Reviews of High Five Inn By OYO Killeen 2 stars
609 South W.S. Young Drive Building B, Killeen, TX 76543, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewIt was terrible and had roaches on the bed and throughout the cover.
Everything
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with the cleanliness of your room, particularly the issue with roaches. This is not the standard we strive to uphold, and we take such matters very seriously. Please rest assured that we are addressing this issue with our housekeeping team to prevent future occurrences. We would appreciate the opportunity to make things right. If you could reach out to us at ota.escalations@oyorooms.com, we would like to discuss this further and find a resolution. Thank you for bringing this to our attention. Sincerely, High Five Inn By OYO Killeen
Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about your experience with the cleanliness of your room, particularly the issue with roaches. This is not the standard we strive to uphold, and we take suc… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewIt was nice
When you get there you get charged a $15 hotel fee on top of what you already paid
Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you found your stay nice. We apologize for any inconvenience caused by the additional $15 hotel fee. This fee is typically charged to cover certain amenities and services provided during your stay. We appreciate your understanding in this matter. If you have any further questions or would like to discuss this issue in more detail, please feel free to reach out to us at ota.escalations@oyorooms.com. Your feedback is important to us, and we are here to assist you. Thank you for choosing OYO. We look forward to welcoming you again. Best regards, Team OYO
Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you found your stay nice. We apologize for any inconvenience caused by the additional $15 hotel fee. This fee is typically charged to cover certain ame… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in March 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewLocation
Hot water took 20 mins to get warm but never got hot
Apologies for the problems you had faced, Bernard! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewThis place is infested with roaches. Little ones running across the bed and the fridge. Big ones running up the toilet and the walls. The bed was loud (metal) and uncomfortable, but who can sleep with all the bugs anyway?
Dear, Lisa! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Mose!
Reviewed: 20 February 2025 · Stayed in February 2025
Verified reviewI like that it was located near restaurants and that the room was a smoking room.
I didn't like the loud neighbors. The location was tricky to get to if you didn't know the location. The room had holes,roaches and leaky pipes. The hot water barely got warm.
Dear, Cherylonda! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Kert!
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe price
After I made reservation OYO HOTEL took 6 dollars off my card. Then when I got to the hotel the owner / manager act like he knew nothing about the transaction and proceeded to be blunt about my stay. I paid the 55 dollars and got my key . Upon entering room I turned on heat . It's 35 degrees outside and this room has no heat . He gives me a heater that doesn't work. So I have to walk back down the stairs . Then he says he will bring heater. I spent the whole night uncomfortable. So the next morning room is nice so , I decide to keep same room . He tells me he's all sold out. I go on booking g.com and there are rooms that I could book at this hotel. I just left. It was not a good experience. Owner sucks.
Dear, Hooks! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Kipp!
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified reviewI like that it was by restaurants
The owner was rude, housekeeping was even rude and drugs are being sold out the rooms
Dear, Sanders! Thank you so much for the wonderful rating. Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead. Regards, Milo!
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in September 2024
Verified reviewThe overall cleanliness of the Hotel and facilities..
Dear, Tango! Our team is thrilled to have such great feedback from you. Thank you for making our day. Regards, Macky. Thank you for making our day. Regards, Macky!
Reviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 6 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewStaff
Had a few roaches and a lot of hookers and drug dealers. Burn holes in the sheets and dirty “clean” towels. The front office ppl are nice but I wish they get the loud unruly ppl out, I came here off the road a few times in the past but the quality has dropped. This will be my last time going there.
Dear, Jessica! We sincerely apologize for the trouble caused. Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Milo!
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 1 September 2024 · Stayed in September 2024
Verified reviewI arrived to check in. They didn't have a king room, which offered me a double but didn't want to honor the price of reservations instead of being$65, which was going to be $93. It's totally not worth that.
Dear, Shira! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Kade!
Dear, Shira! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure tha… Show more