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Reviews of Hilton Garden Inn Frisco 3 stars

7550 Gaylord Parkway, Frisco, TX 75034, United States

#12 of 34 hotels in Frisco

Guests' Choice

Review score

Based on 68 hotel reviews

8.0

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    9.7

  • Facilities

    8.9

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 14 May 2025

    9.0
    We were happy to stay there
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    That the breakfast is not included, that’s the only reason that I put a 9, you need to pay $12 per person each morning to eat eggs. I booked at least 1 month prior and when I checked one day before we got there, the price of the Hotel was cheaper than one month early, it was a surprise for me.

    Everything was good, the front desk people are very kind, the Hotel is comfortable, nice and clean.

    Stayed in May 2025

  • Reviewed: 9 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    Good location and will provide a ride radius of 5 miles.

    Stayed in March 2025

  • Reviewed: 13 January 2025

    9.0
    Lovely
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very clean

    The staff was excellent

    Stayed in January 2025

  • Reviewed: 9 December 2024

    9.0
    Really great. Right across the street from Comerica Center!
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    No bacon at breakfast!

    Stayed in December 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No USB plugs in room outlets. Hallways/Rooms freezing cold. Had to run heater even tho it was 80 outside. No water pressure in shower.

    Right next door to the conference center.

    Stayed in April 2024

  • Reviewed: 23 December 2023

    8.0
    Would stay here again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Advertised breakfast and a bar but never saw either one open

    Location was great

    Stayed in November 2023

  • Reviewed: 17 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night

    Breakfast cost extra.

    Stayed in July 2023

  • Reviewed: 24 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    ZERO USB ports in the room?

    We did not get the room that I booked but it was comfortable.

    Stayed in April 2023

  • Reviewed: 16 March 2023

    9.0
    good stay, good value
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    breakfast

    clean

    Stayed in February 2023

  • Reviewed: 5 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    low water pressure in shower

    nice and close to venue

    Stayed in October 2022

  • Reviewed: 21 July 2025

    3.0
    Disappointing. I stay at a lot of hiltons. This was my worst stay.
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The staff was inattentive, we left the property for one day. Came back and got another room. They gave me the same room I had which was fine but it wasn’t cleaned.

    The location

    Stayed in July 2025

  • Reviewed: 3 July 2025

    4.0
    I
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing in particular

    Location

    Stayed in July 2025

  • Reviewed: 3 June 2025

    10
    Fantastic time
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    N/A

    The best part was the location, it was walking distance to my sister's place. The staff was amazing, we took the shuttle bus to Biscuits for breakfast and I left my purse in the van. My husband immediately called and he was told that they had the purse. The bed was extremely comfortable, clean soft towels. I would definitely be returning.

    Stayed in June 2025

  • Reviewed: 20 May 2025

    5.0
    I recently stayed at the Hilton in Frisco, and while there were definitely some highlights, there were also a few disap
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Management

    Location

    Stayed in May 2025

  • Reviewed: 19 May 2025

    4.0
    As a member of the Hiltons, I am disappointed at this locate, mainly because of the staff at the front…
    • Business trip
    • Solo traveller
    • Premium King Room
    • Stayed 1 night
    • Submitted via mobile

    ⸻ **“Unfortunately, my experience with the property was disappointing due to the poor customer service I received at the front desk. I was met with rudeness from the staff upon arrival, and when they called the manager, she was even more disrespectful. She told me the restaurant would open at 6 PM, and I let her know my girlfriends would be coming over for food and drinks. After taking a short nap, I woke up to find everything closed. On top of that, when I handed her my ID, she slammed it back down on the desk, which was completely unprofessional. I had also paid for an upgraded room, only to be moved and placed in what seemed to be the exact same type of room at a higher price. That said, I do want to highlight that the housekeeping and kitchen staff were incredibly kind and helpful—very different from the experience I had at the front desk. Their friendliness and professionalism didn’t go unnoticed and made a big difference during my stay. One question I do have: What happens to all the extra food when the restaurant unexpectedly closes? It would be great to know how that’s handled.

    I really liked that the property is so conveniently located—it’s close to the mall and within walking distance to nearly everything I need. The location makes everyday errands and outings super easy and accessible

    Stayed in May 2025

  • Reviewed: 14 April 2025

    10
    Family friendly
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, quiet, safe, and friendly

    Stayed in April 2025

  • Reviewed: 4 January 2025

    10
    great
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    staff excellent

    Stayed in January 2025

  • Reviewed: 30 September 2024

    10
    Loved the hotel, would stay there again and would recommend to others.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I would expect to have a free continental breakfast for the price you pay for the room, but that’s a minor inconvenience.

    The staff was friendly and polite. It was very clean. Honestly that’s the most important thing to me, a clean place to stay. My kids loved the pool and I enjoyed lounging next to it and watching them play. I used the fitness room, and I really enjoyed it as well.

    Stayed in September 2024

  • Reviewed: 8 August 2024

    10
    School shopping close to stone briar mall affordable!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The ice machine on our floor was broke. Honestly that’s all I have to say negatively about this hotel! The A/C WORKED AMAZING! For August Texas summer we got cold in our room several times! Not complaining it was great!!! Some hotels do not let you really turn the AC down this hotel def did not disappoint in keeping our room cold!! 🤗

    The hotel is located across the street from Stone Briar Mall. It was 150 a night verses 350 at the Hyatt there in the parking lot of Stone Briar. The drive wasn’t half a mile / 2 mins from the mall. The breakfast was absolutely amazing. We did the free breakfast on booking.com and it did not disappoint! I highly recommend this hotel. It worked perfectly for us as were stayed to school shop so we were back and forth and saved money on staying so close to the mall!

    Stayed in August 2024

  • Reviewed: 22 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Very good

    Stayed in July 2024

  • Reviewed: 18 July 2024

    10
    Great place
    • Business trip
    • Group
    • King Room
    • Stayed 1 night

    Bed was like sleeping on the floor...hard

    Breakfast had a great amount of food to choose from.

    Stayed in July 2024

  • Reviewed: 9 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room with Tub - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    The bed was uncomfortable the pillows were uncomfortable and the linens were rough. The towels and sheets

    Convenient location . Staff very nice. Room and facility clean.

    Stayed in July 2024

  • Reviewed: 5 June 2024

    10
    Exceptional
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Said breakfast included then got charger for it , when booked room said breakfast was included

    Stayed in June 2024

  • Reviewed: 1 April 2024

    10
    Great would stay again if I was to visit Frisco again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast situation

    I did not know that we had to pay for the breakfast. Because when I booked the room it said free parking free wifi and free breakfast

    Stayed in March 2024

Showing 1 – 25

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