Reviews of Hampton Inn & Suites - Reno West, NV 3 stars
900 Ambassador Drive, Reno, NV 89523, United States
#9 of 41 hotels in Reno
Guests' ChoiceReview score
Based on 143 hotel reviews
8.4Score breakdown
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Cleanliness
9.2
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Comfort
9.0
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Location
9.1
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Facilities
8.9
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Staff
9.1
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Value for money
8.3
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Free WiFi
7.5
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Reviewed: 27 July 2025
Emily
United States19 reviews8.0“Great stop!”- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
Price was the highest compared to all the other places I stayed during my 5-day road trip. If I need to drive through Reno again, I'll consider this location but I don't think I can afford to return regularly.
Parking was easy and check-in staff were very helpful. Beautiful hotel and very spacious room. Breakfast was good. Location is very safe. Right off the highway but able to get good rest during my trip. There are a few food options nearby that were great!
Stayed in July 2025
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Reviewed: 26 July 2025
Lisa
United States2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Hide a bed was terrible. Rooms can’t sleep 6 adults comfortably.
Location
Stayed in June 2025
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Reviewed: 1 July 2025
Soccerrev
United States17 reviews9.0“A Restful Stay on a Business Trip”- • Business trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 1 night
The only "negative" was that the showerhead was located about 7 feet up the shower wall. For those of us who are under 6 feet, it was a stretch. :)
My stay started with a cheery greeting from the desk clerk, who processed my reservation quickly. I was delighted when I got to my room to see how spacious it was, especially the bathroom. The bed was very comfortable, and I could work at the desk for some time.
Stayed in June 2025
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Reviewed: 13 June 2025
Richard
United States3 reviews9.0Superb- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
power was out for 6 hrs 1 night. couldn't be helped. nature was 😠 mad
close to daughter's house easy to get around town from there
Stayed in June 2025
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Reviewed: 31 May 2025
Jill
United States16 reviews1 helpful vote9.0“Pit stop driving through”- • Leisure trip
- • Family with young children
- • Queen Studio Suite with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Easy to get to from freeway, well lit parking lot, neat patio and fireplace outside.
Stayed in May 2025
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Reviewed: 7 April 2025
Solis
United States2 reviews8.0“It’s was very pleasant and the staff was very nice.”- • Leisure trip
- • People with friends
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Service was great, room was clean and comfortable.
Stayed in April 2025
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Reviewed: 21 March 2025
Chantelle
United States76 reviews7 helpful votes8.0“Would stay again. Very convenient.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Really no complaints.
Staff were friendly, room was great, no complaints.
Stayed in February 2025
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Reviewed: 13 March 2025
Donna
United States11 reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Conveniently located near the freeway which made getting to places in Reno super easy. The free breakfast was plentiful and delicious.
Stayed in March 2025
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Reviewed: 25 February 2025
Kanting
United States3 reviews9.0“This is a nice place to stay in the Reno area, in a convenient location.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 2 nights
We were thinking our room size and floorplan is like a typical Hampton suite, but not. In one midnight of our stays, some guests made noises for about 10 minutes on the hallway. Sound proofing can be better.
We like the convenience of self check-in/out and the cleanliness of the room. With a view of the mountain, the room is quiet. The location is very convenient to get around, covering Truckee and Reno/Sparks. The site has 1 J1772 and 1 NACS charger, and their long cables can be used at the same time, provided that the other car parks curb side.
Stayed in February 2025
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Reviewed: 22 February 2025
Hill
United States1 review9.0“Nice”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted via mobile
Duvets on beds are too heavy.
Clean room.
Stayed in February 2025
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Reviewed: 23 December 2024
Robinson
United States3 reviews9.0“Quiet and restful.”- • Leisure trip
- • Solo traveller
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing to report.
Breakfast was excellent as was the customer service.
