Reviews of Hilton Garden Inn Downtown Birmingham This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
250 18th Street South, Birmingham, AL 35233, United States
#28 of 101 hotels in Birmingham
Guests' ChoiceReview Score
Based on 214 hotel reviews
8.2Score breakdown
-
Cleanliness
8.6
-
Comfort
8.5
-
Location
8.9
-
Facilities
8.4
-
Staff
8.2
-
Value for money
7.8
-
Free Wifi
7.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: September 3, 2025
Whitney
United States4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast wayyy too pricey for what’s offered
Stayed in August 2025
-
Reviewed: August 13, 2025
Doreen
United States14 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Didn't have breakfast.
Stayed in July 2025
-
Reviewed: August 12, 2025
Roberts
United States1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Prices on snacks and restaurant,thin tissue paper,shampoo and body wash not greatest quality, luggage carts not big enough.location of pool on front of parking lot.
Beds, comforter,tv,cleanliness,location,parking easy,friendly helpful staff.
Stayed in August 2025
-
Reviewed: July 5, 2025
Kelli
United States1 review8.0“Convenient, clean, and friendly”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I felt like there should have been a complimentary breakfast and thought it was, we had to go offsite for meals, the restaurant attached was expensive for the selection.
It was clean, staff was very friendly and accommodating, it was located conveniently to UAB and was very easy to get in and out of. I felt safe and secure as there was an event going on and staff took extra security measures to insure guests safety.
Stayed in July 2025
-
Reviewed: May 29, 2025
Kelly
United States29 Reviews3 helpful votes9.0“Great stay convenient to UAB, nice area in down town Birmingham. Very safe, clean.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
parking was a little chaotic, and entering the building. It was very loud, and confusing as to where or which hotel to check into... they have a combined reception area.
Very close to UAB- perfect for the night before our daughter's surgery. Friendly staff. Quiet and clean room. Great location.
Stayed in March 2025
-
Reviewed: February 24, 2025
Dekita
United States4 Reviews8.0“Will stay again”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in February 2025
-
Reviewed: January 12, 2025
Rick
United States2 Reviews8.0“Good location to UAB hospital”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Heater did not work all that well in my room. Evening check in staff very friendly. Morning shift staff seemed pissed off!!!
Didn’t eat
Stayed in January 2025
-
Reviewed: November 30, 2024
Mcghee
United States1 review7.0“Don’t pay in advance, they don’t check so you get double charged.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
I was double charge for my stay and I’m still trying to get my refund. If I didn’t look at my bank acct I would have never known.
It was very close to the concert we were going too so we were able to have drinks and then walk back to our hotel.
Stayed in November 2024
-
Reviewed: November 22, 2024
Jack
United States12 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast price and 20 dollar per day parking.
Location. It was a good size room. Very clean
Stayed in November 2024
-
Reviewed: November 13, 2024
Tanesha
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The noise from the surrounding atmosphere
Stayed in November 2024
-
Reviewed: October 5, 2024
Toni
United States1 review9.0“Great stay”- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Pay to park , charged $50.00
Easy access to location
Stayed in October 2024
-
Reviewed: June 26, 2024
Bernard
United States2 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
The chef didn't come to work on the garden inn side so there wasn't any breakfast available. There wasn't enough parking for all of the guests
The rooms were nice and the host was accommodating after a few hiccups during check-in.
Stayed in June 2024
-
Reviewed: June 25, 2024
Annie
United States3 Reviews7.0Good- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Paying for parking
The gym
Stayed in May 2024
-
Reviewed: June 22, 2024
Gennfer
United States1 review7.0Good- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Had to take the lid off to flush the toilet. Paying for parking and I was charged more than what Booking rated me
Close to the hospital
Stayed in June 2024
-
Reviewed: June 3, 2024
Catherine
United States62 Reviews4 helpful votes7.0“Bright spot was the staff and location to sports venues, otherwise very disappointing.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The Wi-Fi was horrible. Kept kicking us off, even in the lobby area. It was not accessible on the 5th floor. The second issue was ants in our room. If the ants are on the 5th floor that tells me the problem is widespread. Both of these issues can be corrected.
The staff were great. Food, bar and the availability of a breakfast buffet were a nice feature. Location was great and we felt safe.
Stayed in June 2024
-
Reviewed: April 8, 2024
Sabrina
United States2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The kitchen wasn’t working. I paid for breakfast and all I got was a waffle.
Stayed in April 2024
-
Reviewed: March 30, 2024
Mcclish
United States2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
There was a liquor bottle behind the curtain that a 5 year old found. For me the beds were very hard causing pressure point issues. For the rest of the people with me the beds were great.
Good parking. Big bathroom. Overall neat and clean.
Stayed in March 2024
-
Reviewed: November 11, 2023
Tinora
United States4 Reviews8.0“It was ok! Needs to be renovated”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
It was outdated for the price
Location
Stayed in October 2023
-
Reviewed: November 9, 2023
Geary
United States6 Reviews1 helpful vote8.0“Very poor value!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Way too expensive, everything, including the food was costly, felt like “ Resort” pricing, there’s nothing about downtown Birmingham that feels like a Resort. And, paying to park certainly doesn’t feel like southern hospitality.
Nice looking hotel
Stayed in September 2023
-
Reviewed: October 1, 2023
Frances
United States1 review9.0“A nice place to stay if you need to be close to the university or medical facilities.”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
Keep a small pamphlet in the room with instructions on the use of the TV and AC. I miss the days when there was an abundance of helpful information in the rooms.
Had pancakes and bacon. Got my own coffee from the table. Did not eat dinner at the hotel. Went to a local restaurant. The room had no written material. I had to figure out how to use the TV which was easy but never did figure out how to adjust the thermostat. Had to request a hair dryer and it was a new one. The room I was given was not the one booked but I was told that room was overbooked. This was the last room on my end of the floor. Staff was very friendly and helpful. I chose the hotel as it was next door to the Red Mountain Theater where I was attending a special function. I did not need the attractions as I live in Birmingham.
Stayed in September 2023
-
Reviewed: September 20, 2023
Swindle
United States1 review7.0“Considering the amount paid for the room, I at least expected there to be shampoo and conditioner”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
Not enough towels for us (3 adults), no shampoo or conditioner in shower
Staff was extremely friendly and helpful
Stayed in September 2023
-
Reviewed: September 13, 2023
Jamie
United States3 Reviews9.0“A very good place to stay in downtown Birmingham/UAB.”- • Business trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
Plenty of parking.
Stayed in September 2023
-
Reviewed: August 23, 2023
Wood
United States2 Reviews9.0“Would definitely recommend to others.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
No free breakfast
This is a very nice hotel.
Stayed in August 2023
-
Reviewed: August 16, 2023
Russell
United States5 Reviews7.0“I know that I made a few negative comments but overall I enjoyed my stay. The young lady at the front desk was very ple”- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The refrigerator was iced over and overheating. In the small cabinet it was in I was surprised it did not catch on fire. I know a little about refrigeration. One of the matters in our room had h loud squeak every time I rolled over. Room 423. I did not like that the employees would come out of a door by the pool and smoke.
Very clean and good security
Stayed in August 2023
