The daytime staff were rude and unwilling to accommodate simple requests. We were offered a free tasting upon check-in which we were told we couldn't do when day staff arrived. They refused to allow us a late checkout and then charged me a $350 "smoking charge" because they found aluminum foil and a broken pen in the trash.

It's a beautiful hotel in the heart of Portland

Stayed in August 2025

Felt like a quaint bed & breakfast. It was a very pleasant and unique place.

Stayed in August 2025

Thinner walls, street parking 2/5

Location was a bit stressful due to minimal parking. Very noisy city streets with thinner walls. Staff was the best part about the stay as they were super welcoming and kind! Room itself felt very premium and comfortable to sleep in.

Stayed in August 2025

Historic building means thin windows, traffic noise, a small peaceful but loud unhoused population in the park nearby.

Lovely historic building with inset cafe, lots of eating options in walking distance, close to Moda Center, shops, cafes. Staff was excellent.

Stayed in August 2025

Good location facility staff and value!

Stayed in August 2025

Can be noisy at night and pull out bed was not comfortable.

Great location, clean, and safe.

Stayed in June 2025

Breakfast won’t include in the room price

It’ll be greater if has a breakfast including in the price for room.

Stayed in July 2025

Very small room

Remodeled old Portland brick building was clean, modern , a little sterile but comfortable with good location.

Stayed in July 2025

Great decor, modern, clean, good sized rooms

Stayed in June 2025

Availability of breakfast. I cannot wait for neighborhood to gentrify.

Beautifully restored hotel. Clean and spacious, modern in every way. Excellent wifi, air-conditioning. Great location for Amtrak passengers and easy walk or light rail ride to city center

Stayed in July 2025

Pillows, they were okay.

Great location, friendly staff, love the charm of an old building. Rooms were perfectly sized and the bathroom has great with a heated towel bar! Bed was comfy and pillows were okay. Love you could get coffee anytime of day.

Stayed in July 2025

I couldn't get the TV to open channels

Staff and Cafe. Excellent experience and I will go back again!

Stayed in July 2025

The neighborhood is sketchy. But we knew that when booking it. Felt safe and secure inside. Parked right in front of hotel on the street.

Room was great. No view but really just needed to sleep there.

Stayed in June 2025

Streets nearby are a bit rough, dirty

Close to train station & lots of restaurants

Stayed in June 2025

Receptionist at check in was kind of indifferent.

No breakfast, but a nice coffee shop where you can get a cup of decent coffee.

Stayed in June 2025

My only complaint is the complete absence of parking. The only thing available was street parking and even though it wasn't the worst neighborhood in Portland, I don't know that I would leave anything in the car over night. If you are lucky enough to get a spot next to the building, there are cameras.

This was a cool property in a great location. The staff was very friendly and the room was extremely nice. I would definitely stay here again.

Stayed in June 2025

It was really close to Union station and was easy to then get to the airport. As is mentioned in many reviews, it's right in the middle of a somewhat challenging area if you're not used to it. I was able to walk to every place I wanted to go. Definitely good value for the price.

Stayed in May 2025

Friendly staff, close to the railway station and interesting decor. Only stayed a night but felt the hotel was lacking a bit of atmosphere.

Stayed in May 2025

Over complicated/non-functioning TV - they switched room to accommodate. Smells like a homeless person slept in the elevator (homelessness is a large social issue in area making surrounding area squalorous)

Concierge, breakfast bar, local breweries on tap. Rooms comfortable.

Stayed in May 2025

It was so cold my teeth were chattering. The blanket was thin.

Location, staff, cleanliness.

Stayed in May 2025

It was really confusing where the entrance to the hotel was especially when I checked in and out via the cafe

It was close to the train station and downtown. Easy to drop my luggage and walk around the city

Stayed in March 2025

No longer a great area of town Lots of homeless and very bleak. No tea or coffee or fridge facilities in very nice room.

Lovely recently renovated boutique hotel in heart of downtown.

Stayed in May 2025

.Didn’t like that we had to buy the coffee instead of having it in the room and didn’t like that we had to ask for our room to be cleaned after the 2nd day.

Overall, my husband and I liked the hotel. The location was good and it was very quiet. The mattress was firm, the water pressure in the shower was also very good. We did buy coffee at the coffee shop but did not buy anything to eat. We did have to request towels at the desk because the cleaning services were short handed. Victoria was very helpful in getting us towels. After the second day, we ran into the lady that was cleaning for the hotel , and we asked her to clean our room and she did.

Stayed in April 2025

No parking per se, but that isn't surprising for a small city hotel. You can easily use the city's parking app to pay for parking. I was able to park right outside the front door of the hotel.

The renovation of the hotel is very nice. The building is older, but the rooms, furnishings, etc. are all new and modern. They have an attached cafe that is always available, which is very convenient, particularly for a small hotel. My bed was quite comfortable and the bathroom was large and well appointed. The location on the Pearl neighborhood was very convenient to Portland attractions.

Stayed in April 2025