Stayed in December 2024
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Reviewed: 6 October 2024
Abbe
Sweden4 reviews1 helpful vote7.0“Decent but high price stay.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
Loud airco in room, no ay to turn off the fan. Cold water in the shower.
Breakfast and Coffe service, free parking
Stayed in October 2024
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Reviewed: 11 September 2024
David
United States1 review7.0Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted via mobile
Elevator was broken. Needed it for baby.
Breakfast and pretty clean
Stayed in September 2024
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Reviewed: 25 August 2024
Shannon
United States23 reviews9.0“Nice, clean property.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We try to stay at this property when we come in to town.
Stayed in August 2024
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Reviewed: 13 August 2024
Joseph
United States1 review9.0“Home away from Home”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 3 nights
- • Submitted via mobile
Friendly, professional, knowledgeable staff that made me feel welcomed
Stayed in August 2024
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Reviewed: 22 July 2024
Martha
United States4 reviews9.0“Other than the check in, stay was amazing!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Their system was down and we weren’t able to get key cards. They assisted with activating it through the Hilton app , but was still a bit of an inconvenience that the other family members didn’t have a key card. Also, the afternoon staff as I was told was new and had to do a double payment and had me call booking and cancel payment with them and made it more of a hassle for us after being tired from traveling and having to be on hold with them for so long. They tried to be as helpful as possible but they were also having a hard time having to walk guest up to their room and get them in manually so I didn’t give them a hard time. Next day staff fixed the problem easily and offered a whole nother option.
Breakfast was great!
Stayed in July 2024
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Reviewed: 11 July 2024
Christina
United States7 reviews8.0“Happy with our stay”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
Beds were ok. They weren't terrible but not the best.
Everything was very clean. Staff was nice and helpful. Breakfast was pretty good.
Stayed in July 2024
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Reviewed: 17 June 2024
Sandy
United States27 reviews3 helpful votes8.0“New pillows needed”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Pillows were uncomfortable
Location
Stayed in June 2024
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Reviewed: 21 April 2024
David
United States4 reviews9.0“Very nice place to stay on the outskirts of Reno, especially for folks just passing through.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
Not much around the hotel (restaurants, stores, etc).
Nicely maintained hotel. Breakfast was excellent.
Stayed in March 2024
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Reviewed: 31 March 2024
Kirtika
United States8 reviews1 helpful vote9.0“Great place to stay when visiting Reno with the family.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted via mobile
Indoor pool and free breakfast was great!
Stayed in March 2024
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Reviewed: 12 March 2024
Nina
United States47 reviews4 helpful votes9.0“We will return!”- • Leisure trip
- • Couple
- • King Studio Suite - Non Smoking
- • Stayed 1 night
There was a bag of garbage left in the hallway for almost 24 hours. It was not from a guest but appeared to be from cleaning a room. Also, unfortunately, it was Saturday night of Daylight Savings so the next morning we didn't know if Breakfast was delayed as most travelers would not be up as early. So we missed it. Also could not find the number for the main desk to call and ask about it.
Great size room, Breakfast was very good.
Stayed in February 2024
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Reviewed: 2 January 2024
William
United States26 reviews8.0“Comfortable and quiet”- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted via mobile
Too expensive
Stayed in December 2023
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Reviewed: 21 December 2023
Stormie
United States4 reviews9.0“Decent place for a decent amount of money”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean quite comfortable. Decent pool and gym space. Breakfast was good.
Stayed in December 2023
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Reviewed: 8 October 2023
Beth
United States14 reviews1 helpful vote9.0“Fit the bill perfectly, and will stay here again!”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds (4 Adults)
- • Stayed 5 nights
Coffee maker in room not adequate, but good coffee in lobby!
The location was perfect for visiting family in Verdi nearby. Easy access off the freeway, near major stores, and able to jump onto McCarran for access to other parts of Reno. Best of all, NO casino onsite. Room was a haven at the end of our busy days--too busy to use pool or gym! Took advantage of laundry facilities.
Stayed in October 2023
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