Reviews of SCP Hilo Hotel 4 stars
126 Banyan Drive, Hilo, Hi 96720, United States
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hotel is very nicely set up, great common areas and a very nice pool. From the outside we may have been doubtful but the way it is set up is very nice. The rooms are small for 4 people, but we were not there to stay in the room. Some great beaches not to far away with terrific snorkeling and coconut island is only a few minutes away by free provided bikes.
Rooms are a bit small, lack a proper view, but fine for our stay. The hotel is located very close to the Hilo airport, but besides a few planes in the morning that didn’t bother us at all!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA hidden gem! Customer service is the focus of this hotel. From the welcoming kombucha to the free use of paddle boards to free ukelele lessons in the lobby!
The building is a rehabbed 1960’s motor inn in the flight path of the airport. It can be a bit noisy.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was ideal
The rooms were really run down and the layout of the hotel was more like a motel
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe SCP Hilo is in an excellent location, the facility is clean and comfortable and the staff first rate.
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewLovely hotel with very pleasant staff. Rooms appear quite simple on first inspection but then you notice all the little thoughtful touches that make them really well equipped.
The mattresses could do with replacement.
Aloha Simeon, Mahalo for sharing your experience with us! We’re so glad you enjoyed your stay, appreciated our friendly team, and noticed the thoughtful touches in our rooms. Your feedback regarding the mattresses is truly appreciated — we’re always looking for ways to enhance comfort, and your input helps guide those improvements. We’d love to welcome you back to SCP Hilo on your next visit to the Big Island! Mahalo, Kiana V Guest Services
Aloha Simeon, Mahalo for sharing your experience with us! We’re so glad you enjoyed your stay, appreciated our friendly team, and noticed the thoughtful touches in our rooms. Your feedback regarding the mattresses is truly appreciated — we… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff and lobby were outstanding
Room was not at all worth the value
Aloha James, Mahalo for sharing your feedback. We’re delighted to hear our team and lobby experience stood out to you, but we’re truly sorry to learn that your room did not meet expectations. Your comments regarding value and comfort are important to us, and we’ll share them with our team as we continue working to improve our guest experience. We appreciate your honesty and hope we’ll have the opportunity to provide you with a stay that feels fully worth it in the future. Mahalo, Kiana V Guest Services
Aloha James, Mahalo for sharing your feedback. We’re delighted to hear our team and lobby experience stood out to you, but we’re truly sorry to learn that your room did not meet expectations. Your comments regarding value and comfort are i… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location, eco friendliness, availability of paddle boards/bikes, access to laundry facilities
Room was not clean (there were lots of ants), AC was very loud, blinds didn’t block out light effectively
Aloha Gurpreet, Mahalo for sharing your feedback with us. We’re glad you enjoyed our location, eco-friendly approach, and amenities such as paddle boards, bikes, and laundry facilities. However, we’re very sorry to hear about the cleanliness issues, noise from the AC, and light filtering in your room. This is not the experience we aim to provide, and we will review these concerns promptly with our housekeeping and maintenance teams. Your comments help us focus on the areas that matter most to our guests, and we truly appreciate your honesty. Mahalo, Kiana V Guest Services
Aloha Gurpreet, Mahalo for sharing your feedback with us. We’re glad you enjoyed our location, eco-friendly approach, and amenities such as paddle boards, bikes, and laundry facilities. However, we’re very sorry to hear about the cleanline… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewWonderful location
Very costly
Aloha Fei, Mahalo for sharing your feedback. We’re happy to hear you enjoyed our wonderful location, though we’re sorry the value did not meet your expectations. Your comments are appreciated and will be shared with our team as we continue working to improve our guest experience. We hope to have the opportunity to welcome you back to Hilo in the future. Mahalo, Kiana V Guest Services
Aloha Fei, Mahalo for sharing your feedback. We’re happy to hear you enjoyed our wonderful location, though we’re sorry the value did not meet your expectations. Your comments are appreciated and will be shared with our team as we continue… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClean Friendly staff
Aloha Kathryn, Mahalo for your kind words! We’re delighted to hear you enjoyed our clean rooms and friendly staff, and that SCP Hilo served as a great base for exploring the island. We’d love to welcome you back on your next visit to Hilo! Mahalo, Kiana V Guest Services
Aloha Kathryn, Mahalo for your kind words! We’re delighted to hear you enjoyed our clean rooms and friendly staff, and that SCP Hilo served as a great base for exploring the island. We’d love to welcome you back on your next visit to Hilo!… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewFriendly, helpful staff. Convenient location.
