Reviews of Hampton Inn and Suites Houston Clear Lake NASA 3 stars

Location and cleanliness

The Lady that works at front desk needs some customer service training. I went in person to the reception and I Asked for a couple of extra pillows two times and she just ignored me saying she had some other matter to attend but she will check and call to my room, well.. she Never called… tried to reach couple of times by phone but she just put me on hold for around 10 minutes so I hung up and slept with no extra pillow.

The gentleman at the desk well organized and nice. Place was clean and felt comfortable being there. The morning food was A++ (5 stars). Better then IHOP for Waffle house.

Convenient Good location with multiple ( varied $$) restaurants Room was spacious /quiet Staff was friendly

Can’t say anything negative

Everything!

No complaints

The staff was really. Even the breakfast staff was kind & polite. Can't wait to go back we'll stay at the Hamptons again.

Everything was good.

Location

Smelled like cigarette smoke, leaky shower faucet, broken ice machine, dirty looking carpet.

The property was cleaner then most places that I have stayed. Room was clean, bed was comfortable. The continental breakfast was better than expected and the staff at breakfast, were very friendly and helpful.

I booked 2 rooms 4 months before our stay and requested two rooms side by side. (We were traveling with children) one week before our stay I received a confirmation on our rooms. then which I sent back a message to confirm our side by side rooms, which they never replied. Once we arrived, front desk said only one room was ready and we would have to wait for the second. about 15-20 minutes. I asked if our rooms were side by side and the said no they are on different floors! which then they blamed on bookings for the rooms not being together. (BECAUSE WE GOT A SPECIAL RATE) they would not make any changes that we had requested. That were made 4 months before our stay. So after an 90 minute wait our rooms were finally ready. Pool is very small and not enough outdoor seating for guest.

The staff was super friendly! The location was great. The shower in the bathroom was amazing! I appreciated the messaging system.

The hallways and elevators were very warm. It almost felt like they had the heat turned on. The air conditioner in the room made an awful noise all night. We had it turned all the way down (66), but it barely got cool. When it cut off, it immediately became very warm in the room. The bed was pretty uncomfortable. The room smelled really weird and musty, but it appeared very clean. The absolute worst part about it was all of the noise. I have never stayed at a hotel that was this noisy. You could hear EVERY door shut, all the toilets up and down the hallway flushing, people talking in the next room and even though we stayed on the 2nd floor, it sounded like the people down at the pool were INSIDE our room yelling and making tons of noise. It was very difficult to sleep. We were hoping the air conditioner would mask some of the noise, but even though we had it set really low, it never stayed on for very long before it would cycle off. I liked that they had a messaging system. I used it to see if we could move to another room, but they were unable to accommodate us. They did, however, offer to go ask the guests at the pool to keep the noise level down. It got quiet about 35-40 minutes later, but I think it's because the pool closed. I then asked for a fan, and they responded that they don't have fans. Due to all the various noises and the inability to regulate the room temperature very well, we didn't get any sleep, and we promptly left around 6 am and drove home. I can not recommend this hotel. Especially at the price point. It seems kinda old, in need of some maintenance and repairs, and is way too noisy. The staff was very nice, though. I didn't eat breakfast, so I can't comment on that. I would not stay here again.

I have never received a confirmation of my booking, so I wasn’t able to use the service I paid for!

I have never received a confirmation of my booking, so I wasn’t able to use the service I paid for!

Tif his is always a great place to stay very easy check in and check out

Lots of good restaurants in the area

Nice room, quiet location. Many restaurants within walking distance or short drive away.

Shower was leaking.

Cleanliness of the room

Not much