2935 North Germantown Parkway, Memphis, TN 38133, United States
#12 of 111 hotels in Memphis
Guests' ChoiceBased on 220 hotel reviews
8.2Cleanliness
8.6
Comfort
8.5
Location
8.9
Facilities
8.4
Staff
8.7
Value for money
8.4
Free WiFi
9.0
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End of dialog contentReviewed: 11 August 2025
Yakini
United StatesThe parking being blocked at night
Breakfast was not far the best
Stayed in August 2025
Reviewed: 24 March 2025
Wendy
United StatesCheck in unpleasant, women working kept me standing at desk for over 10 minutes while she was doing side work. I finally had to ask her if there was anyone working the and she said her. She knew I was there, but just ignored me until I said something. She didn't talk at all just took and gave. We had to find elevators on our own etc... very unprofessional and unpleasant women.
Location great that's why I chose. Check out was pleasant and courteous. Room clean and comfortable.
Stayed in March 2025
Reviewed: 22 March 2025
Vernardo
United StatesThere was a strange smell coming from near the fridge area like someone let their pet pee near there.
Great location and nice breakfast selection. I was given the option to have my room cleaned after the first day.
Stayed in March 2025
Reviewed: 13 March 2025
Jerrica
United StatesGetting charged x 3 different taxes for one room is not idea. Bathroom and sitting area in the suite was not cleaned properly. Stains were still on the corners of the floors and tub from previous people. There's a oil stain coming down the wall in the bedroom as well above the TV. Refrigerator does not get as cold. Stain on the couch that one person can sit on. Removed it and candy and skittles were stuck on it. Needs updated furniture and bathroom needs cleaning. Wifi kept going off so work could not be done. Overall, just need a good cleaning and attention to details.
Breakfast options and cleanliness around the eating area was excellent! Servers were exceptional every day. COFFEE and TEA options daily throughout the night and day was a plus!!!!! Also, eating areas are right here and all around. Shopping is close as well! Hospital is within walking distance!
Stayed in March 2025
Reviewed: 3 January 2025
Lara
United StatesBreakfast offerings were good. We were in town for a funeral and stayed two nights but were not at the hotel much except to sleep. We would stay again if in the area. Nice stay.
Stayed in October 2024
Reviewed: 23 December 2024
Jason
United StatesOur first room had no working air and the shampoo n conditioner were empty. Thankfully, the staff were able to move us to a new room that had everything we needed.
The staff! Very kind and helpful. The breakfast was amazing!
Stayed in December 2024
Reviewed: 16 November 2024
John
United StatesThe room didn’t smell clean.
It was ok.
Stayed in November 2024
Reviewed: 5 November 2024
Gaylen
United StatesThe location was great. I didn’t eat any breakfast not really a breakfast person.
Stayed in October 2024
Reviewed: 15 October 2024
Tammie
United StatesThere wasn’t anything that I didn’t like about the property. However, they didn’t have my booking, which caused a delay in checking in.
The room was very comfortable and the location was great.
Stayed in October 2024
Reviewed: 8 August 2024
Garima
United StatesOur bathroom wasn’t cleaned the best. Small body hairs were in the shower and on the soap dispenser.
Room was a good size and comfortable. The complimentary breakfast was also good.
Stayed in August 2024
Reviewed: 7 August 2024
Mary
United StatesNothing
Clean no bugs or hair. Clean sheets and room.
Stayed in August 2024
Reviewed: 28 July 2024
Kimbra
United StatesThe refrigerator had a drink in it from previous tenants.
The bed was comfortable and the breakfast.
Stayed in July 2024
Reviewed: 27 July 2024
Mike
United KingdomBreakfast was cold serve yourself and not very good, plastic cutlery was horrendous.
Place was clean and serve a purpose of sleeping one night, pool area was nice for kids and to relax
Stayed in July 2024
Reviewed: 30 June 2024
Linda
United StatesBreakfast was exceptional. Desk clerks were great.
Stayed in June 2024
Reviewed: 19 June 2024
Bonnie
United StatesMy daughter’s room had something smeared on the wall and the toilet hadn’t been cleaned very well. You could see that on the underside of the toilet, it had splash from someone else’s poop. And we could tell that someone had been in our rooms even though we had done not disturb signs on our doors.
It was in a decent and safe neighborhood. It was close to shops and restaurants. The swimming pool was nice.
Stayed in June 2024
Reviewed: 18 June 2024
Candy
United StatesParking was a little tight for the type of vehicle that I travel in, but I managed it. Would like to have had a plain waffle for breakfast.
Staff was very friendly and greeted me upon arrival. Room was clean and met my needs nicely. Breakfast at facility was helpful and convenient.
Stayed in June 2024
Reviewed: 5 June 2024
Deborah
United StatesThe breakfast protein choices were very limited and high in salt and fat (except the yogurt, which had a lot of sugar in it). There was a club nearby, and the sound was a little annoying until I fell asleep. I'd ask for the other side next time.
The hotel was in a great location for our activities. Staff were very friendly and helpful. The pool looked inviting, although we didn't have time to try it out.
Stayed in June 2024
Reviewed: 7 May 2024
Matthew
United KingdomBreakfast was basic. It is a downgrade on previous years.
Stayed in May 2024
Reviewed: 11 April 2024
Beth
United StatesWhen we checked in that evening the bedroom temperature was 81 degrees. The A/C had flipped a breaker & no one could come fix until the next day.
The room was very nice! All employees very friendly & helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Frederick
United StatesNo major complaints here
The room was clean and very comfortable, my injured back definitely appreciated this bed! Full hot breakfast was good, also the best hotel coffee of my trip.
Stayed in April 2024
Reviewed: 8 April 2024
Cheryl
United StatesThere was nothing I didn’t like
Staff was nice, it was clean, safe, comfortable
Stayed in April 2024
Reviewed: 25 March 2024
Ladarius
United StatesBreakfast was surprisingly good
Stayed in March 2024
Reviewed: 12 March 2024
Amanda
United StatesRoom mix up. First receptionist acted as if she could have cared less. Her last statement was ‘it’s better to book directly instead of through third party’.
Breakfast was okay. Both day the staff at the breakfast bar was friendly. My room was not what I supposed to had according to Booking.com. Receptionist acted very nonchalant when I explained to her and showed her my upgrade I paid for. Long story short…. I did not get changed to another room nor did she try to help figure out my issue.
Stayed in March 2024
Reviewed: 9 March 2024
Eric
United StatesCheck-in was a disaster. After booking and prepaying on Booking.Com, the hotel didn't have a record of the room being paid for and tried to bill me again. We finally worked it out, but it took a bit.
The staff was friendly and did a great job. The room was clean and comfortable.
Stayed in March 2024
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