Reviews of Hampton Inn & Suites Winston-Salem/University Area 3 stars
309 Summit Square Court, Winston-Salem, NC 27105, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe location was great, only 2 mins to the highway and there were plenty of restaurants around it. The staff was super nice on check in, there was no staff in the am, just left key in basket.
The bed was to hard, very uncomfortable. And for the rate the room went for i would have expected it to have been upkept better. The shower was dated and looked like it was peeling, the fridge was loud etc. The vaule didn't match the cost.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThere was no hot water… ran the shower for 10 minutes and nothing Breakfast was OK…
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location was close to the highway and several good food options. It was clean and the front desk staff was very helpful with trying to get two of our three rooms near one another on the same floor. I stayed in the king suite and this was hands down the largest hotel room I have ever stayed in and absolutely loved the room- plenty of room for me, my wife, my six year old child on the pull-out bed, and more than enough room for me to set up two pack-n-plays for my two year old twins.
The carpet on the second floor had several high areas in the very center of the hallway that had bunched up at least 3-4” and I witnessed at no less than four times where elderly people were tripping on it (I also tripped on it once). During breakfast at its peak time (7:15 am) there was only one person working on restocking food. They only had one of the thermos containers of coffee for the entire dining area and it ran out of coffee several times while people had to wait for more coffee. The employee working with the food did not seem to be in a hurry when she saw people waiting on coffee or other empty food options.
Thanks so much for taking the time to share your feedback! We're thrilled to hear you had such a great experience with our team and found the king suite so spacious and accommodating for your family. It's wonderful that our staff could help with your room arrangements and that you enjoyed the convenient location. We're incredibly sorry to hear about the issues you encountered during your stay. The bunched-up carpet in the hallway, this is unacceptable, and we are addressing it with our maintenance team immediately to ensure its repaired. We also apologize for the disappointing breakfast experience. Having only one staff member during peak hours and running out of coffee and food items is not the standard we strive for. Your comments have been shared directly with our food and beverage manager to improve our staffing and service during busy times. We truly appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future for a stay that reflects the high standards we're committed to.
Thanks so much for taking the time to share your feedback! We're thrilled to hear you had such a great experience with our team and found the king suite so spacious and accommodating for your family. It's wonderful that our staff could help… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff, cleanliness and breakfast were all great.
Thank you so much for your feedback! We’re thrilled to hear you enjoyed our staff, cleanliness, and breakfast. Our team works hard to create a welcoming and comfortable experience, and it’s wonderful to know we hit the mark during your stay. We look forward to welcoming you back again soon!
Thank you so much for your feedback! We’re thrilled to hear you enjoyed our staff, cleanliness, and breakfast. Our team works hard to create a welcoming and comfortable experience, and it’s wonderful to know we hit the mark during your stay… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe computers were not working so we could not get a room. The staff had no idea when the problem would be resolved so we did not stay.
We’re very sorry for the inconvenience you experienced. Unfortunately, Hilton had a technical issue with our systems prevented us from being able to utilize our system, during the outage. We understand how frustrating this must have been, especially without a clear resolution time, and we apologize for the disruption to your plans. We’re taking steps to prevent similar issues in the future and hope you’ll give us another opportunity to provide the experience you expected.
We’re very sorry for the inconvenience you experienced. Unfortunately, Hilton had a technical issue with our systems prevented us from being able to utilize our system, during the outage. We understand how frustrating this must have been, e… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewBed was very comfortable
Thanks for taking the time to share your feedback! We're delighted to hear you found the bed very comfortable. A good night's sleep is so important, and we're glad we could provide that for you. We hope you had a restful stay and look forward to welcoming you back soon!
Thanks for taking the time to share your feedback! We're delighted to hear you found the bed very comfortable. A good night's sleep is so important, and we're glad we could provide that for you. We hope you had a restful stay and look forw… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe staff was incredible. They were super friendly and helpful. My son is very social and loves saying hi to anyone he sees. One of the housekeepers happened to be in his path and he chatted up a storm with her and gave her a hug. She was so gracious and kind.
