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beautifully

Stayed in May 2025

Upon arrival to the room the curtains were ragged and torn. That was my only complaint.

Cleanliness was excellent. Staff was knowledgeable and excellent. Location was perfect for our purpose . I sleep on an extremely firm mattresses the mattress was a little soft for my taste.

Stayed in May 2025

During the night there was sometimes a really loud sound, like an engine of a train or something, seemingly right oustide our window. Maybe a generator or incinerator? It was pretty loud for a while.

We had to travel there for a family funeral and it was clean, comfortable, and the staff were helpful. We ate both dinner and breakfast in the restaurant which was convenient and the food was very good. The people who served us on both days were very friendly and nice.

Stayed in February 2025

Cost during weekdays should be lower (more affordable).

Great location, very clean, and helpful staff.

Stayed in September 2024

I like very much Hilton Garden Inn Hamilton Because of clean, nice location, hotel room is very good.

Stayed in July 2024

Draft beer not available at hotel bar; pillows were horrible and bath tub could have been cleaner.

Overpriced but no charge for coffee and bowl of cereal(thankfully!)

Stayed in August 2024

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Stayed in July 2024

Lack of sound proof between rooms

Facilities, location and food.

Stayed in July 2024

Very beautiful hotel, only bad is there were some dirty areas in the room like window glass.

Stayed in July 2024

Hot tub was not working/on. Peeling paint. Check out was at 12 noon and one of the main reasons selected. Staff knocking on door repeatedly arguing that check out was at 11am despite showing the reservation. Check in staff confirmed check out was at 12 noon: yet morning staff including management continued to state it was wrong and that the 3rd party booking sites have it wrong. This is not the guests’ responsibility to get the check-out time correct on 3rd party websites. It needs to be worked out and consistent between hotel and 3rd party site.

Property was pretty good.

Stayed in July 2024

The attention to detail: the painting of the door frames must have been provided by a person with a stigmatism as they painted all over the tile in the bathroom. The first room I was in didn’t have the tv plugged in. I arrived at 11:30pm and then had to switch rooms again. The next morning at the front desk the attendant never even said good morning. While all these individual slights don’t add up to much it really just shows a lack of empathy for guests. You can do better.

Nice clean. Decore assembled very nicely.

Stayed in March 2024

Very limited breakfast buffet need more variety,

It was clean and quiet

Stayed in November 2023

Breakfast was overpriced, would have preferred breakfast included. We skipped it and just had coffee and left

Hot tub

Stayed in November 2023

Only problem we had was we were charged for breakfast even after paying extra to havenit included. Then had to go threw 3 people to get that money refunded. Then we had fruit bowl for breakfast and all the strawberries in my bowl and my sisters all had mold on them. Other then that everything was great.

Everything was great. Liked how whole family of 4 adults and one 11 year old could all stay in same room. Indoor pool was great.

Stayed in October 2023

1.Pillows were extremely uncomfortable for sleeping purposes. Honestly don't know why Hilton Garden has selected such a product for its property and its customer. 2. Shower handle was either in "lukewarm" mode or dangerously scalding mode- neither of which is ideal for a safe shower.

Location/cleanliness/bar&grill on premises.

Stayed in May 2023

Pool, hot tub

Stayed in April 2023

Air vent was very noisy and refrigerator was rattling all the time.

Stayed in March 2023

it was clean and staff was great.

Stayed in December 2022

The front desk person allowed children to charge items from the store to my room.

Dwayne the bartender was awesome!!

Stayed in November 2022

No complaints

I always use this hotel when traveling to this area.

Stayed in May 2025

The property was everything I wanted and more than I expected. It was very nice and clean. The property had several different outdoor areas to seat with fire pits. Although I didn't have food, my family did they said that everyowas pretty good.

Stayed in June 2025

Called downstairs because the privacy blind wouldn’t come down. The maintenance person did come up right away and said what I already knew - the mechanism was broken. So we had to make sure we were fully clothed at all times. And there was no way to block the light. There was no offer to find us another room or refund any part of the $300 we paid for a room we couldn’t undress in. On-site restaurant was expensive. Although I asked for a quiet room because I needed to do some work, our room was right over the restaurant/patio area, which was very loud until after 10 pm.

Room was spacious and clean. Good location not far from Hamilton train station.

Stayed in June 2025

Front desk staff was largely unavailable and disinterested, even when guests needed assistance . Coffee was $3 per cup from a machine in the lobby that kept flashing that it needed cleaning. Restaurant was over-priced. I booked this hotel for our stay on our drive to and from NYC. Our June 21 stay was even worse because the privacy shade was broken so sleeping was difficult - very little value for $300 per night!

Room was spacious and clean. Location close to Hamilton train station.

Stayed in July 2025

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clean large rooms. nice pool and outdoor area.

Stayed in June 2025