Nothing!

Clean through out the whole resort and the room. The restaurants served great food and service! Staff was friendly and knowledgeable! Request and service offered around the clock was best!

Stayed in July 2025

Some things felt over priced, food to sunscreen, but understand since it was a resort.

Beautiful property, exceptionally kind staff, and nice amenities

Stayed in July 2025

Nothing

The resort was very clean well kept grounds and the room was excellent Staff was helpful and kind This is our second time visiting Dolly doesn’t do any thing half way If you’d wondering about going do

Stayed in June 2025

The resort doesn't miss a thing.

The Heart Song Resort was a wonderful experience. Staff was incredible. Food was terrific. I didn't want to leave. Thank you Dolly♥️. I will always love you, too!

Stayed in June 2025

Cons: It is pretty expensive, especially if you want a balcony. However, I like that the resort didn't have a bunch of fees to add to the price. Prices of food and drinks were also relatively high, but that is to be expected on a property like this one. Our AC stopped working around midnight one night. I messaged concierge and they had one of the maintenance team members come by and fix it. It was an inconvenience, but we're so glad he was able to fix it quickly. We had a Murphy bed room and I'm not sure what it was, but I kept getting awakened by a loud sound coming from the bed, almost like a door slamming. My daughter tosses and turn sometimes and I think her arm may have been hitting the bed, but I'm not sure why it was so loud. My husband was a little bit annoyed by the lack of amenities within the room, like no glasses for drinks and really nothing for food or drinks at all, besides paper coffee cups. The room was relatively small and I would compare it to the size of a Disney value resort's room.

This resort is GORGEOUS and the staff are top-notch. Pros: Everything is beautiful, fresh, and clean. The pools are nice, the playground and other common areas are well-kept, and the bars, cafes, and restaurants seemed to be running smoothly. We loved the firepit areas! The beds were comfortable and the included sound machine in the room was a nice touch. Also, the decor is so cute and fitting for the theming. As resort guests, you can text concierge at any time for help. That turned out to be very helpful for us. Everything here seemed so peaceful and well-thought-out. Perhaps most importantly, if you're going to Dollywood, the trolley, Golden Hour, and free timesaver wristbands make staying at one of Dolly's resorts a must. All of these made our Dollywood trip smooth and enjoyable.

Stayed in June 2025

did not get a king bed as reserved

facilities and perks like the trolley and package delivery!

Stayed in May 2025

Nothing

Beautiful

Stayed in April 2025

Nothing

Everything at the resort is beautiful but all the staff there is exceptional. They make you feel like family.

Stayed in April 2025

The place was awesome

Stayed in April 2025

We loved staying close to the Theme Park & all the special perks!

Stayed in March 2025

Mattress was a little too hard for my liking.

Beautiful! Room was large and very clean. Restaurant was delicious! Love having free time saver to Dollywood and free trolley transportation.

Stayed in March 2025

Beds were a bit uncomfortable and it was pricey.

Beautiful, clean, and a lot to do.

Stayed in February 2025

Everything

Stayed in November 2024

The parking lot was a long walk.

We didn’t have breakfast. We lliked the decorations and the fireplace.

Stayed in September 2024

Breakfast was not my fave. Dolly's other place has such a fantastic breakfast, I felt this one was not as good for the price.

Beautiful place! Room was great and staff were exceptional!

Stayed in September 2024

Pricey but fabulous

Everything! Beautiful and staff were so kind and simple to get to the park.

Stayed in August 2024

Nothing

Being close to Dollywood and the pool

Stayed in July 2024

Not much to say here...it was all pretty wonderful!!!

I brought my 78 year old mother to the resort as a postponed mother's day gift...and she loved it! We stayed for just 2 nights/3 days, but that was perfect for us. We had 2 spa treatments and then spent a couple of hours at the pool. The weather was beautiful!!!

Stayed in August 2024

Very nice resort would stay again.

Stayed in July 2024

Nothing

Clean, excellent staff, pool life guards and service by pool. Pool open to 11pm. The service was on a par with hotels in dubai.

Stayed in June 2024

There was nothing we didn't like. Perfection!

The most beautiful lodge I have ever stayed in. Gorgeous setting, spotless inside, and the decor was perfection even down to the smallest detail. The most perfect place to relax and unwind. We will be back.

Stayed in July 2024

Can't control the weather

Everything! Easy access to Dollywood/Splash Country. Abundance of family activities

Stayed in July 2024

The room was a little small

The setting

Stayed in July 2024

The $30.00 valet parking that we were not made aware of. With the price you pay for the rooms there should be no charge. The only reason we even did valet was because my husband had knew replacement and it made it more convenient for him.

Need more options and more help

Stayed in July 2024