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Reviews of Hawthorn Extended Stay by Wyndham Decatur 3 stars

2370 South Mt Zion Road, Decatur, IL 62521, United States

#4 of 6 hotels in Decatur

Guests' Choice

Review score

Based on 154 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.9

  • Facilities

    6.8

  • Staff

    7.6

  • Value for money

    7.2

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 31 July 2025

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My room and my friends room was dirty. The stove top was filthy, refrigerator dirty, dishwasher extremely filthy, toilet dirty. Carpet dirty and damp, furniture dirty with holes, and chair had no cushion. The phone in room also was broken. Front desk was notified on several occasions. Nothing was done. Do not recommend this hotel to anyone until its brought up to code!

    Stayed in July 2025

  • Reviewed: 29 July 2025

    7.0
    Good
    • Business trip
    • People with friends
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The biscuits and gravy were cold, and the yogurt was expired.

    The rooms were very comfortable and spacious.

    Stayed in July 2025

  • Reviewed: 13 March 2025

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I arrived in the afternoon I had to wait over 18 minutes before a receptionist came to the front counter to check me in. The parking lot was in rubble and looked very filthy. It left me with feeling of being unsafe. And both my first room and my second has a dripping tub faucet, thankfully I was able to drip a hand cloth over the faucet before going to bed so I could sleep.

    I liked the morning receptionist and the ability to take a nice shower before bed. The breakfast was also pleasantly filling. Oh the bedding was clean and there was no bed bugs. Plus I thought it was really cool that there was a Mexican restaurant and a movie theater within 2 minutes of walking from the hotel's front door.

    Stayed in February 2025

  • Reviewed: 19 January 2025

    5.0
    B
    • Business trip
    • Family with young children
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mold

    Smiles

    Stayed in January 2025

  • Reviewed: 18 November 2024

    5.0
    It was acceptable if you don't use the pullout couch.
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The room was dated. There are stains on the carpet. The tiles in the bathroom were loose and the floor felt odd in there. The pillows need replaced. The mattress on the pullout couch needs replaced. The top sheet for that was also ripped in several places.

    It was clean.

    Stayed in November 2024

  • Reviewed: 27 June 2024

    5.0
    Sub-Par Could have cost less.
    • Business trip
    • Family with young children
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The cleanliness, The breakfast hours, The staff was not very welcoming nor did they offer any information about the hotel offerings or area.

    Location and access to shops and entertainment.

    Stayed in June 2024

  • Reviewed: 29 May 2024

    5.0
    Not terrible, not great.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Getting into the plaza it's located in is somewhat of a hassle. The elevator was dirty when we arrived at 5pm. Something sticky was dried to the floor. I assume soda as there had been a wet floor sign. It was still sticky when we checked out at about 8am the next day. The picture in the room (King suite) had some sort of dried stuff to the glass part of the frame. The room also smelled pretty heavy of bleach or a similar cleaner. Only waffles you make yourself and biscuits and gravy as the hot options for breakfast. The experience and room were not at all like what was advertised in their pictures. Especially for a suite.

    Breakfast had good options, just more cold than hot. Good wifi. Good channels on the tv. The staff was quick and got us in fast. The location is convenient with a lot of restaurants, a convince store, and an AMC nearby.

    Stayed in May 2024

  • Reviewed: 13 March 2024

    7.0
    Great hotel would recommend staff was on point and never failed to greet at the door or to help
    • Business trip
    • Solo traveller
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    WiFi was down and didn’t seem to get repaired

    The breakfast was decent when I came to eat they were out of gravy for the biscuits but there was also 30 mins before the shut time..no complaints food was good

    Stayed in March 2024

  • Reviewed: 14 August 2023

    5.0
    I won’t go back
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Freezer had rust on the freezer racks. Shower curtain was dirty. Tv did not work & when reported I was told to wait till the next day for someone to look at it & no one ever came. Weird unpleasant smell in the room like bug spray or something. Would not recommend or stay here again. Though staff was friendly. This place needs lots of upgrades!