Did not care for the Shower. Both Shower & hand held Shower went on at the same time so water pressure was very low. Could not turn off hand held part.
Aloha Ellen, Mahalo for your thoughtful feedback! We’re delighted to hear you enjoyed our friendly and helpful staff, as well as our convenient location. We appreciate your comments regarding the shower issue and will share them with our maintenance team to help improve the guest experience. We hope to welcome you back to SCP Hilo for another enjoyable stay. Mahalo, Kiana V Guest Services
Aloha Ellen, Mahalo for your thoughtful feedback! We’re delighted to hear you enjoyed our friendly and helpful staff, as well as our convenient location. We appreciate your comments regarding the shower issue and will share them with our m… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe pool and common areas are really nice. The price is affordable and the location so close to the airport is great when you have an early flight.
To be honest, the room was very small for four people. The beds are only 130cm wide, quite small for a double. Also the cleaning could have been better. The town is very outdated compared to other parts of Big Island.
Aloha M. Wiebes, Mahalo for taking the time to share your experience with us. We're so pleased you enjoyed our pool and common areas, and that our close proximity to the airport was convenient for your travels. We’re especially glad to hear you found value in your stay. We appreciate your honest feedback regarding the room size and cleanliness. While our rooms are designed with a minimalist approach to reflect our sustainable mission, we understand that space and bed sizing can feel tight—especially for groups. Your comments are helpful, and we’ll be sure to share them with our housekeeping and operations teams for review. We hope the rest of your Big Island adventure was memorable and that you’ll consider staying with us again should your travels bring you back to Hilo. Mahalo, Kiana V, Guest Services SCP Hilo Hotel
Aloha M. Wiebes, Mahalo for taking the time to share your experience with us. We're so pleased you enjoyed our pool and common areas, and that our close proximity to the airport was convenient for your travels. We’re especially glad to… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLoved the location it was close to downtown and close to beaches the view of the pond was nice.
Only gripe and it is a very minor one no hot water , which is not a big deal but the only thing I wish it had.
Aloha, Mahalo nui for your thoughtful feedback! We're so happy to hear you loved our location near downtown and the beaches, and that you enjoyed the peaceful view of the pond. We truly appreciate you mentioning the hot water issue—even small notes like this help us improve. Our team will look into it to ensure everything is working smoothly for future guests. It means a lot that you had such a positive stay overall, and we hope to welcome you back to SCP Hilo again soon! Warmest aloha, Kiana V, Guest Services SCP Hilo Hotel
Aloha, Mahalo nui for your thoughtful feedback! We're so happy to hear you loved our location near downtown and the beaches, and that you enjoyed the peaceful view of the pond. We truly appreciate you mentioning the hot water issue—ev… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewQuaint, friendly staff, nice and cool landscape
the stairs going down to first floor
Aloha Barbara, Mahalo for your kind words — we’re so happy your first impression was a warm, genuine Aloha! We're glad you enjoyed the charm of the property, our friendly team, and the cool, lush landscape. We understand that the stairs to the first floor may have been a bit of a challenge, and we appreciate you sharing that with us. Your feedback helps us continue improving the experience for all our guests. We hope to welcome you back again soon! Mahalo, Kiana V Guest Services
Aloha Barbara, Mahalo for your kind words — we’re so happy your first impression was a warm, genuine Aloha! We're glad you enjoyed the charm of the property, our friendly team, and the cool, lush landscape. We understand that the stai… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe Staff and the common areas were amazing! Locations couldn’t be beat. Also lots of little “extras” in the room- like diffuser, sound machine, humidifier…
The bathroom needed some updating. An area of the ceiling over the shower was wet and peeling off due to moisture/ mold. The wall unit ac was also not super efficient.
