Reviews of Hollywood Casino St. Louis 4 stars
777 Casino Center Drive, Maryland Heights, MO 63043, United States
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewFriendliness
Cleanliness was not up to par…bathroom in bungalow suite counter was dirty with glass or cup marks from previous guest…walls in bathroom by jacuzzi tub was dirty…smelled like BM in bathroom.
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 November 2024 · Stayed in September 2024
Verified reviewGood location but it had a sewer smell.
There was a sewer smell & they did not offer the shuttle to airport. The morning shuttle person quit & this was the whole reason I booked this hotel was for an early flight shuttle. Had to get an Uber, would not f stayed somewhere else for f I would have known the shuttle issue & sewer smell.
Good afternoon, thank you for your review. I apologize for the inconvenience, as our shuttle is usually covered- I will be sure to look into this. Have a lovely holiday and we hope to see you again
Reviewed: 2 November 2024 · Stayed in August 2024
Verified reviewReviewed: 6 October 2024 · Stayed in September 2024
Verified reviewReviewed: 6 October 2024 · Stayed in August 2024
Verified reviewWe walked across the parking lot to go to our concert, no fighting traffic! Room was clean, bed was comfortable.
Walls were very thin (heard neighbors like they were in our room). View was terrible, overlooked the top of the hotel buildings
Thank you for staying with us. Your Feedback is greatly appreciated.
Reviewed: 3 October 2024 · Stayed in August 2024
Verified reviewReviewed: 29 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 September 2024 · Stayed in September 2024
Verified reviewThe location and staff were fine.
The selection of food was not good. The value of the stay was not good. The room reeked of cigarette smoke.
Thank you for staying with us. Your Feedback is greatly appreciated. We will be looking
Reviewed: 26 September 2024 · Stayed in September 2024
Verified reviewThe room and location where great
The smoking in the casino made the downstairs area and restaurants smell of old cigarettes
Thank you for staying with us. Your Feedback is greatly appreciated.
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewClose to the amphitheater for the concert. The shuttle for $15 took you right to the gates and you didn't have to wait in the long line. Rooms were big and the staff was very friendly and helpful.
The beds weren't very comfortable and the pillows were awful, bring your own. No microwave and the food was way over priced.
Thank you for your feedback we appreciate your business.
Reviewed: 18 September 2024 · Stayed in August 2024
Verified reviewReviewed: 17 September 2024 · Stayed in August 2024
Verified reviewReviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 13 September 2024 · Stayed in August 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewNo body wash, shampoo or conditioner in the room. No food or drink available after 11PM which given we went to a concert on premises that ended at 1130 is unacceptable.
Please accept our sincerest apologies for the challenges you faced with your hotel room. We strive to ensure our guests have an enjoyable experience and we are sorry we did not meet this goal. We would love the chance to discuss your experience with you in greater detail, please feel free to reach out to me anytime. eric.oram@pennentertainment.com
Please accept our sincerest apologies for the challenges you faced with your hotel room. We strive to ensure our guests have an enjoyable experience and we are sorry we did not meet this goal. We would love the chance to discuss your experi… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewIt was convenient
Our room had old food in the fridge opened up and it smelled so bad, the toilet would scream for 10mins after being flushed so loud, our other room the blanket had blood stains on it
Please accept our sincerest apologies for the challenges you faced with your hotel room. We strive to ensure our guests have an enjoyable experience and we are sorry we did not meet this goal. We would love the chance to discuss your experience with you in greater detail, please feel free to reach out to me anytime. eric.oram@pennentertainment.com
Please accept our sincerest apologies for the challenges you faced with your hotel room. We strive to ensure our guests have an enjoyable experience and we are sorry we did not meet this goal. We would love the chance to discuss your experi… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewLoved the suite. The shuttle was great.
Need a microwave. The view of the roof is not great. The menu online did not match what the actual restaurant served.
Thank you for staying with us. Your Feedback is greatly appreciated.
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewThank you for staying with us. Your Feedback is greatly appreciated.
Reviewed: 7 September 2024 · Stayed in July 2024
Verified reviewReviewed: 7 September 2024 · Stayed in August 2024
Verified reviewI loved the fact that the handicap accessible shuttle bus picked up my father and took him over to the amphitheatre. We were able to have a great time.
Wish there was more handicap accessible rooms. With handicap accessible bathrooms in the rooms.
Thank you for staying with us. Your Feedback is greatly appreciated.
Reviewed: 5 September 2024 · Stayed in September 2024
Verified review