The hallways smell musty, like it had been flooded.
Thank you so much for your kind words about our incredible staff! We’re delighted to hear they made a positive impression and that your son felt so comfortable and welcomed. It’s heartwarming to know our team was so gracious and kind. We also appreciate your feedback about the musty smell in the hallways. Please know this concern has been shared with our maintenance team to address promptly. We hope to provide you with an even better experience on your next visit.
Thank you so much for your kind words about our incredible staff! We’re delighted to hear they made a positive impression and that your son felt so comfortable and welcomed. It’s heartwarming to know our team was so gracious and kind. We a… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewLocation was convenient and the facilities were good--our room was perfect for what we needed. Lily, the Manager on duty quickly moved us to a new room when we had a hot water issue in our original room. The entire staff made us feel at home and insured that we had a terrific stay.
The hallway carpet was worn, had some seam tears and could use replacing.
Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that our location and facilities met your needs and that your room was a perfect fit. It’s wonderful to know Lily and the rest of our team helped ensure you felt at home and taken care of—I'll be sure to pass along your kind words. We also appreciate you bringing the condition of the hallway carpet to our attention. We’re currently reviewing areas for improvement, and your comments help us prioritize updates that enhance our guest experience. It was a pleasure having you with us, and we hope to welcome you back again soon!
Thank you so much for taking the time to share your feedback with us. We’re thrilled to hear that our location and facilities met your needs and that your room was a perfect fit. It’s wonderful to know Lily and the rest of our team helped e… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewThe room was really large
Thank you for your feedback! We’re glad you enjoyed the spaciousness of your room. We hope to welcome you back soon!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe staff was made the stay for me. The rooms where real nice but the staff was the biggest for me.
I was there during a soccer tournament and dance competition and a birthday party so it wasnt laid back but hotels can't control that. They can control other things and staff especially the GM took care of everything.
Thanks for your feedback Tarina! It was a wild weekend for sure. Hope you visit again soon.
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewCould be better
The breakfast can be better
Thanks for taking the time to share your feedback. We're sorry to hear that your breakfast experience wasn't up to par. We're always looking for ways to improve, and your comments are really helpful. Would you be willing to share any specific suggestions on how we could make our breakfast better? For example, were there particular items you'd like to see, or was it the quality or variety that was disappointing? Your input helps us make sure future stays are even better.
Thanks for taking the time to share your feedback. We're sorry to hear that your breakfast experience wasn't up to par. We're always looking for ways to improve, and your comments are really helpful. Would you be willing to share any speci… Show more
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewFriendly staff
Thank you for your incredible review! It means the world to us that you had a perfect experience. Your kind words inspire us to keep delivering the best. We can’t wait to welcome you back again soon!
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewWe had an overall great experience!
NA
We are delighted to hear you loved your stay! Thank you for your review!
Reviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewThe cleanness.
Thank you so much for the wonderful feedback! We’re thrilled to hear you had a great experience from start to finish. We hope to welcome you back again soon.
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewEverything was excellent!
Everything was excellent!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the amenities, especially the pool! It's wonderful to know our staff helped make your stay comfortable and that your room met your expectations. We truly appreciate you choosing to spend your weekend with us and hope to welcome you back again soon!
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the amenities, especially the pool! It's wonderful to know our staff helped make your stay comfortable and that your room met your expectations. We truly appreci… Show more
Reviewed: 26 April 2025 · Stayed in March 2025
Verified reviewIt was clean, comfortable, and close to everything!
Thank you Misty, for completing the survey for your stay with us. I am very happy that it was a pleasant stay and that you all were satisfied with the quality of service that we offer here at the Hampton Inn & Suites/University Area in Winston Salem, NC.
Thank you Misty, for completing the survey for your stay with us. I am very happy that it was a pleasant stay and that you all were satisfied with the quality of service that we offer here at the Hampton Inn & Suites/University Area in Wins… Show more