Aloha Derek, Mahalo for your kind and detailed feedback! We're so glad you enjoyed our location, the welcoming team, and the thoughtful touches in your room — like the diffuser, sound machine, and humidifier. It’s great to hear you made use of the common areas and amenities as well. We appreciate you pointing out the bathroom condition and A/C efficiency — your observations are very helpful, and we've shared them with our maintenance team for review and improvement. Guest comfort is a top priority, and feedback like yours helps us grow. We hope to welcome you back again soon for an even better stay. Mahalo, Kiana V Guest Services
Aloha Derek, Mahalo for your kind and detailed feedback! We're so glad you enjoyed our location, the welcoming team, and the thoughtful touches in your room — like the diffuser, sound machine, and humidifier. It’s great to hear you mad… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewNothing
Dirty
Aloha Rhonda, Mahalo for taking the time to share your feedback. I'm truly sorry to hear that your experience fell short of expectations, especially regarding cleanliness and overall comfort. Please know this is not reflective of the standard we aim to uphold, and your comments have been shared with our housekeeping leadership for immediate follow-up. At SCP, we stand by our Fair Trade Pricing policy, which means if you feel the experience you received did not align with the price you paid, we encourage you to reach out to us directly. We want every guest to feel good about their stay—not just in spirit, but in value too. If there’s anything further you’d like to share or if we can assist in making this right, please don’t hesitate to contact us directly. Mahalo, Kiana V, Guest Services SCP Hilo Hotel
Aloha Rhonda, Mahalo for taking the time to share your feedback. I'm truly sorry to hear that your experience fell short of expectations, especially regarding cleanliness and overall comfort. Please know this is not reflective of the s… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewCleanliness
Room lacked some basic amenities - needed towel racks, ar least one more chair.
Aloha Martin, Mahalo for your feedback and for recognizing our staff and housekeeping team — we’re so glad you found everything clean and our team welcoming! We appreciate your comments regarding room amenities. Suggestions like adding towel racks and an extra chair are helpful as we continue to refine the guest experience. Your input has been shared with our team for future consideration. We hope to welcome you back the next time you're in Hilo. Mahalo, Kiana V, Guest Services
Aloha Martin, Mahalo for your feedback and for recognizing our staff and housekeeping team — we’re so glad you found everything clean and our team welcoming! We appreciate your comments regarding room amenities. Suggestions like adding to… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewJust across the water, free use of paddleboards
No coffee in rooms, price a little high for what you'll get
Aloha Henry, Mahalo for sharing your experience with us! We're glad you enjoyed our location by the water and took advantage of the complimentary paddleboards — such a great way to explore Reed's Bay. We appreciate your feedback regarding in-room coffee and pricing. While we don’t provide coffee in the rooms, we do offer complimentary, locally roasted coffee each morning in our lobby for all guests. We are always aiming to improve our guests experiences and appreciate your feedback. We hope to welcome you back for another stay in beautiful Hilo. Mahalo, Kiana V, Guest Services
Aloha Henry, Mahalo for sharing your experience with us! We're glad you enjoyed our location by the water and took advantage of the complimentary paddleboards — such a great way to explore Reed's Bay. We appreciate your feedback r… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI'm elderly so the third floor walk up was challenging. Not anybody's fault but my own ... I stayed in room 366 and accidently left my cosmetic bag hanging behind the bathroom door.
First or second floor would be better for me.
Aloha, Mahalo nui loa for your continued support and for choosing to stay with us over the years — it truly means the world to us! We're so grateful for your kind words and perfect scores, and we admire your positive spirit even with the challenge of the third-floor walk-up. Please let us know when booking with us for another stay that you would prefer a first or second-floor room. We will try our best to prioritize a first- or second-floor room for your future visits whenever possible. We’ll also check on your cosmetic bag from Room 366, however because this review was left anonymously, please reach out to us directly so we can get your contact information information in case the cosmetic bag does show up. We look forward to welcoming you back to your Hilo home away from home. Mahalo, Kiana V, Guest Services
Aloha, Mahalo nui loa for your continued support and for choosing to stay with us over the years — it truly means the world to us! We're so grateful for your kind words and perfect scores, and we admire your positive spirit even with t… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified review