Pool area and near the beach

Stayed in August 2025

nothing to complain about

My wife and I love everything, from the people and all the facilities.

Stayed in September 2025

To expensive

It was close to the cruise and had a shuttle

Stayed in July 2025

Everything was an additional expense I felt like I was being ripped off

Stayed in August 2025

Arrived around 5:20, and my room was not ready.

Great location

Stayed in July 2025

The facility allowed people who were not staying the use up parking spaces. When people staying the had a parking pass placard.

Everything. I have stayed thr before for buisness and really liked it.

Stayed in July 2025

NA... it was a great time...

Pool Bar! The balcony view was amazing. The staff went over the top: Jasmine at the bar, Kailee at the dining, Laura with housekeeping and Kareem at the checkin.

Stayed in June 2025

In pelican tower there was window AC which is really noisy and for paying extra $$$ it was really uncomfortable and not what I expected!

Very nice rooms and view

Stayed in June 2025

They had a scheduled electricity outage that I wasn’t informed about until I got there. The communication about the outage was poor.

The pool is great. Location is great.

Stayed in June 2025

I would say the way the breakfast was set up was different to me, I would much rather a buffet style like a holiday inn. And there was some small cosmetic things that could be touched up, and they had 3 elevators but only 1 was working

The location was perfect, the air conditioner worked great, the bed was maybe a smidge on the firm side but comfortable and the pool was a hit with my daughter

Stayed in June 2025

The pool was way to cold. The food wasn’t very impressive. The TV wasn’t working when we tried it.

The location and the staff was amazing

Stayed in June 2025

there were kids in hot tub for over 30 minutes my husband and i could not enjoy it.

pool

Stayed in May 2025

Breakfast was expensive but very good

Stayed in May 2025

We HATED the mattress! It was SOOOOOO HARD! Imagine four days of sleeping on a concrete slab! Just HORRIBLE! We woke up hurting every single day! We asked the staff, who said all their beds are that way. What's unfortunate is, Hilton has other brands and locations with more comfortable beds than those were. DEAR HILTON: Please change them out! We visit Galveston several times a year and just discovered this gem of a hotel. It would be our go-to, if the bed was as comfortable as your other hotels. This location absolutely deserves a 10 score, but if a good night's sleep is worth its weight in gold. This was grandest of feathers ever discovered and a full on waste of money.

It's a beautiful hotel in the resort area, next to the convention center. It looks to be remodeled. The view was absolutely AWESOME! The the majority of the staff was accommodating and extremely polite. And though we don't fault the servers, we were thrown off by the one cook at the omelette station and the 4 servers, who told us they didn't speak english, however. It took us a while to find someone who could answer our questions, as it was our first time at this hotel and became annoying after the 3rd person. Server Jamarcus was hospitable, kind, helpful and greatly appreciated. He and all the front desk staff were the stars of the show during the four days we were there for our anniversary!

Stayed in May 2025

The smell and the phone systems not working.

Staff and the location. The upgrades are nice as well.

Stayed in May 2025

room, pool

Stayed in April 2025

Room was not ready at 5:00 and check in is 4:00. When asked if another room was ready they said yes and it is $20 more per night but they would not give it to me for the same rate so I could check in. Finally after 20 minutes or more they checked me in to a comparable room. They never gave me passes for the pool which I found out later I needed. I requested that I NOT have my room cleaned so nobody would come in and yet when I returned from being gone the next day my room had been serviced. At check out, I was totally ignored and postponed so they could get together on another guest’s reservation with no apology for making me wait. Tried to buy some glasses at the gift shop and could have easily walked away with them but took them to the check in counter instead and that was another unexpected delay. Enjoyed my trip outside the hotel much more than I did inside.

The location

Stayed in April 2025

This was our holiday within a holiday and definitely lived upto that, fabulous pool area, music, lovely swim up bar, bar staff are exceptional and drinks can also be bought to your sunbeds, bar food is good as was breakfast. Free bikes to hire to cycle the boardwalk which was lovely. Landry’s next door did amazing and food and Cliff our server was great and we had a giggle with him. Also walking distance, Doc Holliday’s Roadhouse, again great food and even if not eating go and have a drink just for the experience, it’s amazing. We had a really great time at this hotel for its services and location and would definitely recommend

Stayed in April 2025

Fantastic hotel right across from the gulf. We really enjoyed our night here, the vibe was fun and energetic and the rooms were fairly large and well appointed. We found the beds comfortable and the bathroom was nice. Grayson from bell services was absolutely fantastic and so helpful, we really appreciated how he went above and beyond for us! The hotel is within walking distance of several restaurants (including Rainforest Cafe, fun for the kids!), and a short Uber ride everywhere else.

Stayed in March 2025

I didn't like being on the second floor because my view was more of the parking lot and a little peak of the gulf view.

Staff was friendly and helpful. Room was clean.

Stayed in March 2025

Prices. $45 for some swim shorts from the gift shop, $7 for a can beer, etc. Also the hotel description stated ocean front view. However, it WAS NOT an ocean front view.

The pool

Stayed in March 2025

Customer service could be better.

The pool was acceptable, but it was not heated. The water was cold, even though it is supposed to be heated.

Stayed in March 2025

Noisy hallways and doors slamming from both staff & guests Breakfast was slow service

Good staff

Stayed in March 2025

Couldn't get the dining room but the person at the front desk helped out with our order.

We had room service. It was good & fast.

Stayed in January 2025