Reviews of DoubleTree by Hilton Phoenix Midtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
4000 North Central Avenue, Encanto, Phoenix, AZ 85012, United States
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Reviewed: August 30, 2025 · Stayed in August 2025
Verified reviewClean, room was nice, staff was friendly
The only downside was that we got stuck in the parking lot because our parking ticket wasn’t working. we ended up having to pay $15 for parking in order to get out, even though we had gotten our ticket validated in the hotel. We tried calling for help but nobody answered. Later, when we returned, The hotel said they couldn’t refund us. Not a huge deal, but we were in a hurry that morning so it was a little annoying.
Reviewed: August 21, 2025 · Stayed in August 2025
Verified reviewNo breakfast unless you charged it to your room or paid for it
Supposed to have free breakfast
Reviewed: August 7, 2025 · Stayed in May 2025
Verified reviewReviewed: August 6, 2025 · Stayed in August 2025
Verified reviewCookies were amazing
Night person at front desk was a jackass!
Reviewed: July 31, 2025 · Stayed in July 2025
Verified reviewWe flew in for a concert, our room was not ready when we arrived for checkin (wasn’t ready for over an hour and a half), we ended up in 2 full sized beds instead of the king we reserved - so that we could change and leave for the concert (which we left later than we wanted to due to this). We were given “breakfast vouchers” for 6:30 the next morning, but no breakfast was ready @6:30 and we had to leave to the airport. They were completely unprepared for the weekend (it caught them off-guard)!
Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay did not meet expectations, especially during a weekend that should have been exciting and stress-free. We apologize for the delay at check-in and the unexpected room change. I understand how frustrating it must have been to alter your plans, especially when you were on a schedule for the concert. We're also sorry breakfast was not ready as promised—this is not the standard we aim to deliver. We clearly fell short in preparing for a busy weekend, and we’re actively addressing the issues you mentioned to prevent similar experiences in the future. Your feedback is invaluable, and we hope you’ll consider giving us another opportunity to provide the stay you originally expected. Warm regards, Omar Vega Front Office Manager DoubleTree by Hilton Phoenix Midtown
Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay did not meet expectations, especially during a weekend that should have been exciting and stress-free. We apologize for the delay at check-in… Show more
Reviewed: July 28, 2025 · Stayed in July 2025
Verified reviewVery nice and clean
I did not like the fact, then it said free breakfast vouchers, and the breakfast was priced way too high. We still had to pay the difference of the price of the food that didn't make any sense.Whatsoever i also expected to have a double room, not having the couch facing the bed.That was odd
Thank you for your feedback and for highlighting the cleanliness of our property—we’re glad that aspect met your expectations. I’m sorry to hear that the breakfast experience and room layout did not meet yours. We understand how confusing and frustrating it can be when there’s a disconnect between what’s advertised and what’s offered. We’ll be reviewing our communication around the breakfast vouchers to make sure it’s clear, and I’ve also shared your comments about the room configuration with our team for future improvements. We truly appreciate your input—it helps us create a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a more seamless stay. Warm regards, Omar Vega Front Office Manager DoubleTree by Hilton Phoenix Midtown
Thank you for your feedback and for highlighting the cleanliness of our property—we’re glad that aspect met your expectations. I’m sorry to hear that the breakfast experience and room layout did not meet yours. We understand how confusing a… Show more
Reviewed: July 25, 2025 · Stayed in July 2025
Verified reviewWe didn’t have breakfast, would be nice if they had continental breakfast
Maybe checking the pool, my daughter got stung by a bee,
Thank you for sharing your experience with us. We're so glad to hear that you enjoyed your stay and found our property to be a nice, quiet place to relax. We appreciate your suggestion about offering a continental breakfast and will certainly take that into consideration as we continue to improve our guest experience. I'm very sorry to hear about your daughter getting stung by a bee near the pool, that’s definitely not the kind of memory we want our guests to leave with. We'll make sure our team takes extra care in checking the pool area more frequently moving forward. We hope to welcome you and your family back again soon for an even better stay. Warm regards, Omar Vega Front Office Manager DoubleTree by Hilton Phoenix Midtown
Thank you for sharing your experience with us. We're so glad to hear that you enjoyed your stay and found our property to be a nice, quiet place to relax. We appreciate your suggestion about offering a continental breakfast and will cer… Show more
Reviewed: July 19, 2025 · Stayed in May 2025
Verified reviewGreat location and good rooms.
