Very long wait (45 mins) for food at Tiki Bar. Internet was intermittent. Thye number on our check in sheet for the front desk was not answered.

Villa was quite nice. Food at resort was very good.

Stayed in August 2025

We had a very bad experience with the elevators. Trash outside takes too long to be collected, attracting flies. The elevators were constantly out of service, and there was a lot of noise from the workers in the mornings. Would it not be possible to have a separate elevator for the workers and another for the guests?

The room was comfortable and clean. The staff was very friendly and helpful

Stayed in August 2025

Mold in the room bathrooms. Ac broke in our first room, but they moved us to a second room. Some details were broken. Shower and toilets could use an upgrade.

Cleaning and service staff are lovely. The outdoors facilities are great too. Food quality and taste was awesome

Stayed in July 2025

No fishing or swimming in the waters that surround the property

Stayed in June 2025

Pricey on drinks and food

The resort was great, awesome location.

Stayed in July 2025

This property is really focused on the family and not folks without kids. It is outdated in some areas and the elevators would be out of order daily.

Hawks cay is a beautiful resort. Extremely family friendly with many children’s activities.

Stayed in June 2025

A little tired in places and it wouldn’t take a lot to maintain but unfortunately things seemed to be just unkept. Staff weren’t particularly friendly at reception and behind bar but on the other hand some staff were very nice. Bar was expensive for alcoholic drinks especially with tax and tip added. Not much choice of food in evenings as quite remote so would need a car.

This accommodation could be a wow factor as the entrance and pool area are impressive at first glance. Rooms were a good size and clean. Lovely surrounding area.

Stayed in May 2025

Service in the restaurant was very poor, had to wait a long time before any one came to take order .

It was over price so we never had the breakfast .

Stayed in May 2025

Gym hours weren’t great (7am-7pm). Kids in the adult section pool. Lady at the reception wasn’t pleasant.

The food at the tiki bar & angler and ale was really good. Room was spacious and comfortable. Better location for families, not the best for couples.

Stayed in April 2025

Downside to this place was that the majority of staff weren't friendly and at times seemed quite rude. The worst customer service we experienced in Miami/The Keys apart from the bellboy team, who were great. Pool also too busy and food options are pricey. Bike hire times were limiting - we fancied an early morning cycle but couldn't, which was a shame.

Stunning resort located in the mid Keys. Lobby a beautiful welcome and rooms nicely deigned, airy and clean. The little lagoon with free paddle boarding and canoeing for the kids was a nice touch.

Stayed in April 2025

Overall good experience. I would recommend a look at the elevator, it was very slow and getting stuck on the 3rd floor. For the most part the staff was great! TJ and Anthony at the tiki bar provided great service. James at the oasis pool provided great service made us feel like family!

Stayed in April 2025

Onsite restaurants don't open late, hard to find food after 830 or 9. Salt and Ash not open on mondays or tuesdays. Minor things in villa need upgrading, upkeep or repairs

Great location, beautiful grounds, had a 2 bedroom villa sleeping 6, used kitchen. Great fishing, not too far from grocery stores, nice base for key west day trip

Stayed in March 2025

The property itself is amazing. But definitely not worth $450p/night.

Stayed in January 2025

Everything there was very expensive. Food wasn’t great and too expensive. Drinks were too expensive. $6 for a coffee. We left the resort to eat and brought in our own drinks. It rained a whole day and staff wouldn’t let us sit in the outdoor seating under the covered pavilion to eat breakfast since we didn’t buy breakfast there. That was the only place to sit and enjoy the warm temps and not get wet. That was frustrating. Pool and lagoon swimming closed at 5:30pm everyday. That was really annoying since we didn’t get back to the resort until after dinner and never got a chance to enjoy the pools. Needs to be updated. Wires in bathroom were exposed where there was suppose to be a light. Fridge and phone didn’t work when we first got there and they had to send maintenance to fix them. They came around 9:30pm which was late. Rooms were small.

Good location. Housekeeping did a great job. Pools looked very clean.

Stayed in December 2024

Hot tub closed as we walked up at 6. very messy area, staff was not friendly. No willingness to let us enjoy 15 min before our dinner plans, beautiful evening.

great hotel, just not a great day to visit

Stayed in December 2024

Some maintenance while we were there but low season so fully understandable

Beautiful location, nice warm pools

Stayed in December 2024

Main swimming pool small and crowded over Thanksgiving- adult pool empty! Not enough operable bikes

Rooms to fit our needs. Thanksgiving lunch at main restaurant was wonderful- plenty of choice and excellent quality Appreciated the rides from golf cart employees Our family enjoyed the pickle ball courts Weather was perfect The men in our family took a fishing excursion ( they caught fish!) and we all snorkeled

Stayed in November 2024

Long black hair from prior guest not completely removed from bathroom.

Loved the rooms access directly to the adult pool and quiet space.

Stayed in November 2024

The rooms could use a little upgrading - like the shower head could have been a bit bigger with stronger pressure. The room could also have used a microwave. There was a fridge but no microwave. Our air conditioner was not up to par; however, that could have been our own fault - worked really well the first night then was just ok the rest of the time until the last night. Kept having to turn it off and on to get it to kick on. It wasn’t too bad, though, as we didn’t even report it.

We stayed for our ten year anniversary. The staff were so nice, especially Karen. Since it was our anniversary, the staff surprised us with chocolate covered strawberries and a bottle of champagne. The lanai room was perfect. Loved having coffee on the lanai and laying out. The adult only pool was steps away and very peaceful. Wonderful views throughout the property!

Stayed in September 2024

The beach, the dolphins, the marina we had so much fun very good location

Stayed in August 2024

Staff seemed to be unhappy … did not like that the bathroom had tubs for showers. You have to step up high to get it. That is not convenient for older folks.

Love the setup. Love the dolphins.

Stayed in July 2024

all of the price hikes on everything. bottle of Pilar rum was 63.00 dollars an the same bottle at publix is 30.00 dollars. food was overly priced. . it used to be family friendly on the wallet been going there for about 10 years.

resort was amazing

Stayed in July 2024

While the facilities were clean, they were much more run down than I expected at this price point. The carpets in the hallways were thread-bare, and the elevators made so much noise I thought we might get stuck at some point. In the room, there is a handpump of lotion bolted next to the bathroom sink, but no hand soap! So every time we wanted to wash our hands, we had to go into the shower for the soap bolted in there. The king bed was horrendous. It was absolutely hard as stone, and they provided four pillows the size of postage stamps that flatten as soon as your head touches them. Both my husband and I slept horribly and were glad we only booked for two nights.

The location was perfect for us, between our two favorite spots of Islamorada and Marathon. The staff were all welcoming and thorough, especially Jhonae the pool server and bartender Jason at the Pilar Bar. We were able to drop our bags with bell services and relax by the pool until our room was ready, which was wonderful. There's an app that will text you and check in throughout your stay, which we used to make a dinner reservation at 61 Prime without ever leaving the water. Dinner was delicious, and reasonably priced for an upscale steakhouse. We did not valet, yet had no problem finding a self-parking spot as we came and went from the property over our stay.

Stayed in July 2024

Gave me the wrong room. Tried charging me again after I paid already and had received confirmation of it. Food prices are insane.

Location, water,people were all great

Stayed in July 2024