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  5. Reviews of Hilton Garden Inn Jackson Downtown

Reviews of Hilton Garden Inn Jackson Downtown 3 stars

235 West Capitol Street, Jackson, MS 39201, United States

#19 of 32 hotels in Jackson

Guests' Choice

Review score

Based on 408 hotel reviews

6.3

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    6.9

  • Facilities

    7.0

  • Staff

    7.7

  • Value for money

    6.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 24 July 2025

    5.0
    The staff was nice and accommodating but the facility needs a lot of work I was hot my entire stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The location and parking was horrible had to park my car on the side of the roadway. Valet charges to park your car for you

    The pool and hot tub was great

    Stayed in July 2025

  • Reviewed: 17 July 2025

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Ac wasn't cold water wasn't hot breakfast was priced extra high. Lot of homeless in area

    The inside was pretty

    Stayed in July 2025

  • Reviewed: 13 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The front desk clerk she was so helpful!!

    Stayed in June 2025

  • Reviewed: 9 June 2025

    6.0
    In side was good out side not good.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No parking space you could leave on the side of the road or pay 25$ or or more for them to park it. There was around 6 men sitting right out the front door. Them there was lady's of the night right out side the door.

    Did not try it

    Stayed in June 2025

  • Reviewed: 5 June 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The smell of the hotel

    Stayed in June 2025

  • Reviewed: 25 May 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Our room was little warm the AC wouldn't go below 77.

    I was impressed with the facility.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    5.0
    Not comforting or welcoming
    • Leisure trip
    • Group
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was not clean at all, very unwelcoming smell in the rooms, unsanitary

    The location

    Stayed in May 2025

  • Reviewed: 28 April 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    I got a fungal infection from the property.

    I liked the breakfast.

    Stayed in April 2025

  • Reviewed: 9 April 2025

    7.0
    Nice overall
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Hair was left in the tub from previous guest.

    Front entrance

    Stayed in April 2025

  • Reviewed: 3 April 2025

    5.0
    The stay was decent.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    My room was not cleaned for the 2 days I was there. I didn't receive fresh towels.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The smell of my room was a bit of putting. It smelled like the room had been smoked in.

    The historic part it was really cool and it was nice for its age

    Stayed in March 2025

  • Reviewed: 24 March 2025

    6.0
    I had a good stay until I checked out. Desk clerks cannot solve minor issues
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    My stay was great until I checked out I didn't get the room rate I was over charged. The desk clerk said she couldn't fix it the office would have fix it. Once I got home I checked my charges to find out I was charged twice for the room different amounts. Desk clerk said she could not fix charge I would have to call back on Monday for Management to fix. Called Monday clerk on duty told me that was the correct charge $664.56. Should have been $603.56 minus $50.00 for incidentals. I was charged $603.56 and a additional $664.56 on my credit card and no one was willing reverse charge on my account. I can't believe the desk clerk cannot reverse the charges and have to rely on customer to call back after leaving hotel to resolve problem. I left my phone number with clerk for Management to call me to resolve this issue.

    I thought the hotel was nice and for the most part my stay was good.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    6.0
    I would not return to the Hilton Jackson on future trips.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like the location around the hotel. It did not feel safe. The room was not fully clean. There was trash under the table and bed. The bathroom was dirty so much so that we skipped showering until we got to our next hotel.

    I like the history of the hotel.

    Stayed in March 2025

  • Reviewed: 19 March 2025

    6.0
    I should have stayed at the Westin
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I should have stayed at the Westin.

    Very cool historical building.

    Stayed in March 2025

  • Reviewed: 5 March 2025

    6.0
    Pleasant
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Our room had no coffee. I asked for some at the front desk and was told it would be sent up . I never received it . And the parking is not included in the hotel price. It was a separate charge $28

    The bar and grill had good good and good service. The hotel is very nice.

    Stayed in March 2025

  • Reviewed: 25 February 2025

    6.0
    Disappointed
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The night shift crew were not very pleasant. They all had faces that looked like they hated their job. The guy in the "restaurant" didn't even smile. He barely spoke. Which is fine. The worst thing here was the hidden fees. Not only did they charge me an extra $50 for a deposit that I should get back today, but they also charged me $32 to park my car overnight. You had no other choice but to let them. There was no other parking. There was no complementary water in the room for the coffee. There was still a small dirty towel hanging on the shower curtain. Other than that, the beds were clean and fresh, at least. I can honestly say that I will never come back here again. The area where the valet looks like someone kicked their door in. It didn't even have a door handle. I mean, it's not horrible here, but it's definitely not worth the $225 just for one night stay on a week day.

    The room was nice enough

    Stayed in February 2025

  • Reviewed: 15 February 2025

    6.0
    Clean room just didn’t like the valet parking only but I understand why it’s there. Just because of location and not muc
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Valet parking and pillows and sheets too strong of a cologne perfume smell

    Room cleanliness

    Stayed in February 2025

  • Reviewed: 8 February 2025

    7.0
    Good
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool is really dirty and cold. Same as the hot tub ( that is not working )

    Stayed in February 2025

  • Reviewed: 3 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They were not on top of keeping toiletries and linens well stocked (our room had one cup for coffee, no cream/sugar, shampoo was empty, gym had no towels)

    Convenient location. Friendly staff

    Stayed in February 2025

  • Reviewed: 3 February 2025

    5.0
    Passable
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I had no soap, shampoo, or conditioner

    It was beautiful

    Stayed in February 2025

  • Reviewed: 18 January 2025

    5.0
    It was a nice hotel overall and very quiet. It was just so many homeless people walking the strip.
    • Business trip
    • Couple
    • King Room
    • Stayed 4 nights

    I was there on a government business trip for my job. That didn’t give me government pay ratings When we first made it there after a long travel. We checked in and once we made it to our room the room was dirty, the bed looked like it had been laid in, there were beer cans in our room and dirty towels left in the bathroom. I had to call down and let them know what was going on. Everything was by card because they didn’t take cash which I wasn’t told till I made it there.. I had to pay for valet parking and didn’t know. I had to overdraft my card in order to pay for everything because all I had was cash. They charged my card $548 but put on the receipt that I paid $491.55. Also I had to pay $50 Just in case the room was damaged that I didn’t know about.

    Even though breakfast was added some kind of way to our stay we didn’t eat breakfast not 1 day. We ate out and bought a few groceries.

    Stayed in January 2025

  • Reviewed: 18 January 2025

    6.0
    Not what I expected from a Hilton hotel.
    • Business trip
    • Couple
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The room didn't have a trash can, no sugar and cream for the coffee, no cups in the bathroom, bed was uncomfortable

    The friendliness of the staff

    Stayed in January 2025

  • Reviewed: 17 December 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Notice that room would not be made up each day was easily overlooked. When I asked for fresh towels I was told to get them.

    Room was a good size and comfortable.

    Stayed in December 2024

  • Reviewed: 28 November 2024

    5.0
    Carpets not vacuumed!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Accessible Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    Not clean! There was food (crackers and grape stems) on the carpet. The coffee machine was disgustingly dirty. No coffee condiments. Breakfast was too expensive for what was offered.

    Convenient to the train station.

    Stayed in November 2024

Showing 1 – 25

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