access.

    Stayed in April 2023

  • Reviewed: 8 March 2023

    7.0
    extremely disappointed as we have utilized Hiltons for years! restaurant needs updated as well as bedding and linens!
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    old nasty feeling

    location was decent however the bed and bedding was very old! not a good nights rest for travel! this hotel is very old and the restaurant food was horrible! needs new cooks and desperately updated! the ladies rest room in lobby was filthy And I reported to front desk! not at all Hilton representation!!!

    Stayed in March 2023

  • Reviewed: 2 February 2023

    8.0
    It was very good, close to the airport
    • Business trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night

    No lunch available

    Early check in and everyone where very friendly

    Stayed in January 2023

  • Reviewed: 27 January 2023

    8.0
    Great Staff and convenient.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    ground floor Room adjacent to Parking lot. not able to open the curtains.

    The Staff and The Shuttle service to near by restaurants and Airport.

    Stayed in January 2023

  • Reviewed: 21 November 2022

    7.0
    Spa tub was great!!
    • Leisure trip
    • Couple
    • King Room with Whirlpool
    • Stayed 2 nights
    • Submitted via mobile

    The front desk clerk should have told us the cable was not working and was out !! Plus she never sent nobody to fix our phone!!

    Breakfast was great !! Worth the money

    Stayed in November 2022

  • Reviewed: 31 October 2022

    8.0
    other then linen was clean. just need to be updated. big time
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    need to be updated. sheets and towels were very old.

    location

    Stayed in October 2022

  • Reviewed: 15 September 2022

    7.0
    Overall, I’d stay here again.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled musty and stale with faint remnants of cigarette smoke, and the paint on the wall and ceiling in the shower was sloughing off. They need to install exhaust fans in the bathrooms.

    The location was perfect, a very easy drive to and from the airport. The bed was comfortable and the shower was hot with decent water pressure. It was a cheap price for a short weekend stay.

    Stayed in September 2022

  • Reviewed: 19 August 2025

    10
    Looking forward for our next stay
    • Business trip
    • Couple
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    No clock in the room

    Inside pool

    Stayed in August 2025

  • Reviewed: 13 July 2025

    1.0
    Want to get your vehicle broken into, stay here…
    • Business trip
    • Couple
    • King Room with Whirlpool
    • Stayed 2 nights
    • Submitted via mobile

    I have a bitter taste in my mouth as my truck was broken into. Pistols, Stetson hat, and rear tail lamp assemblies were stolen during the second night. Hilton claims to have a security guard on duty. Where was he at?

    Want to get your vehicle broken into, stay here. I have a bitter taste in my mouth as my truck was broken into. Pistols, Stetson hat, and rear tail lamp assemblies were stolen during the second night. Hilton claims to have a security guard on duty. Where was he at? At the auto dealership where they replaced my tail lamps, I was told that another vehicle was broken into at the same location.

    Stayed in July 2025

  • Reviewed: 23 June 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Carpet dirty..in the hallway and stairs..pool water extremely 🥶 🧊

    Room was spacious

    Stayed in June 2025

  • Reviewed: 5 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Whirlpool
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Stayed in June 2025

Showing 1 – 25

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