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  5. Reviews of DoubleTree by Hilton Phoenix Midtown

Reviews of DoubleTree by Hilton Phoenix Midtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4000 North Central Avenue, Encanto, Phoenix, AZ 85012, United States

#89 of 144 hotels in Phoenix

Guests' Choice

Review Score

Based on 352 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.1

  • Staff

    8.4

  • Value for money

    7.3

  • Free Wifi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 6, 2025

    7.0
    Mixed bag. Air conditioning lacking
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Night person at front desk was a jackass!

    Cookies were amazing

    Stayed in August 2025

  • Reviewed: July 28, 2025

    7.0
    Good
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I did not like the fact, then it said free breakfast vouchers, and the breakfast was priced way too high. We still had to pay the difference of the price of the food that didn't make any sense.Whatsoever i also expected to have a double room, not having the couch facing the bed.That was odd

    Very nice and clean

    Stayed in July 2025

  • Reviewed: July 19, 2025

    8.0
    I’d stay there again if the construction was finished.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was construction going on, which was inconvenient.

    Great location and good rooms.

    Stayed in May 2025

  • Reviewed: November 4, 2024

    6.0
    fair
    • Leisure trip
    • Couple
    • Double Queen Connecting Room
    • Stayed 2 nights

    We were unable to control the temperature in the room. The room was recently redone and the staff did not have the code to "unlock" the temperature control unit. It was loud at night and I preferred to simply open the window.

    I did not eat breakfast at the hotel

    Stayed in November 2024

  • Reviewed: September 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was not cleared that breakfast was available for PURCHASE. If we had known we would have gone elsewhere for breakfast or had something other than a quick cereal, I paid over $40 for 3 people.

    Property allows pets which is very nice, we traveled with 2 dogs and a kitten so this was important to us.

    Stayed in September 2024

  • Reviewed: September 14, 2024

    7.0
    It was good 30 years ago!!
    • Business trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    It was good 30 years ago!!

    The location is ok

    Stayed in September 2024

  • Reviewed: September 2, 2024

    6.0
    We were able to relax and fulfill some of the things this stay was intended for. As I consider the price I paid for this
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The AC was having a hard time cooling down the bedroom. The breakfast was set up late. The swimming pool opened two hours late and was dirty. We were not given our breakfast vouchers when we checked in the night before. We expected much more from Hilton.

    There was access to nearby coffee shops and restaurants.

    Stayed in September 2024

  • Reviewed: July 30, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The ice machine didn't work on my floor and the parking lot was far away from the hotel

    The location was great didn't have to go to far for anything the stores was very close and the restaurants

    Stayed in July 2024

  • Reviewed: June 18, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There were no towels at the pool.

    The parking lot was near. Location was great. Everyone was friendly

    Stayed in June 2024

  • Reviewed: March 24, 2024

    6.0
    Short stay with many inconveniences
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was missing items in the room. Beds did not fit bed frames. There was still trash left from from previous guests. Restaurant/breakfast hours not accurate.

    The fact that they accept pets was nice

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    It was ok. Location was where we needed to be and hotel was adequate but for the price, I expected better.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Facility is dated. Carpet had stains, footstool worn, bathroom door warped and stuck when shut completely. The day we checked out, there was no hot water so it was either a cold shower or none. We reported it and the desk clerk said they were aware and working on it. I understand that this is a big issue and can’t be fixed quickly but we were offered no compensation, so we paid full price to not have a hot shower available.

    Location is great, room large, bed comfortable. The pool looked great although we didn’t use it because weather was quite cool.

    Stayed in March 2024

  • Reviewed: February 28, 2024

    8.0
    It was good.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The distance from lobby to the rooms are far away for people with problems of walking. Even though I asked for a room nearest to the door.

    Availability of a room

    Stayed in February 2024

  • Reviewed: October 26, 2023

    7.0
    Decent, but not what I expected.
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The building and facilities are a bit outdated. The door to my room didn't close properly. Mattress was hard and lumpy. The room is very small for the price. Parking and the walk with all your bags is a hassle.

    The location was nice, very close to my corporate office. The pool and jacuzzi had a nice layout. The air conditioner in the room worked phenomenal.

    Stayed in October 2023

  • Reviewed: July 12, 2023

    6.0
    Hilton is barely average now
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    Long walk from parking lot back to hotel and charging for any extras. Homeless around and security could have been better. Not great customer service, just turnkey. The Hilton isn't what it used to be, by far.

    The room was comfortable and had the basic requirements. It was simply a place to stay on the way to other cities on summer business vacation. There were towers and the usual Hilton branding about. A pool on premises but on the small side.

    Stayed in June 2023

  • Reviewed: July 3, 2023

    8.0
    Good for a one-nighter. The pool was good, especially since it was so hot outside.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Overall, I thought it was a pretty good space.

    Breakfast was typical buffet style, but plenty of food and service was great.

    Stayed in July 2023

  • Reviewed: May 30, 2023

    6.0
    it was really good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool was dirty except for 1 day; it was clean. When using Uber/Lyft the property is hard to find.

    it was clean and comfortable, the prices were reasonable.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    great pool area. would stay again
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    walls were thin

    the staff was outstanding! very helpful and friendly.

    Stayed in April 2023

  • Reviewed: May 12, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Pillows were not good at all.

    Stayed in May 2023

  • Reviewed: May 9, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    long check-in process, terrible food

    location is good

    Stayed in May 2023

  • Reviewed: May 3, 2023

    6.0
    Mediocre at best.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    That the 2nd room was small and no privacy. Just one big room I had rooms 416 and 419. 419 had no door to the bedroom.

    Just okay, was under the impression it was complimentary.

    Stayed in May 2023

  • Reviewed: April 29, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool shut down n locked after 10pm

    Stayed in April 2023

  • Reviewed: April 19, 2023

    7.0
    Great stay, much better than the reviews online, exceeded my expectations
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast was not included

    location very convenient to the VA hospital

    Stayed in April 2023

  • Reviewed: April 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The jacuzzi was not working and the pool water was really cold

    The beds

    Stayed in April 2023

  • Reviewed: April 18, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was freezing cold and the hot tub was not working.

    The location.

    Stayed in April 2023

Showing 1 - 25

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