I booked through booking.com. Gave my ID, but my reservation was no where to be found. They said I needed to request a cancelation and rebook. Or book another room. I did request a cancelation and rebooked. Just waiting for that cancelation.

Location, amenities

Stayed in July 2025

Was a little disappointed because I asked for room service, and my room was not cleaned for the second night that I stayed there. I saw the lady cleaning the room next-door to mine. I told her she can come back in an hour. She said OK, but I made sure front desk knew that I wanted them to clean my room. And it still wasn’t done.

Felt safe and was clean

Stayed in July 2025

There is no lobby. No place to relax and watch tv in a larger setting. Go across the street to your competitor, and they have wonderful lobby space. They also have a better breakfast. We tried to get the holiday inn across from the Hampton, but they were booked. …they have better service, better rooms, better breakfast, and a lobby? Who would have made the mistake at Hampton?

Location was close to our San Jose, Ca., location. We stayed here three times because of proximity and price.

Stayed in June 2025

No bolt lock on the door. The bathroom door doesn’t lock. The shower did not have a tub, so water was on bathroom floor after taking a shower. The outlets to plug up my phone charger on the night stand would not hold the charger.

Staff was helpful and friendly. Very clean. Airport shuttle was good. The breakfast was good and breakfast area was comfortable.

Stayed in June 2025

Paying to park

Great everything

Stayed in June 2025

No spa, hot tubs or jacuzzi.

Indoor pool. Great breakfasts! Friendly staff. Clean rooms.

Stayed in May 2025

having to pay for parking

nice and clean

Stayed in May 2025

The sink faucet is in a rather odd location at the corner which doesn't leave much room to wash hands without splashing the counter. During breakfast, there was frequently a shortage of certain items well before the time had concluded. One of the nights, they ran out of parking (the manager had to tell people to park in the fire lane). This is despite the fact that they charge for parking.

The hotel is very conveniently located along the light rail and bus route. There was a nice assortment of breakfast options and a decently large enough area for everyone to find a table.

Stayed in May 2025

Had to call several times for towel Need bacon on breakfast buffet

Love comfort of beds That it had microwave and fridge Love location and amenities

Stayed in April 2025

I didn't like hearing the train all night and the bed was a little hard for me.

I liked the room and breakfast was good

Stayed in January 2025

The pool was cold. They should invest in installing heaters.

Very clean

Stayed in January 2025

Paying for parking

The receptionist who answered the phone when I called to make my reservation was curt, abrupt, and discourteous. Parking, especially for handicap guests should be free.

Stayed in January 2025

Something with the bed mattress spring, was making a lot of noises when turning in bed. shampoo was not refill, we had no shampoo. There was only high uncomfortable warm water in the shower. No matter how much we adjust the shower handle for comfortable warm or cold water, water temperature did not change.

Room was updated, clean, and spacious

Stayed in December 2024

None

Great convenient rail to game.

Stayed in October 2024

Room was right outside of a trolly stop. Very loud all night long. Could hear neighbors loud music through walls, on and off campus. Our first room was infested with ants and the faucet in the bathroom of the “new” room was so close to the edge of the sink it was impossible to use it without water getting all over the counter and floor.

Room was spacious and breakfast was decent

Stayed in November 2024

We did not like the fact that we had to pay $10 to park in the hotel parking lot, that we were staying at. Ridiculous. Why on earth should someone have to spend money to park when they’re already staying at the hotel, paying for a room. We really liked the hotel, and we most likely will stay there again, but if we find one for the same price, and they did not charge the $10 to park in the parking lot, we most likely will stay there. We also didn’t like how short the faucet was in the bathroom. Every time we would use the bathroom sink, water would get everywhere, and it was hard to wash our hands. Whoever designed the sink was not thinking straight.

The room was quiet, clean, the bed was comfortable, the pillows were comfortable. The breakfast was delicious, and exceeded our expectations.

Stayed in November 2024

Uncomfortable beds, staff. We called the hotel on two separate occasions to add names to our reservation and confirmed each time they would be able to check in. Upon arrival the front desk had no record of our calls and additional names were not added to reservation. The staff checked guests into a room because our last names matched; doesn’t seem like good safety practice.

Location

Stayed in October 2024

The person who checked us in was weird and it was an awkward encounter. He didn’t ask about how we were and it was a really different interaction with us than he was with other guests

Really nice hotel! Had a great time for my birthday

Stayed in September 2024

The bed wasn't comfortable

Very clean

Stayed in September 2024

Only had a pool, great for my daughter. Would have liked having a hot tub.

I had a much better stay here than I did at the Hampton Inn near Disneyland last year. Thank you loved having available shuttle to airport instead of paying for another Uber.

Stayed in September 2024

The elevators were pretty rough sounded like they need some work kinda sketchy

Stayed in September 2024

WiFi was not working and parking charge is rediculous

Never been in a hotel that I stayed that charges parking when they’re a lot of space around your property! That’s ridiculous , I understand if your property is in downtown

Stayed in August 2024

No room keys were given out because of Microsoft issue, so they had someone open the door for us.

It was good for the 1 night

Stayed in July 2024

Continue to remove non-reusable items from you inventory (silverware, plates, cups, etc)

Good breakfast - good variety of food, comfortable room.

Stayed in July 2024