There was construction going on, which was inconvenient.
Reviewed: July 4, 2025 · Stayed in June 2025
Verified reviewReviewed: June 12, 2025 · Stayed in June 2025
Verified reviewThe location was great, with being so close to the hospital. The beds were incredibly comfortable and very clean. The staff was friendly and I appreciated the free parking lot.
The pool was empty when we arrived, the listing specifically stated the pool is open. I usually always call beforehand to double-check that the pool is open but was overwhelmed and just trusted the listing. I'm super disappointed. I was traveling alone with 2 young kids in Phoenix, Arizona to visit my dad at St. Joseph's hospital (he is in long-term care currently). The hotel having a pool is always one of my top criteria for booking the room. So, to find out that the pool was closed after spending the last few hours hanging out in a hospital was incredibly disappointing. There was also construction going on throughout the entire area, from the lobby to my room, and our door stuck really bad.
Reviewed: June 11, 2025 · Stayed in May 2025
Verified reviewReviewed: June 3, 2025 · Stayed in May 2025
Verified reviewReviewed: May 2, 2025 · Stayed in April 2025
Verified reviewReviewed: April 18, 2025 · Stayed in April 2025
Verified reviewReviewed: April 13, 2025 · Stayed in April 2025
Verified reviewReviewed: March 22, 2025 · Stayed in March 2025
Verified reviewRooms were clean and spacious
Everything outside of the room is in disarray. The doors stick bad and are loud, the hotel under total reconstruction. Price should have been cheaper for the state of the hotel.
Reviewed: March 22, 2025 · Stayed in March 2025
Verified reviewReviewed: March 16, 2025 · Stayed in March 2025
Verified reviewRooms were clean. Felt comfortable.
The renovations, but that is ok will be back again.
Reviewed: March 9, 2025 · Stayed in February 2025
Verified reviewReviewed: February 21, 2025 · Stayed in January 2025
Verified reviewReviewed: January 17, 2025 · Stayed in December 2024
Verified reviewReviewed: December 24, 2024 · Stayed in November 2024
Verified reviewLocation
Water pressure was awful. Hotel outdated. Hear everything through the walls.
Reviewed: December 16, 2024 · Stayed in December 2024
Verified reviewReviewed: December 13, 2024 · Stayed in December 2024
Verified reviewPool and jacuzzi were closed. No signage for for ice machines, when we found them they were broken on multiple floors. The bar wasn't open on Friday and Saturday night. The restaurant was closed the whole stay. They charged $10 for breakfast which was nothing but a typical crappy Comfort/Hampton Inn breakfast. I requested an accessible room but they didn't give me one. The bathroom fan ventilation didn't work. The remodel of the bathroom was pathetic. The simply spray painted the tub. The shower curtain was filthy and draped all the way down into the tub so you were essentially standing on it and other people's filth.
Pool and jacuzzi were closed. No signage for for ice machines, when we found them they were broken on multiple floors. The bar wasn't open on Friday and Saturday night. The restaurant was closed the whole stay. They charged $10 for breakfast which was nothing but a typical crappy Comfort/Hampton Inn breakfast. I requested an accessible room but they didn't give me one. The bathroom fan ventilation didn't work. The remodel of the bathroom was pathetic. The simply spray painted the tub. The shower curtain was filthy and draped all the way down into the tub so you were essentially standing on it and other people's filth. The coffee maker was dirty. The room safe didn't work. Shall I go on???
Reviewed: December 9, 2024 · Stayed in December 2024
Verified reviewI like that the staff checked in to make sure my stay was going well and that I didn’t need anything. I appreciated the validated parking
I don’t have a complaint