I booked a room with 2 beds and the reservation put us in a room with one so we had to move on Saturday. It’s not easy to find a room with 2 beds so I was very disappointed to have to share a bed with my sister in law! One elevator had been down for weeks, we took the stairs to floors 6 and 5.

Good location, helpful staff. I liked the plants at the entrance.

Stayed in August 2025

the friendlxy staff

Stayed in July 2025

Slow elevator. Expensive breakfast. Bed not great.

Heart of where we were staying. Valet service. Friendly. Clean

Stayed in June 2025

the hot water is way way too hot. someone is gonna scald themselves!!

location - very clean

Stayed in April 2025

Two weird things 1 Almost impossible to find the fact that there was a Hilton. Written no were visible from the street. The taxi lost time and turned around the block. 2 We discovered afterward this unique fact "rooms are made every other days". It was written in a small place in the bathroom. As I know no other hotel in the world with this habit, we did not anticipate this

A lot of usb plugs with 2 formats close to the bed. Not far from nice places.

Stayed in March 2025

I had paid prior to checking in, yet when I checked in they charged me again. It's been 3 weeks and I'm still yet to receive my refund. This is incredibly frustrating. They haven't responded to my messages on this platform or given me an update. Please let them know when you check in that you have paid prior if you do. The shower wasn't great, water pressure was lacking and inconsistent hot water, the room is tidy but small which is common for NYC. Great location and friendly staff.

Stayed in February 2025

Elevator out of service

Stayed in November 2024

Pillows were uncomfortable, there were no glasses to hold the toothbrush, towels were old and looked dirty even though they were not. Very tight space for the money I spent.

Location is just on the right place.

Stayed in January 2025

Our initial room was given to someone else and took about 40 minutes to figure out how to provide us with a new room. Didn't get a better rate, discount or complementary snack/meal for making us wait (we had little kids that were hungry).

Location is great. Room was clean.

Stayed in December 2024

On the top of the nightly rate, this hotel is charging $100,oo per night, every night of your stay for incidentals. They cannot guarantee when the funds will be refunded to your account. I stayed there for 18 nights, I have yet to see my €1.800,oo to show on my bank account.

Very well located on the edge of Tribeca and Soho, NYC

Stayed in January 2025

The location is great! Right by SoHo. The rooms are good size and very comfortable.

Stayed in January 2025

The adjoining restaurant…breakfast on our first morning was so poor that we sent two dishes back…Stone cold, no syrup for the pancakes and over priced. We did not venture into the restaurant again which was a shame…

Out of the hustle and bustle of Mid Town, in a great location to explore both up and down town.

Stayed in December 2024

Furniture restored looking , rooms are tight

Location

Stayed in October 2024

Could use some maintenance

Great central Soho location

Stayed in September 2024

Breakfast weak vs price

Location perfect

Stayed in August 2024

Not the most modern room/bathroom for the price point.

The rooms were clean and comfortable.

Stayed in July 2024

I asked if the beds were queen sized before I booked and when we arrived they were only double. For a family of 4 in one room with 2 beds there wasn’t enough space.

The location was great. The staff were courteous and helpful.

Stayed in August 2024

The housekeeping never came in our room! Not sure why. They never had enough towels. And we ran out of toilet paper. We called to get some more, they came and brought Kleenex 😂😂😂 and he when we corrected him on what we really needed, he never came back. I wish I was making this up but I’m not. We were not rude or anything like that, it was just incompetence I guess.

The location was perfect.

Stayed in July 2024

Noisy streets, neighbourhood not so great to walk around at night.

Big bathroom and close to metro

Stayed in July 2024

Old towels, one with a hole in it, empty body Gelles container. shampoo container fallen off the wall.the quality of the place has fallen off over the last three years.

Good location, reasonable value. friendly staff

Stayed in July 2024

Staff wasn’t very friendly and for the price breakfast should be included.

Location

Stayed in June 2024

Traffic noise

Breakfast was OK but not included with room

Stayed in April 2024

The heat was really old and made a loud noise so we had to turn it off during night. We asked for extra blankets since the room was really cold.

The location is great. The hotel is not big so you can go up and down really quick (no waiting for lifts).

Stayed in February 2024

It's a good level, not the highest

the restaurant's food and the hotel's employees

Stayed in February 2024