    Stayed in August 2023

  • Reviewed: 19 July 2023

    7.0
    Good
    • Solo traveller
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Hotel showing signs of wear

    Location

    Stayed in July 2023

  • Reviewed: 15 July 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    The furniture in the room was dirty, stained and extremely worn. I also found the toilet seat nearly falling off the toilet, but was able to reattach it without having to call for maintenance assistance.

    Breakfast was pretty good. I also felt the staff was very friendly and courteous. Cost for the room was reasonable.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    7.0
    Close to the Chevy museum as well as restaurants.
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning needed to be cleaned, was a bit smelly.

    Good location to restaurants.

    Stayed in July 2023

  • Reviewed: 21 June 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    Room cleanliness was lacking in several ways. Window sills were filthy in the room with black gunk. Bathroom floor was not cleaned well.

    Stayed in June 2023

  • Reviewed: 8 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The stove in our room was dirty. remote for tv did not work. Had to reprogam our key 3 times in two days. knob was gone off air/ heat. furniture is stained chair, couch and throw pillows.

    The location was great

    Stayed in May 2023

  • Reviewed: 15 February 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    our room didn’t look like it had been cleaned. there were toenail clippings on the floor by the bed and we found hairs in our sheets.

    breakfast is always good, wish there were more liquid creamer options other than half and half.

    Stayed in February 2023

  • Reviewed: 3 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpet in room has multiple stains

    Bed was comfortable

    Stayed in January 2023

  • Reviewed: 19 December 2022

    6.0
    The stay was okay but the desk workers could use a dose of friendliness.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed- Non-Smoking
    • Stayed 1 night

    The carpet in the room had some very bad stains and the curtains were loose and stained as well. The room could use a good makeover as some of the furniture was old and needing to be repaired or changed for some new things.

    The lady that took care of the breakfast area was very friendly and worked hard. The bed was very comfortable.

    Stayed in December 2022

  • Reviewed: 22 October 2022

    7.0
    Awesome place to stay except for the crappy Wi-Fi.
    • Business trip
    • Solo traveller
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The only bad thing I have to say about the property is the Wi-Fi. It’s spotty at best and sometimes I can barely stream Netflix. I’ve been staying here every week for the last month and it’s been the same from the beginning.

    Great location, the room is huge and very accommodating.

    Stayed in October 2022

  • Reviewed: 26 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Sofa Bed- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little dated.

    Location. Large room.

    Stayed in July 2025

  • Reviewed: 24 August 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    200 deposit that is charged for incidentals, and not refunded right away! Room was not clean. The shower curtain rod was put up in a way the curtain would not close on either end. The curtain was not clean! The carpet in the room was stained. The freezer in the fridge was frosted with over an inch of ice that was also colored from something exploding in there. Couldn't use any of the plugs because they are worn out. Nothing would stay plugged in. Dirty wash cloth is from the floor in the bathroom. Another thing to note if you are not the person who booked the room, you won't get to use that reservation. I witnessed 2 guys checking in and because their id didn't match who booked the room. They had to make a new reservation and pay for it.

    Price was okay it was only 20mins from what we came to town for. Like the room was kinda like a suite with a little kitchen.

    Stayed in August 2025

  • Reviewed: 12 June 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room - Disability Access/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    No pool

    Location

    Stayed in June 2025

  • Reviewed: 30 May 2025

    2.0
    Don't stay here if there's another option.
    • Business trip
    • Group
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The front desk staff was rude. The rooms were just not clean. It was as basic as basic gets. Seemed a little shady. Definitely not worth the money paid.

    It was a roof and a bed. That is all the good I can say.

    Stayed in April 2025

  • Reviewed: 19 May 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    The hotel was horrible. It is very outdated. Old food was in the refrigerator and in the cabinets. Lastly, the toilets were broken.

    N/A

    Stayed in May 2025

  • Reviewed: 27 April 2025

    3.0
    Poor
    • Business trip
    • Family with young children
    • Queen Room with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very dirty!!! Terrible breakfast, cold coffee!

    Dirty rooms!!!

    Stayed in April 2025

Showing 1 – 25

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