We were denied bf, on Sunday by some lady working on Sunday morning, so bf according to her is not free, the charge was a different price , more expensive.

As far as the facility very well taken care off. Nice clean, and very comfortable

Stayed in August 2025

Door lock malfunctioned. Loud neighbors at midnight. Dated hallways and elevators.

The location was great for my needs. Easy check-in/out. Clean grounds. Stephen was very receptive to my needs. Ability to control room temperature.updated lobby and rooms.

Stayed in July 2025

Loved the indoor pool! Staff was super nice!

Stayed in July 2025

Fixtures in the bathroom were old and it smelled of mildew..

The breakfast was excellent

Stayed in May 2025

The restaurant was closed during my stay.

Beautiful and clean

Stayed in May 2025

NA

Everything /quietness

Stayed in May 2025

Breakfast was supposed to be included in my price, but I had to prove it with a voucher from the front desk. It was a buffet, serve yourself but the waitstaff made you feel obligated to tip. That’s not free breakfast. Other than that everyone was nice and the room was great. My wife didn’t like her lumpy pillow.

It was very nice. Nice room. Clean.

Stayed in April 2025

Staff is very friendly and helpful. Quite and clean.

Stayed in April 2025

Mattress was a bit too firm.

Location was great. Off the path but close to everything. Staff was friendly and accommodated us with everything we could need.

Stayed in December 2024

Indoor pool was freezing - used once and was hoping to use daily for exercise. Seemingly unsupervised children in hall late at night.

It was very good.

Stayed in November 2024

Yolanda sucked. She was extremely rude and snappy. She had a horrible tone when speaking to me and very demanding and awful.

I loved how clean it was!

Stayed in October 2024

I have two suggestions pertaining to the bathroom: one is please provide larger sized tub mats or else apply non-slip strips that fit the entire bottom of the tub. This will prevent any slippage upon entering the tub to use the shower. Two is please move your bathtub support bar to the back end of the tub where one would normally enter to take a shower. There is too small a space between the toilet and the tub to currently utilize the support bar on that end.

The night desk staff were very kind and helpful upon check-in. The Hilton Garden Inn was exceptionally clean, and lobby was very attractive.

Stayed in October 2024

Not many healthy breakfast options (hot meals). Kitchen hours didn't work for most of the trip. Dinner options were greasy or fried- hot healthy options would greatly improve experience

Staff, cleanliness of room and common areas, parking lot well lit, convenient for exploring Austin

Stayed in October 2024

I requested a firm bed, but mine was a bit saggy. I checked with the on duty manager, Jim, who informed me that all the beds are the same.

When I arrived late at night, the check-in went smoothly with Jim, the night manager, who was welcoming and efficient. A minor miscommunication about breakfast was quickly, courteously, and professionally resolved by the on-duty day manager, Marilyn Torres. She provided service with a smile and was truly dedicated to making the stay a pleasant experience for her guests. The dining hostess, Elvira, was also very attentive and ensured the breakfast service ran smoothly. Last, but not least, Luis, the skilled cook, prepared an absolutely fantastic omelet, which was a highlight of my mornings. The room was clean and comfortable, and the amenities met my expectations. Overall, the attentive staff and quality service made my stay at the Hilton Garden Inn in Austin a positive experience.

Stayed in October 2024

Our only Problem was that GPS takes us to an area 3 miles from the hotel and they know this. They should make a note in their info section to navigate to “pappadeaux” instead of their street address.

The bed and linens, bath towels were excellent. We had a great nights sleep. Decor was inviting and tasteful.

Stayed in July 2024

Bedding a but uncomfortable - did you know there is no fan in bathroom?

Quiet for most part - safe - clean - nice setup in room

Stayed in July 2024

Our vehicle along with 4 others were broken into during our stay!! Things stolen!! We were parked right in front of the hotel and was told that’s the one place they have no cameras!!! We were hoping for a video of the thieves but no such luck!! I think it was an inside job!!!

Price and clean

Stayed in July 2024

There was an abandoned property in front of the hotel.

Breakfast is good.

Stayed in July 2024

the pool was not in service and the restroom extractor was not working so it was steaming hot in the shower

Stayed in June 2024

A bit overpriced given the location but the beds are super comfortable!

Stayed in March 2024

We weren't the only guests who thought that breakfast was free! This must have been an error on Booking.com. Front desk staff was kind, but dressed casually which was not something we were used to. I didn't like that I got a text while I was there asking how my stay was, it felt unsolicited.

Loved this lobby! It was gorgeous, spacious, with plenty of place to sit. Rooms were adequate and kept very clean. Market with food & personal care items in lobby was very well stocked. Just a short 15 min. Uber/Lyft ride away from downtown!

Stayed in March 2024

No complimentary breakfast.

Location was my main reason for choosing this hotel.

Stayed in December 2023

Staff

Stayed in November 2023

Location

Stayed in October 2023